Justin was great
Had a great experience with Justin, he was very helpful and informative. This was such an easy process I couldn’t recommend RateGenius enough!
About Rategenius
Data updated- Website
- rategenius.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 162 reviews
- Replies to negative
- 26% (6/23)
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About this business
Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
Written by the business, not verified by us.Is Rategenius legit?
Rategenius (rategenius.com) has a 4.5 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 26% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for successfully lowering monthly car payments and guiding them through smooth refinancing. People highlight the professional communication and efficient online processes that make complex financial tasks remarkably stress-free and simple. Consumers note that representatives are consistently supportive, knowledgeable, and entirely dedicated to achieving the best possible financial results. Some reviewers were not entirely happy with frustrating communication issues or occasional unprofessional conduct from certain staff members. A few individuals also reported experiencing previous difficulties during past application attempts or unexpected inquiry processes.
Auto-generated from all reviews of this business. For reference only.What people say
Great experience
Rick was very profesional explained the…
Rick was very profesional explained the process and got things moving fast. He not only saved me money but also hooked me up with gap insurance.
Jenni was very informative knew her…
Jenni was very informative knew her stuff made it easy smooth transition will do business with Jenni again amazing job
Fast and easy!
The representative (Patrick) who helped me was very honest, personable, attentive, and very punctual.
Great Experience
I worked with RateGenius a couple of times to look at refinancing my vehicle. After a bit of back and forth they were able to find an offer that lowered my interest rate and took care of the rest. There was a little hiccup with the payoff (on the part of my lien holder; not Rategenius), and Laura from the customer support team went above and beyond to ensure everything was taken care of. The only potentially negative part of the experience is that if you don't pick up when they call, they hound you! But once you're paired with a representative, you can text/email them for most of the remaining process.
Amber Feldman was amazing I usual dread…
Amber Feldman was amazing I usual dread calling customer service but this was honestly one of the most pleasant experiences ive had 10/10
I had an outstanding experience!
I had an outstanding experience with Nikole during my loan refinancing process. She was incredibly attentive and kept me informed with detailed updates every single day. Her excellent customer service made the entire process smooth and stress-free. Highly recommend her!
Great customer service and quick response time!!
Rick was great and very helpful with everything.....always upbeat and does a great job!
The process was easy better than expected
My loan specialist worked with me every step of the way and kept me informed throughout the process. Crystal was awesome and made the process very personable and easy.
Great customer service
Great customer service. MELISSA.MARTINEZ knows her job she was very helpful. Thanks.
Great company
Great company! They helped get my car refinanced by lowering payment and including gap insurance. They are very professional and expedient with the whole process! Thanks, Rate Genius!
Megan was amazing in helping us…
Megan was amazing in helping us refinance our vehicle. She helped and was there through the process.
He was very helpful
He was very helpful, and it every experience in what they do would recommend 100%
This was such a easy process
This was such a easy process, and Chris Harper killed it. He was a huge help, and was always there to help and answer questions. Thank you!!
Dennis was wonderful walking me through…
Dennis was wonderful walking me through the entire process, he was friendly, personable, and knowledgeable and would recommend him to anyone calling rate genius. The only reason for the 4 star was I went through the whole process to notarize the documents online w/ their notary to later find out it had to be done in person with my husband and it was costly to notarize everything we needed.
Great Service 👍🏽
I put my trust in the online process…
I put my trust in the online process and was not disappointed. Nichole walked me through each step and reached out to me to calm my nerves! I appreciate that a lot.
I was over all very happy with the…
I was over all very happy with the service. Mick was very pleasant to work with and able to answer all my questions.
Mark was amazing
Mark was amazing. It was very communicative and professional.
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