Water Wave machine made feather crochet
I purchased the 30 Water Wave machine made crochet hair which was extremely soft human hair.. It does require regular maintenance to hair to avoid tangling and dryness! I am truly happy with this hair!
About QVR
Data updated- Website
- qvr.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 346 reviews
- Replies to negative
- 48% (115/241)
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About this business
QVR focuses on selling hair products, such as wigs, kinky bulk, hair extension items, etc. We seills affordable human hair wigs, highlight wigs, piano color wigs. All our wigs are made of remy human hair and virgin human hair.
Written by the business, not verified by us.Is QVR legit?
QVR (qvr.com) has a 3.1 out of 5 rating on OK.one, based on 571 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional quality of the hair, noting that it feels remarkably soft, lightweight, and looks wonderfully natural once fully installed. Many people also appreciate the prompt shipping times alongside helpful customer service assistance when sorting out various order details. Some reviewers were not happy with severe tangling and matting issues experienced shortly after washing or adding moisture to the hair extensions. A few other people also felt that delivery times were excessively slow, while essential tracking information proved very difficult to obtain. Additionally, some customers found communication frustrating when trying to resolve these unexpected problems.
Auto-generated from all reviews of this business. For reference only.What people say
The quality of the hair was great
The quality of the hair was great. The price was right for the quality. They always update me on my order and delivered when they said they would. I will definately be ordering from this company again.
this bundle of 4c hair is awful it…
this bundle of 4c hair is awful it sheds terribly, I could pckg up shedding hair into one bag. Very disappointed!!
Reply from QVR2026-03-10
Thank you for taking the time to share your feedback. At QVR, we strive to provide high-quality products and good service, so it's worrying to hear about the issues you have. Could you pls confirm if #00000256323 is your order number, pls? Would you please send us pictures or videos, or any details of the current status of the hair to [email protected]? This would be helpful to verify and solve the problems. Our VIP team had also contacted you via email. Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you. Best wishes QVR hair service
Not as Advertised - Buyer Beware
Buyers should be cautious when purchasing from QVR. I ordered hair from this company and unfortunately the quality did not match what was advertised. After minimal use, the texture and condition of the hair became very poor. I contacted the company to request a return or refund. Initially, QVR refused to accept a return because the hair had been used. Later, they stated that the only way to return the product was to ship it to China at my own expense. The cheapest shipping option I found from the U.S. was over $300, which was more than the cost of the product itself. They also attempted to resolve the issue by offering partial refunds of 15–30%, which I declined because the product was not as described. Because the seller would not provide a reasonable return option, I escalated the dispute through PayPal. After reviewing the communication and documentation, PayPal ruled in my favor and issued a full refund. Based on this experience, I strongly recommend that buyers carefully review this company’s return policy and consider the potential difficulty of resolving issues if the product does not meet expectations.
Never received the item
Never even put the hair in yet because I was waiting for one more pack. They gave me a tracking number to an item that the carrier never received so after a week the carrier canceled the label and told me to contact seller. The seller qvr has been lying about shipping my item and put it off on the carrier when they never received the item to ship
Reply from QVR2026-03-09
Thank you for taking the time to share your feedback. At QVR, we strive to provide good service, and we have always been committed to serving all our customers with sincerity, so it's worrying to hear about the issues you have. But according to the current information, we can not locate your order. To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
Place my order on February 18th and…
Place my order on February 18th and have not received anything yet and there is no shipping information available. Just like others have said, I just received a vague excuse and no shipping updates at all. This is very disappointing and qvr is going to lose a lot of money behind this lack of customer service and the lack of truthfulness regarding the estimation for delivery. If the company is out of certain hair then they should indicate that on their website so people are aware that they will not receive their shipment in 3-5 business days. My order number is 00 00 0-257-518
Reply from QVR2026-03-09
Thank you for your order, but we are also sorry to hear about your experience. The order has not been shipped out at the time needed, and we fully understand how you feel. There are indeed some hair needs time to be customized before shipment, we are also working to improve this situation. According to the current information, we found the order #00000257518. Just like our customer service team communicated with you via email, we will help you process your order this week based on the order status.Please don't hesitate to contact us. If you have any questions, we will definitely help you as soon as possible. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
Will review after install
I ordered the hair Feb 12 and received it on March 1st so that was a strike out for me. Yes I did contact and tracked my order. No I have not installed the hair yet but I plan on it today due to the order coming just in time for the event that I got it for. I wanted to put color in it but now I’m unsure with the reviews I just read. I usually don’t go by someone else’s opinions I use to see for myself. So I will come back with a review of my install( I do them myself). 🙏🏽
I am so very disappointed that I had to…
I am so very disappointed that I had to search the Internet to be able to find Anne or leave a review on how terrible this company is. I ordered here on 25 February when I reached out to find out why I hadn’t received any shipping information or how long it would take for the hair to be shipped. I did not get a response. It was very vague and something to the effect of we understand any frustrations we will expedite your order when we can because it was saying that my hair wouldn’t be sent out until 8 March but I’m gonna receive it by 11 March and I would not have ordered this hair if it was not going to be here by 11 March as promised now that I’m reading all of the reviews I see that I probably will not get this hair on time and I can’t go somewhere else because I probably won’t get here from anywhere else on time either very very disappointed in this company. My daughter‘s birthday is coming up and she needs this hair for that.
Reply from QVR2026-03-04
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers. We are sorry that we can not locate the order based on the current information. And we truely want to help you with the problem asap, could you kindly confirm your order number? Or contact us directly at [email protected]. Then our service can help you with the order asap. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
Soo easy to work with and the hait…
Soo easy to work with and the hair quality is amazing.
This is BS I order no updated my order…
This is BS I order no updated my order is still unfulfilled. It said 4 to 5 business days it’s going on 2 weeks. I can’t get in touch with no one and I really want to cancel my order!!!!
Reply from QVR2026-03-04
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers. We are sorry that we can not locate the order based on the current information. To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
I feel that 1 star is too much for this…
I feel that 1 star is too much for this company! It's taking a while for my order to ship so I sent them a message many times to cancel my order. Instead of canceling it, they keep giving me excuses and telling me to be patient and to wait on the wig! I don't want it anymore and would like my money back. I will contact the Better Business Bureau on them! If I say I want my money back then it shouldn't be a problem especially since the order hasn't been shipped. I will never order from this company ever again.
Reply from QVR2026-03-04
We're very sorry to hear about your experience and completely understand how frustrating this must have been. We sincerely apologize for the delay and confusion in our communication. There are some hair needs time to be customized before shipment, we are sorry that we did not ship the hair out at the time needed. For your order #00000258714, we have processed a refund for it, the payment should back the way you paid, pls pay attention to your account. Thank you for your patience, and we will continue to do better, hope we can work again together in the future. Best wishes QVR hair service
My bundles were delivered on time as…
My bundles were delivered on time as described. The bundles came actually two days before. I can’t wait to my installation date. The hair is so soft and beautiful.
Hair Looks Immensely Natural
This hair is really really great! 5 packs gave me a full head and it looked as though it was growing out of my scalp. It's a bit difficult to maintain, and can be time consuming when I take my bonnet off and gotta detangle it, but it looks soooo good once detangled! I've had it in for two months and I'm about to purchase another 5 packs!
Significant order delays
Ive ordered from QVR once before and had no issues but unfortunately this time had a bad experience so I wont be ordering from them again due to the uncertainty. Its been over 2 weeks since my order was placed and it still has not been shipped. I contacted customer service and they advised they have a temporary out of stock, yet the hair on the website does not indicate out of stock, had this been known beforehand I could have saved the trouble and not ordered. They also did not communicate that there would be any delays, which is very unprofessional. If I hadn't contacted support myself I wouldn't even know what was going on. They could not provide an update as to when my order would be completed and just said "can you give us more time". So im here STILL waiting which is very frustrating as there are not updates or communications and I had to cancel my hair appointment due to this and my stylist books out months in advance. This has been horrible and could have been prevented and handled better. Dont recommended doing business with unprofessional vendors.
The hair is good
The hair is good. It does tangle at times. The shipping took forever. I was quoted 3 to 5 business days, and it took all of three weeks. If you don't mind waiting, it's worth the wait.
Don’t do it
Ordered hair and they sent it to a completely different location and now they are unresponsive to give me a refund. Save yourself trouble. THEY ARE SCAMMERS
Reply from QVR2026-02-26
Thank you for taking the time to share your experience. We highly value your feedback and sincerely apologize for the inconvenice you have encountered this time. May I know if #00000254638 is your order number, pls? If this is your order number, your order has been transferred to GOFO to deliver, the tracking info is GFUS01034608743168, it is in normal transit now. The logistics company set up specific transit routes for packages, the package was not sent to the wrong location, sorry for the confusion. Pls kindly keep tracking your package, and feel free to contact us at email [email protected], if you have any questions. Your opinions matter. We'll keep working hard to provide better service. Best wishes QVR hair service
Poor Communication; Significant Delays
I ordered 5 packs of human crochet hair on January 9th. I expected the hair to ship with 3-5 business days. After waiting for significantly longer time I reached out to QVR via email. They responded with a vague email stating that hair is handmade and that they delayed shipping my order. I had to reach out to get this information. Their customer service is awful, why not reach out to me and explain shipping delay, since they promise 3-5 business days on their website? Despite that, I made an effort to be even more patient. I asked for an estimated shipping time. I received another vague response. After a few business days I followed up with another request for a shipment timeframe and have since been ignored!! After waiting for almost 6 weeks, I decided to request a full refund of all $322 and have not received a response. They do not stick their commitment to respond to customer emails within 24 hours. I give the benefit of the doubt and wait 2-3 days and still nothing! I also tried the number provided via WhatsApp and I got an another vague response unrelated to my delayed order. I will not be ordering from QVR again. Their customer service is terrible!!! They do not communicate with enough detail. They significantly delay communication. They do not keep the timeline commitments that they state on their website for communication or shipping time. They received $322 from me, I’ve received nothing but excuses!!
Reply from QVR2026-02-26
We're very sorry to hear about your experience and completely understand how frustrating this must have been. We have just finished the Chinese Lunar New Year holiday. During the holiday, only a small number of staff were on duty, so we apologize for not being able to reply to your needs promptly. There are indeed some hair needs time to be customized before shipment, we are sorry that not shipped your order at the time needed. To assist you further, could you kindly confirm your order number? Becaused according the current information, we can not locate the order. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
CROTCHET KINKY
I just received my hair and it’s very soft, light and looks beautiful. Indeed the quality is exceptional.
Horrible hair-terrible customer service!
Just had Kinky straight hair delivered, the colour is not dark brown of mid brown it is a horrible reddish hair a mix or red and orange strands very ugly this hair is $209 For braiding hair, so disappointed. I sent multiple emails and zero response terrible product and awful customer service. I wish I had seen all the bad review prior to ordering because all the beautiful pictures on instagram clearly does reflect the true quality of the products they send out to customers. The hair shaft is very straggly so it’s clear the hair won’t last and no one is responding to my wish to return the hair so this is an expensive lost. I took my old install out so had I to pay for the appointment slot and just leave my own hair out until I get replacement from a reputable UK company. I will never order from QRV again very expensive mistake they are less than one star!!!!
Reply from QVR2026-02-26
We're very sorry to hear about your experience and completely understand how frustrating this must have been. We sincerely apologize for the delay and confusion in our communication due to Chinese Lunar New Year holiday. To assist you further, could you kindly confirm if #00000255184 is your order number? If this is your order number, may I know which email you used to contact us to return the hair, pls? We are sorry but we have not yet found any return needs for this order. Or pls contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
I just received my parcel and open it
I just received my parcel and open it, I'm so much in love with the softness how very natural it looks. Sincerely the money is worth it soon I will be uploading my new look.
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