I had skipped 3 weeks if meals in a…
I had skipped 3 weeks if meals in a row. They had a glitch on their end and unskipped my meals. Charged me $130 for the pre made meals which are awful. Wouldn't fix it or give me a refund.
About Purple Carrot
Data updated- Website
- purplecarrot.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 76% (38/50)
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About this business
Discover the power of a plant-based diet. Receive new plant-based recipes and pre-portioned ingredients delivered to your door each week.
Written by the business, not verified by us.Is Purple Carrot legit?
Purple Carrot (purplecarrot.com) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 39% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
LOVE this meal service
Love this meal service! Its so hard to find worth vegan meals and this service is a must! I love that you can pick meals you make yourself (still super easy) or buy prepared meals or frozen. They also have a great selection of "plantry" items which includes really good "cheese" and different vegan drinks or just every day items that should be in all pantries. I am so happy I found this meal service, they literally have something for everyone and it makes me feel great that I am making delicious meals quickly that are actually great for me!
Shockingly disappointed in their…
Shockingly disappointed in their website sign up process and horrible chat/service request process. I was so excited to start a subscription but they've ruined it. Their horrific marketing strategy is aggressive. Despite the tasty meal options I would never use such an intolerably aggressive company. Don't be fooled by them, they are definitely selling information and using the survey questions to profile and sell. They also make it so hard to cancel your subscription and close out service request before they're processed, its a very shady company. Any company that makes it hard to get help or close an account tend not to be forthright. They respond to reviews in hours but they can't make a functional website that is ethical.
Reply from Purple Carrot2024-01-08
We appreciate your feedback, and apologize for any inconvenience or frustration with the sign-up process or any difficulty getting in touch with customer service. Please let us know if we can help or answer any questions or assist any further! Feel free to send us an e-mail directly to [email protected]
Received a box of 8 meals on 12/29 that…
Received a box of 8 meals on 12/29 that say enjoy by 12/30. Didn’t refund me, told me don’t worry they are just best by this date and will be safe…Oh thanks I wanted to eat unfresh meals. Never again
Reply from Purple Carrot2024-01-02
Thank you for sharing your experience, Jeff. We apologize for any disappointment and frustration caused. Could you send us an e-mail with your account e-mail address to [email protected] ? We look forward to speaking with you further!
SHIESTY COMPANY MODEL BEWARE
I'm a traveling nurse. I've signed up on many meal prep companies. This was the first company to not send any reminders or alerts i.e emails/text. That a paused subscription will reinstate or to choose the meals. (Hence me not canceling prior to being charged, I no longer live at the address on file). Not only did my bank notified me of this charge, but the card that was on file is no longer active. This is an unauthorized charge and a security breach. Overall I'm working with my back towards a chargeback, I want a refund. MERCHANT RUN ME MY MONEY. Update: No nothing was missed only the money that’s missing from my account. Send me my refund!
Reply from Purple Carrot2023-12-15
Hello MJ! Thank you so very much for taking the time to share this experience - Our sincerest apologies for any confusion regarding out temporary pause feature! Our unlimited skipping and temporary pause options are meant to allow our customers the option to stop orders within the chosen time frame (6, 8, or 10 weeks at a time). We, of course, make it a point to ensure all customers receive reminders as soon as we detect their chosen pause period is nearing its end, and are so truly sorry to hear if these were at all missed! If you haven't already, please be sure to reach out to our Team at [email protected] for further assistance. We're happy to look into this issue and assist wherever we can! We appreciate your candid feedback and time with our service, MJ! 💜 Wishing you all the best,
There are rarely issues with my orders
There are rarely issues with my orders, and when there is a problem, customer service is great. The food arrives quickly after being shipped, so no quality concerns.
Bad food
Hi, We have had many good meals from purple carrot, but this week was not good. we got our delivery on 12-6-2023, but it didn’t arrive until after 6:30 pm. Too late to prepare a meal on the 6th. So I’m preparing the gnocchi meal tonight, and the cauliflower is bad. It smells terrible and is brown. The date on the bag says 12-4-2023. It is a waste of food and money. I’m disappointed this week.
Reply from Purple Carrot2023-12-08
Hello there! Thank you so much for taking the time to share your experience with us - If you haven't already, please be sure to reach out to our Customer Advocates directly at [email protected]. This will allow us to have this reported immediately to our Team and assist you further here! We do hope to have the opportunity to make things right with you and ensure our Teams are fully aware of this instance! We do appreciate your diligence in sharing this with us! We hope to hear from you soon 💜
We had a substitute that was nasty
We had a substitute that was nasty. That sucks, and we paid for it. If you're subbing meals you guys should pay for them or just don't send anything. Edit: had already reached out to purple carrot support before posting this review. Was told that they don't refund substitutions except in cases of allergy. After a lot of back and forth they made it clear there was nothing they'd do about this, and that its just a part of their distribution model. I'm a little put off by their reply suggesting I reach out to their support team since they already know that they weren't going to fix it.
Reply from Purple Carrot2023-12-04
Hi there! Thank you for letting us know. We are so sorry to hear of any disappointment with a substitution! Could you send us a message at [email protected] with your account e-mail? We would be happy to assist further!
HORRIBLE COMPANY!
Company that will randomly decide to start charging you for meals even when your account is paused or you've snoozed meals. DO NOT ORDER FROM THEM!!! Food is subpar at best anyway.
Reply from Purple Carrot2023-11-15
Hi Sadie! Thank you so much for taking the time to share your thoughts about our service. We are truly sorry to hear of any confusion with our account management options including our temporary pause options. While customers have access to unlimited skipping and temporary 6, 8, or 10 week pause options available directly through their accounts, these are meant to allow customers the flexibility to manage upcoming orders as they'd like. We are so sorry to hear of any issues with these options, Sadie! We really appreciate your candid feedback! If there is anything else with which our Team can do for you, please do not hesitate to reach out for further assistance. We are more than happy to assist as we can!
None of the meals were the ones I…
None of the meals were the ones I selected for the past 2 orders.
Reply from Purple Carrot2023-11-13
We are so sorry to hear of your disappointment. Could you send us an e-mail to [email protected]? We would like to be of assistance!
So…I’ve never really been one to cook…
So…I’ve never really been one to cook meals but with Purple Carrot I find myself looking forward to opening a new kit and getting to it! It’s easy and fun at the same time…I really can’t explain it but it is. On top of that, the recipes that are put together are just amazing, full of flavor and texture. Every time we sit down for dinner we are completely blown away at how tasty the meals are and just when we think we’ve found our favorite, we are taken back again. Thanks for making meals fun again and delicious on top of that!
Delicious and easily made vegan meals…
Delicious and easily made vegan meals for the whole family. Not only is the variety of recipes and food new and exciting, I am learning something new each week. Highly recommend.
The food is great
The food is great, although I only use their prepackaged food. They are very good, if not a huge variety.
Love the recipes and quality of the…
Love the recipes and quality of the food!!
Great recipes!
Great recipes - just wish portions were a tiny bit bigger.
I started Purple Carrot around 6-8…
I started Purple Carrot around 6-8 weeks ago. A friend had given me a sample meal from her order and I loved it so I looked them up to get prices. Honestly at first I thought it was pricey but decided to try it anyways. Now that I’ve had time to see how the orders work within my budget I’ve come to realize that I actually SAVE money by getting 4 or 5 meals per week. I am no longer doing the many “quick runs” into grocery stores. Those always ended up costing me more than I would anticipate. The other advantage is the time I save in planning meals. These are SO easy! The instructions are clear and each meal takes only about 30 minutes from pulling the kit out of the fridge to sitting down to eat. I’m loving the variety and the exposure to new foods and flavors. I also like that I can get gluten free options. Purple Carrot has made my busy life a whole lot simpler (and more delicious).
They changed the meals that I ordered…
They changed the meals that I ordered and wouldn’t fix it. Poor customer service and bad recipes.
Reply from Purple Carrot2023-09-11
Hi Adam! We appreciate you taking the time to share your experience, and are so sorry for any frustration with your order. Could you send an e-mail regarding this over to [email protected]? We would so appreciate the opportunity to assist further. We hope to hear from you!
Late arrival
The only thing I didn't like about this week's delivery was that it was a day late. That really disrupted my plans for the week.
Reply from Purple Carrot2023-09-07
Hi Greg! Thank you so much for taking the time to share your experience with us. Our apologies that the box was delayed. Please feel free to reach out to [email protected] if we can assist. We're here for you!
Subscriber beware!
First order arrived warm (warmer than room temp), & I had the box in my possession before the delivery vehicle even drove away. Everything that was "keep refrigerated" had to be thrown out, as well as all leafy greens and herbs (even the zucchini had started to get squishy). I assumed it's because they did not account for deliveries in the Texas heat, so skipped the next several deliveries. A few weeks ago, based on long term weather forecast, logged in & skipped through the end of Sept. Was notified Sept 6 that a charge was made to my credit card. Logged in to see that my Sept skips were no longer 'skipped'. Spoke via chat with a representative who stated their logs did not show my most recent skips (which was obvious to me), and that they could not skip this current charge because the deadline was yesterday (note: less than 24 hours ago & the order has NOT been shipped). Once this has moved from pending with my CC company, I will be disputing the charge. Update: I reached out after their comment below. Their solution was to provide a half credit for a box they never should have charged me for in the first place. NOT a solution.
Reply from Purple Carrot2023-09-08
Hi Charlotte! Thank you so much for taking the time to detail this experience with our service. We are truly sorry to hear of the issues in your past orders and for any confusion with our account management options! We absolutely want to ensure any and all issues you've encountered are appropriately addressed on our end. Please be sure to get back to us directly at [email protected] for further assistance. We look forward to hearing from you 💜
The quality has fallen a lot over the…
The quality has fallen a lot over the last year or so. Purple Carrot used to be a marvelous place to discover new recipes and techniques. It’s not really that way anymore.
Reply from Purple Carrot2023-09-05
We're so sorry for any disappointment! Thank you for providing your feedback. Please don't heistate to reach out to [email protected] if we can assist in any way.
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