Terrible company!
Terrible company!! Good luck if you have an issue
About Purple Carrot
Data updated- Website
- purplecarrot.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 76% (38/50)
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About this business
Discover the power of a plant-based diet. Receive new plant-based recipes and pre-portioned ingredients delivered to your door each week.
Written by the business, not verified by us.Is Purple Carrot legit?
Purple Carrot (purplecarrot.com) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 39% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Avoid at all costs
The food isn't good, ingredients missing in every box, their practices are predatory, and they're more worried about $100 than doing the right thing.
This company is a SCAM!!
This company is a SCAM!!! I got a gift card for $50 made a purchase and PC has debited my account for $90 and refuses to refund me.
The package never arrived on the day…
The package never arrived on the day that it was supposed to with no information and tracking. The portions were extremely small and would never feed four people. There was an ingredient missing from the recipe. Disappointed.
Reply from Purple Carrot2025-01-31
Thank you so much for taking the time so share this experience, Joanna! We're incredibly sorry to hear of the issues with this order. This isn't at all the experience we expect for our customers and truly appreciate this feedback! If you haven't already, please feel free to shoot us a quick message at [email protected]. We'd love to make this right! 💜
Poor quality ingredients
Poor quality ingredients, pre cooked grains in plastic bags smell and taste bad, dried out browning pre chopped vegetables in sealed plastic bags not cut correctly for the recipe, missing ingredients, the list goes on. The price does not at all match the quality. The ingredients are worse quality than in grocery stores. This company does not care about its customers or the quality of its food. It's the exact opposite of a healthy meal service.
Reply from Purple Carrot2025-01-16
We really appreciate your time in sending this our way! This is not something we take lightly whatsoever and will ensure your experience is thoroughly documented for our Teams' attention, Richard. If you haven't yet communicated with our Teams around these issues, please do be sure to send a note our way. We're always more than happy to help in any way we can! Thank you again for having been a part of our plant-based community here, Richard! 💜
Impossible to cancel
I cancelled my account, but it reactivated itself without my approval.
Reply from Purple Carrot2025-01-03
We truly appreciate this feedback around our cancel options, Lisa! As a weekly service, we offer both temporary pause options and an indefinite cancellation option - The temporary pause option for 6, 8, or 10 weeks is meant for any customers looking for a longer pause than skipping the always-available six weeks of upcoming orders. We're truly sorry to hear of any confusion with those and our Team is always available to jump in to help in any way we can. If you haven't yet reached out at all, certainly be sure to send a quick email over to [email protected] so we can further assist as needed in managing your account. Thank you so much for having chosen to cook with us, Lisa! 💜
When 70% of the Deliveries Are Spoiled...
I opted for the ready-made meals because I travel for work and am often away from my home for a week or so at a time. Bad idea. 2/3 of deliveries are late. And when I say late, I mean well over 24 hours from the delivery date that is on the site, and the email, and everywhere. The only reason I pick the deliveries I do is because of the delivery date - they're flavorless enough (while somehow containing a metric f*ton of sodium) that I wouldn't choose them if I had time for cooking when I'm gone for work. To those who live in a warm climate, if they arrive on time, they're *barely* out of the danger zone, so if they're over 24 hours later, they're not fresh - though those CSRs, they'll swear up and down they're still good. It's awful paying $90 to throw all that food away because its not safe to consume - but its insulting that the CSR's are like, "naw, you're good. I can give you a $10 credit???" I don't want a credit. I want accurate delivery info - proper packaging, and a team that doesn't see an issue with SO MUCH FOOD BEING THROWN AWAY.
Reply from Purple Carrot2024-12-24
We truly appreciate your time in detailing your experience with us! This is not at all what we've come to expect for our customers, and it is truly disappointing to hear this is the experience you're taking away. We'll be bubbling this up to our Teams on our end as we continuously use customer insights and feedback to drive us forward, and this level of insight is truly invaluable to us. Thank you so much! 💜
Ingredients come in spoiled or missing…
Ingredients come in spoiled or missing CONSISTANTLY. Purple carrot will NOT provide a full refund if they've ruined your meal with spoiled food or missing ingredients. They will refund you about $2-3 for an entire meal that's been ruined. I discussed this issue with their team and it doesn't matter to them, they do not care. This should be considered FALSE ADVERTISMENT, you can not charge full price for something and then sell something completely different due to missing or spoiled ingredients. PURPLE CARROT, do not respond telling me to talk to your team, this has already been done. This company is a JOKE.
Reply from Purple Carrot2024-12-24
Thank you so very much for this feedback! We absolutely take these comments to heart and cannot apologize enough for the issues you've come across. Of course, this is not the experience we expect for our customers and will ensure this reaches our highest levels. We truly appreciate your time and the detail you've sent our way. It really is a huge help for us going forward! 💜
SO VERY DISAPPOINTED. I recently signed up with Purple…
I recently signed up with Purple Carrot. I buy the prepared meals. Because I am new to their program, I didn't know you had to cancel your order by a certain date, and if not you will be sent whatever meals that they choose for you, and YOU WILL STILL BE CHARGED. You can't cancel the order, and you can't cancel the delivery. Even after I explained to them that I would be out of town with no one to retrieve the unwanted box for me, they wouldn't bulge. They indicated that they have their procedures in place and they are concrete, and there is no understanding for the customer...NONE. They did offer to give me a partial credit to be used on my next order, but made it clear that they would never do that again. People are starving, literally, but they rather deliver food that they know will sit on my porch for days until I return home, and eventually go in the garbage!! And to make me waste my hard earned money to pay for food that I will not eat!! Senseless!! Stupid!! Inconsiderate!! POOR CUSTOMER SERVICE and POOR COMPANY PROCEDURE!! And by the way, the food is not the greatest..Lacks flavor..
Reply from Purple Carrot2024-12-11
It is truly disappointing to hear of this experience, and we cannot thank you enough for taking the time to share this feedback! With a weekly service, we ensure our customers have everything they need to be successful when it comes to making changes to their upcoming orders like cart customization and unlimited skipping right off the bat after sign-up. We certainly take your feedback to heart and have ensured to bubble it up on our end. Thank you for passing this along 💜
We have loved Purple Carrot so far
We have loved Purple Carrot so far, especially the meal kits. Delicious, cruelty free and easy.
Their delivery service is awful
Their plant-based meals were good. They do not have good delivery service, which is a shame. One of the main reasons I signed up for this service was to get an accurate delivery schedule. Several times, my meals have been brought very late at night, which has been annoying because the first meal for the day is already gone. I reached out to them to see if this could be made better, but they seem too busy for a business of this nature to deal with something so important. I had to cancel my subscription, and I'm glad I did because I found a much better company that charged less and delivered on time. I really hope that someday they can make their delivery service as good as their food.
Reply from Purple Carrot2024-10-10
Thank you so very much for dropping in your thoughts here for us, Mario! As a smaller business, we truly rely on honest customer insights and feedback to drive us forward, and we're very sorry to hear of your difficulties with delivery. We're continuously evaluating our partnerships to ensure they remain aligned in providing our customers with a convenient, hassle-free experience. We do hope to have you cooking with us again at some point in the future, Mario! Thank you so much for giving us a shot and for having been part of our plant-based community 💜
Yesterday I started up my subscription…
Yesterday I started up my subscription again to try out their ready made meals. I made sure I changed the address since we just moved. I never received an email saying that I did this. So today I logged back in and some random address to a business in Colorado was on there. I tried and tried to contact them. Nope. Sorry. The only way to contact them is to text them. I told them this wasn’t an address for me. They don’t care. They are sending it out next week and I am still paying for it. What a worthless company. They wouldn’t work anything out with me. Crappy business policies.
Reply from Purple Carrot2024-08-29
Thank you so much for taking the time to share this experience, Rissa! We're incredibly sorry to hear of the trouble with the confirmed address on this order. Though we are systematically limited in the edits we're able to process after our weekly deadline, we'd love to make this right! Please be sure to shoot us a quick message to [email protected] for further assistance. We look forward to hearing from you, Rissa 💜
Complete disappointment
One of the meals in my first box was 2 hot dogs for 2 people, no fries, chips or side. The taste was mediocre at best. Another meal has brown, slimy green onions. Just very disappointed due to cost for such low quality products.
Reply from Purple Carrot2024-08-28
We truly appreciate the feedback here! We are always working to finetune our Culinary Team's creations, and customer insights are a key part of that process, so we really thank you for this honest feedback around the hot dog recipe. With that, we definitely want to make sure that ingredient issue is taken care of and properly reported. If you haven't already, please be sure to connect with our team over at [email protected]. We'd love to make this right for you! Thank you for having been a part of our plant-based community and for the helpful insight! 💜
Not great
To begin...the pricing is deceiving.everything is more than the amount you start with.i got 3 meals and a breakfast.the chia pudding came out tasty.the dinners are pasty, tasteless and not well balanced. Not worth the $$$
Reply from Purple Carrot2024-08-22
Thank you so much for taking the time to share your thoughts with us, Amy! We're incredibly sorry to hear you didn't enjoy your meals. That said, we truly appreciate you giving us a shot! Thanks for having been a part of our plant-based community, Amy 💜
This is the WORST food deliver…
This is the WORST food deliver subscription I've ever tried! I've tried nearly all the subscriptions for food delivery and this one is HORRIBLE. I did it for 3 weeks, 3 boxes a week and I was DISGUSTED every single week. By the 3rd week I just though that's it I'm canceling. THE APP WONT LET YOU CANCEL!!! I tried with my husband for over and hour and it PURPOSELY send you in circles so you can not cancel. Canceling with all the other subscriptions have been EASY! This one is predatory. DO NOT USE IT!!!
Reply from Purple Carrot2024-06-03
Hi Michaela! We're so sorry to hear you experienced difficulty canceling. We'll be sure the App team receives your feedback! Please don't hesitate to reach out if you came across any other issues. You can send us an e-mail at [email protected] - we're here to help!
This is a predatory company that makes…
This is a predatory company that makes it difficult to cancel and you're stuck with the bill!!!!!!! DO NOT USE THIS COMPANY!!!!!
Reply from Purple Carrot2024-06-03
Thanks for sharing, Chad! We're incredibly sorry to hear of any trouble with cancelling. We'll be sure to share this with our Product Team directly for their review ASAP. Please do not hesitate to shoot us a quick message should you encounter any further issues whatsoever, Chad. We're just a message away at [email protected], and are always here to help whatever you need.💜
I only got 3 boxes in total from purple…
I only got 3 boxes in total from purple carrot. The first and second box were missing ingredients. One recipe I got, the Japanese gnocchi was literally missing the togonashi spice packet that is basically the entire flavoring of the dish. They offered me ZERO refund for this and claimed I didn’t tell them in 7 days when I absolutely did reach out within 7 days for that second box. They only offered me a $10 credit to be used towards my next box (and why would I want to buy another box after dealing with missing ingredients making the meal pretty much inedible). I’ve never had problems with hello fresh or green chef missing ingredients. Also the meals are just not worth the price. One of the meal options was legit 350 calories. That is not a meal my friend… that’s a snack for $13.99. Never again.
Consistently bad ingredients and not…
Consistently bad ingredients and not enough ingredients. EXAMPLE: Recipe calls for 1/4 cups jam, they give you 1 tbsp. Vegetables arrive moldy and/or wilted. They ruin an entire meal with lack of ingredient or expired ingredients, they will not refund the entire meal, they will only refund you minimally for the bad ingredient.
Reply from Purple Carrot2024-04-18
Hi Nicole! Thank you so much for taking the time to pass along this feedback. We're so truly sorry to hear that you didn't receive enough jam for one of your recipes. If you haven't already, please do be sure to send a message our way with your account details to [email protected]. We'd love to make this right! The point of our service is convenience after all, so we absolutely want to ensure you're taken care of here, Nicole. Our sincerest apologies again for this recent experience! We look forward to assisting you further 💜
I do not recommend Purple Carrot
I consistently received rotten food with no resolution from the company.
Just signed up and received my first…
Just signed up and received my first box which was just a pile of spinach and lettuce. I did not get the meals I had selected. Same day received an email about my box arriving next week. I did not want a box next week! When I signed up, I went through and skipped to every other week. It was quite a process as I had to fill out a form explaining why every time, so I know I did it. When I reached out to customer service, the only way is through chat, they said I did not skip! Tried to show me screen shots. The chat was not helpful and the company is obviously making it difficult to skip, communicate and order what you want so I have cancelled. Hopefully! Beware, this company is not customer friendly and is going to send you food you did not order.
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