Arch Red Sky Insurance

Efficient and responsive reply to my…

Efficient and responsive reply to my claim

Agent very courteous

Agent very courteous , respectful,and explained process clearly.

Connie C. LilesUnited States · 1 review · Experienced 2026-08-20 · Posted 2026-08-31

Death Certificate is not enough!!

The person I spoke to was very helpful in providing answers to my questions. BUT, I think it is absolutely ridiculous that even though I provided a death certificate, I must provide additional health information regarding my husband's death in order to receive a refund for my trip that I cancelled.

The amount paid is not the correct…

The amount paid is not the correct amount you said code 133 indurance coverage not refundable but you already took it out in your calculation showing 1412 should be paid.

Took Forever

Took forever, partially our fault then settlement was delayed because additional info was required of us that Fireside Chalets had on file already. I was the insured but was required to provide proof of payment to collect. Felt like the claims rep was just being ornery and difficult. Same info was not required on a larger previous claim with same claimant. K o

You honored the implicit agreement to…

You honored the implicit agreement to cover a cancelled trip expense.

Lorie was very nice

Thankful

unfortunately, we missed half of our vacation due to my hospitalization. With the disappointment of missing out it was helpful to get reimbursed for the time we missed. Thank you.

Representatives were very patient in…

Representatives were very patient in walking me through the process, answering my questions and letting me know what I had to submit

Cory was very helpful

Cory was very helpful! Thank you Cory:)

Marilyn RindfleischUnited States · 1 review · Experienced 2026-07-20 · Posted 2026-07-21

Cory did a great job in helping me!

Cory did a great job in explaining the pre-existing conditions part of the policy. The vacation rental company I booked through was very confused about who handled their travel insurance, and Cory was very helpful in sorting it out for me. Great job!

Arch Red Sky trip insurance

Arch Red Sky trip insurance came through for me and my family this summer. Although we always add trip insurance to our vacations, this trip was the first time we have ever needed to use it. Arch Red Sky was very clear stating what was needed to process our claim. With the help of our realty person, we sent what info was needed. Our claim was processed quickly and the refund was made quickly as well. I made one phone to Red Sky to confirm a detail, and the person I spoke with was very helpful and courteous. We do recommend Arch Red Sky! 5+

Wayne

Wayne, our agent, was very kind and efficient and very helpful. Our case was handled in a timely manner, and we are pleased with the overall service provided.

You took what had been a difficult time…

You took what had been a difficult time for my family and eased the situation. As much as we had hated to cancel our vacation, it was the only choice. You put us at ease by refunding our money quickly. Thank you.

Not a lot of hassle

Once I sent my application Red Sky acted in a very timely fashion. The check arrived before I expected it.

I had to cancel a condo I had bought…

I had to cancel a condo I had bought insurance on. I filed a claim explaining the reason why along with a doctor’s statement confirming what I said. My first claim was denied but I was afforded an opportunity to file an appeal. Without going into detail, it was necessary to submit a more complete description and also another doctor’s statement . That was submitted and my claim was approved quickly and as I chose my reimbursement in check form it arrived in the mail within a week. The process was fairly streamlined but at my age I’m not as savvy as some with more knowledge of technology. All in all, I was happy with my experience.

Do not ever buy this insurance

Do not ever buy this insurance; you have to be dead, and prove it four different ways before any analyst will consider returning your money. Can't imagine doing business like this. Put a 7K deposit down and only get 3K back because the reason for cancellation doesn't qualify. It is theft at its finest.

Medical and interrupted travel claim

I submitted our claim in March of 2026. Received check for missed days of vacation the middle of June. Not sure when I would have received it if I hadn’t called. Still waiting on reimbursement of medical claims. I had to resubmit some documents which I didn’t know they needed. Communication seems to be lacking unless initiate it.

Poor service--pick a different insurer

We purchased a travel insurance policy from Red Sky for a condo rental in the Outer Banks. Unfortunately my husband was deemed medically unable to travel, and we notified the condo rental of our need to cancel on April 16th and filed the necessary paperwork (including Physician Statement) with Red Sky promptly (April 20th). Instead of simply paying this very straightforward claim immediately in good faith, they instead sent repeated faxes to the doctor to re-ask the same questions that were answered on the Physician Statement. If you look at BBB or Yelp, you will note this is not an uncommon tactic for them to delay or avoid claim payment. Doctors don't have time to re-answer the same questions. I had to get their corporate counsel involved to then have them miraculously find some coverage. Even then, they did not pay the entire rental cost, even after several emails pointing out this fact. Instead of double checking with the condo rental company to verify the full cost, they just ignored me. The vacation rental company did reimburse this final cost which should have been paid by Red Sky. Take a tip. Call Tin Leg or some other insurer, but avoid this one.

Kayla was exceptionally professional

Kayla was exceptionally professional, friendly and helpful. She routed my transfer of coverage request to a supervisor, and I’m just awaiting resolution. Thank you Kayla for your assistance!