QVR focuses on selling hair products, such as wigs, kinky bulk, hair extension items, etc. We seills affordable human hair wigs, highlight wigs, piano color wigs. All our wigs are made of remy human hair and virgin human hair.
Written by the business, not verified by us.
Is QVR legit?
QVR (qvr.com) has a 3.1 out of 5 rating on OK.one, based on 571 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional quality of the hair, noting that it feels remarkably soft, lightweight, and looks wonderfully natural once fully installed. Many people also appreciate the prompt shipping times alongside helpful customer service assistance when sorting out various order details.
Some reviewers were not happy with severe tangling and matting issues experienced shortly after washing or adding moisture to the hair extensions. A few other people also felt that delivery times were excessively slow, while essential tracking information proved very difficult to obtain. Additionally, some customers found communication frustrating when trying to resolve these unexpected problems.
Auto-generated from all reviews of this business. For reference only.
**UPDATE**
Partial compensation of maximum $55 dollars offered on $300+ is not hassle free for when I have explicitly stated I wanted to cancel the order. That $55 could have been spent on a returns label, but still this company refused to which is super weird.
Secondly, your customer service stated you operated on EST time... so, maybe clarify in-house. So going off information that was given to me, is what I am goinf off from and given that, my request still landed within your operating hours.
Thirdly, no email has been sent to me. Doing damage control to your image rather than actively trying to rectify this issue.
Hair nutrients do not smell the way your products smell by the way. But, my complaint still stands. I requested cancellation within operating time as confirmed by customer service mentioning you operate EST and it is on your website too.
No assistance with my returns query actually, instead I have been asked to resell the hair myself and been offered $55 maximum to keep unwanted items. Good customer service would be to, accept that I did in fact request cancellation, and to grant that by providing returns label, as clearly you can afford to if you are offering compensation.
Again, International shipping i have found is literally under £14. But continue to be vague and avoid accountability and actually resolving this issue.
**
This company are so difficult to work with. I requested cancellation of the order within their opening time... I requested around 5:15pm GMT time on Friday and they said their opening times are 7:30pm - 4:30am EST. Which my request should have been sent within their working time and are refusing to accept a return. The keeping offering $20, $30, $40 and $55 compensation but refusing to cover shipping cost. In which i mentioned, if they can afford to offer compensation they can afford to pay for the return.
Also they keep pushing for me to accept an order that I requested cancellation on a few hours after purchasing maind you worth over $300 for a poxy $55 compensation for unwanted items? Also the hair quality is not human it smelt extremely synthetic, it could very well be a human mix blend with synthetic, but absolutely not 100% human hair. They are a dubious company. Despite their return address states NJ they are actually operating in China and are using that as an excuse to not accept return due to shipping cost which I am more than confident costs less than $50. DO NOT WASTE YOUR MONEY, AVOID SUCH COMPANY AND SAVE YOURSELF THE HEADACHE.
Reply from QVR2026-07-17
Thank you for your feedback.
We sincerely apologize for any frustration caused during this process, and we would like to clarify the situation to ensure complete transparency.
REGARDING THE TIMELINE AND CANCELLATION:We received this order on the night of July 3rd (China Time) and successfully dispatched it on July 4th (China Time). Your cancellation message via our website was sent at 21:24:52 on Friday, July 3rd (China Time). As this fell right into the weekend, our logistics partners were closed and unable to process adjustments. Upon returning to the office on Monday, July 6th, our customer service team immediately initiated a special procedure to intercept the package. However, since the parcel was already in international transit, the carrier could not guarantee a 100% success rate, and the interception unfortunately failed. We sincerely apologize that we could not stop it in time.
REGARDING THE RETURN AND SHIPPING COSTS:We always honor our return policy and have never refused your return. Our registered office is indeed in NJ, but our main global fulfillment and manufacturing center is in China, which is standard for international hair brands. Because international return shipping from the UK involves high customs duties and freight costs, we proactively offered partial compensations. We did this as a goodwill gesture to save you the hassle and cost of international return shipping, not to force you to keep the item.
REGARDING THE HAIR QUALITY:QVR Hair guarantees 100% human hair. The scent you noticed is from the protective nutrients used during processing to keep the hair healthy during long-distance transit, which washes out completely after the first wash. We stand behind our quality and are fully prepared to inspect the unit.
NEXT STEPS:Our customer service team is fully committed to resolving this issue. We have sent a follow-up email to your inbox to discuss the details, but we have not yet received a reply. Please check your inbox or spam folder so we can assist you with the problem.
Best wishes
QVR hair service
The hair is soft and tangle free in the beginning but once it tangles it’s over. I used conditioner everyday and mousse for day I wanted shine. Once I took it out and tried to wash for reuse the tangle was so bad I had to throw it away. Not sure if it’s 100% human. Too pricey to be this hard to manage. Also if your hair is black you can’t see the hair to pull it out easily. The tangle makes you yank it out so they break anyway.
Reply from QVR2026-07-20
We are deeply sorry to hear about your experience and the frustration you've faced with your order.
We want to ensure that all our hair is made with 100% human hair. This is a standard we strictly adhere to, and we would never give up it. We understand that quality is what will help us go further.
We are sorry that we can not locate your order accurately according to the current information. Could you please reply with your order number? Alternatively, you can reach us directly at [email protected], and we will prioritize resolving your issue.
Thank you so much for your patience, and we truly appreciate you giving us the chance to do better.
Warm regards,
QVR Hair Service
I ordered the QVR Burmese Feather Crochet Hair, and I honestly really like it. The hair is super soft, lightweight, and looks really natural once it’s installed. It doesn’t feel heavy on my head, which makes it comfortable to wear for weeks.
I also noticed it doesn’t tangle or shed much, and the curls stay looking nice with very little maintenance. It gives a full, fluffy look without needing a lot of packs, and the installation was pretty easy.
Overall, I’d definitely buy it again and recommend it to anyone looking for a cute, low-maintenance protective style. It’s good quality for the price and looks amazing.
I decided to change my hairstyle after ordering 3 bundles of crochet hair. The support team responded back to me within 24 hours to help resolve the issue. They have the policy information clear and concise. They worked with me from start to finish and I will definitely purchase more products. Thank you qvr! 😊
I ordered at the end of May . Received my hair June 6th . I ordered p4/27 the pictures showed online the 27 was bright and lively. The hair I received the 27 was darker then what the picture showed OBVIOUSLY big difference side by side. I then asked for a refund. I took 10 back and forth emails for them to send the information and return label. Offered discounts and trying to get me to keep the hair . After stated I did not want the hair for the 5th time and stating I would just dispute with my bank they finally sent the return label on July 2nd . I would not order from them again simply because when I ask for a refund you’re not going to make me keep something I do not want. And also as I told them . It was false advertising. They stated the hair looked brighter due to light and photographic exposure.
Reply from QVR2026-07-14
We genuinely regret that your recent experience was less than satisfactory. This is far from the standard we aim to provide, and we are truly sorry for the trouble this caused.
According to the current information, we are sorry that we can not locate your order accurately. To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap.
Thank you for your patience, and again, we're very sorry for the inconvenience caused.
Best wishes
QVR hair service
The QVR highlighted 1b/27/613 hair is super bouncy and the colours really pop and make you stand out in the room, you have to buy it, I love it so much I ordered two lol
QVR hair is synthetic NOT REMY Virgin hair as advertised.
I ordered x3 hair from their website. I am so disappointed in the hair delivered today.
QvR advertised virgin remy 100% human hair but delivered synthetic hair that tangles easily all the time.
All hair were sent from China with disclose cost price of USD$20 each but you charged over $350 Australuan dollars (USD287).
QVR business is fraudulent, manipulative and dishonest. Don’t purchase their hair!!!!!
This is not being smart but theft, dishonest.
E Akin
Australia
Afro Kinky human hair was great. First place i ordered from that provided ACTUAL human hair. I was able to crotchet it into natural human locs with ease and no inconvenient tangling. And it turned out so soft unlike certain rock hard synthetic locs ive purchased on amazon.
I colored the hair from brown to burgundy and it took the dye wonderfully. You cant tell the difference between my locs and the replacement/repair locs.
Initially the hair is soft good feel and quality. Instalation was good once product was applied the hair lost it's curl. I had natural wet wave 14in. Lost it style Initially when mouse or water was applied.
Reply from QVR2026-07-08
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap.
Thank you again for your feedback, and we hope to have the opportunity to serve you better.
Best wishes
QVR hair service
QVR has a good customer service, I bought from them many times already (kinky Afro twist, weaves and wigs) all my packages came on time as I was told. When it comes to their products, do not doubt about the quality. At first I was very skeptical ordering, now I enjoyed buying hair from them, because for me quality matter.
Please, I’m begging you please do not spend your money with these people. I never received my product. I showed them multiple emails with the FedEx and UPS people. I never received my product ever. They do not take responsibility or accountability for anything. They try to blame it on the customer, they don’t try to give you any kind of reassurance that you’re gonna get your money back now I’m out $182 and no product at all this company is terrible. I do not know what’s going on with these hair companies these days but they are absolutely scammers. Save your money run.
DO NOT ORDER FROM THIS COMPANY! They shipped the wrong hair to me, and when I asked for a refund, they asked that I sell the hair. When I refused, they sent a return label. I shipped the hair back with tracking. The hair was returned to them, and they then said they did not recieve the product, even though tracking shows that the hair was recieved.
Reply from QVR2026-07-03
We are very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, and we sincerely apologize for the confusion and misunderstanding in our communication.We have reported the issue with the order to our company and are committed to improving our service to prevent such incidents from happening again. Please be assured that we would never intentionally delay a customer's refund. We are deeply sorry that, due to a misunderstanding, we were unable to process your refund for the return immediately. The refund for your order has been processed, and it will be sent back to your original payment method. Please check your account.We sincerely apologize for the inconvenience caused, and thank you for your patience.Best wishes,QVR Hair Service
Well when I got the hair took out packaging it was so soft and curly washed it still very curly I would definitely buy this hair again it's ☺️ so prettyand the Quality is very good and soft my order came in when it was supposed to and I'm happy
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