Very knowledgeable and walked me…
Very knowledgeable and walked me through every step of the process and made me feel comfortable with the process
About Rategenius
Data updated- Website
- rategenius.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 162 reviews
- Replies to negative
- 26% (6/23)
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About this business
Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
Written by the business, not verified by us.Is Rategenius legit?
Rategenius (rategenius.com) has a 4.5 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 26% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for successfully lowering monthly car payments and guiding them through smooth refinancing. People highlight the professional communication and efficient online processes that make complex financial tasks remarkably stress-free and simple. Consumers note that representatives are consistently supportive, knowledgeable, and entirely dedicated to achieving the best possible financial results. Some reviewers were not entirely happy with frustrating communication issues or occasional unprofessional conduct from certain staff members. A few individuals also reported experiencing previous difficulties during past application attempts or unexpected inquiry processes.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service
Great customer service, very atentive
Jennifer made the whole refinance so…
Jennifer made the whole refinance so easy! She was very patient and kind through the whole process and walked me through all of the steps. I am so happy she was able to help me lower my payment while expanding my benefits.
I highly recommend Rate Genius
I highly recommend Rate Genius, this company was a great help to me refinancing my Truck, lowering my payments and a lower APR. I had the pleasure of having Nick as my agent who was there for me every step of the way, explaining and aiding me through the whole process. Nick made himself available to me at all hours and kept me informed through the process in which I have never done before. I want to say thank you to the Rate Genius team and I highly recommend their services!!! Niko Callahan
Quick and easy refinance
Super simple and quick no hassle process. I barely had to do anything myself besides signing the papers, a very stress-free and easy refinance. Carene was great and very knowledgeable about the whole process. She kept me in the loop consistently and in a timely manner through everything.
Matt, was Awesome
Matt, loan specialist, was so helpful, from excellent customer service, to making sure I understood all information. I truly couldn’t have done this process without him, Rate Genius will definitely make sure you have a great experience. Highly recommend
Mark
Mark was so patient and helpful throughout the process and answered any questions or concerns I had. Thank you so much
My experience was excellent and my…
My experience was excellent and my agent Haley Kerns was outstanding. She walked me through step by step and the process was easy. I would highly recommend this company for your refinancing needs.
Josh LaTour was fantastic!
Josh LaTour was fantastic! He was prompt on his responses and worked hard to make this process seamless and efficient. Highly recommend him!
Very easy and quick to work with
Very easy and quick to work with. Very helpful with information on loan. She helped me get all my paperwork in order
Worked with Loren
Worked with Loren, who was super pleasant and patient throughout the process. Was able to save over $100 on my monthly car payment.
Billy was professional and provided…
Billy was professional and provided options. Once I decided on the rate, it was smooth start to finish. I definitely would recommend Rate Genius
My guy Moriah was a beast
My guy Moriah was a beast, kept me updated through the whole process and fought to get me the best rate possible
Amber was responsive and easy to work…
Amber was responsive and easy to work with!
Excellent service
Excellent service, with personalized follow up
Laura Rodriguez
I had the pleasure of working with Laura Y. Rodriguez, a customer success rep, and from the moment I started speaking about my issue I was taken seriously, and I felt like Laura was genuinely concerned about helping me. I followed up with Laura and yet again her customer service was put on full display as she not only got in touch with the team responsible for the issue, but she emailed me on a Saturday, and I believe she was off that day to follow up with me. I really appreciate the time and extra effort that Laura took with me. I told her she was one of the "good ones", I hope her supervisor realizes what an asset Laura is to their team. Thank you for your hard week and dedication to the job.
Thank you so much for your help with my…
Thank you so much for your help with my auto refi. It was such a quick and easy process. You made a very stressful time in my life so much easier. I will definitely use this company again if I need to.
Brandon did a great job…
Brandon did a great job of find a great lending company and guiding us through the approval process. He saved us time and energy by anticipating what materials were needed so we were always ahead of the game. I recommend Brandon and will use him again in the future.
Amber went above and beyond
Amber went above and beyond! She was a tremendous help, and I would recommend Rategenius to anyone.
Experience was great
Experience was great. Easy peasy and fast
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