Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Written by the business, not verified by us.Arch Red Sky Insurance (redskyinsurance.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently appreciate how easy and straightforward it is to complete the online claim forms and quickly upload the necessary documentation. People also warmly mention that the customer service team is exceptionally helpful, courteous, and responds promptly to any questions throughout the process. However, some people mentioned that they experienced unexpected delays or had to make multiple follow-up calls and emails to get updates on their pending claims. A few reviewers were also deeply frustrated when their reimbursement claims were ultimately denied or when additional medical documentation was repeatedly requested by the representatives.
Auto-generated from all reviews of this business. For reference only.Very quick and easy service. Having our vacation postponed due to evacuations and having to stay extra days in hotels was eased by the knowledge we would be receiving a check shortly! Thank you.
Kim, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Very easy process and my payment was in my account the next day.
Tracy, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
The process for reimbursement due to trip interruption was relatively quick and easy.
Susan, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Our recent trip delay claim was handled quickly and professionally !
Chad, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Fast process of claim, check came in the mail within weeks
Claudia, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Sent info about claim on August 25, told it was assigned on Aug. 26 and that is the last I have heard except this request for assessment. How and when do I get info on claim?
Joseph, Thank you for reaching out to us. At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us. Regards, The Arch Red Sky Team
Cory was very professional and handled my problem in a very timely manner and solved it for me.
Paul, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Service was quick and efficient. Check arrived in a matter of days.
Lisa, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I was very much looking forward to a nice relaxing week at the beach. The day before our departure I fell, broke my left arm, tore the meniscus in my right knee, and cut my face, leaving me totally immobilized. There was no choice but to cancel the trip. The family was disappointed, but then I remembered all had been paid in advance. Thankfully, I had purchased trip insurance from Red Sky. They guided me through the on-line claim process. It's the first time I've ever filed for a claim, and had to file from my hospital bed. They gave me help when I needed it most. That was a month ago and I hope to be released from rehab soon. I would totally recommend Red Sky to anyone--they delivered on their promise. Thank you!
Ellen, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
The claim process was easy and the response time was very acceptable! In less than two weeks I received a refund check in the mail!
Dahlia, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Quick and easy claims process, submitted the correct forms and claim was paid promptly. Will be purchasing insurance again on our next trip
Michael, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
We were so glad we had the travelers insurance for an unexpected mandatory evacuation of our vacation rental 48 hours after arriving! The process for submitting the claim was easy. Red Sky was in constant communication with us from the time we submitted the claim until our refund check was received. We highly recommend purchasing the travelers insurance because you never know when the unexpected may happen!
Moe, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
The claim was easy to file and the check was sent promptly.
Claudia, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Easy to make a claim, good communication as to where the claim was in the system, everything was processed quickly and check received within a couple of weeks.
Charlotte, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Quick response and turn around in processing my claim
Nonnie, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
The company helped me get the correct forms to them. After that they were reviewed, a decision made and a check was in the mail. I will always use RedSky traveler’s insurance any time I travel.
Rick, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I was pleasantly surprised by how quickly and clearly my claim was handled. The online submission process was straightforward, and the customer service team guided me every step of the way with patiense and profesinalism. Highly recommend!
Nikita, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I recently filed a trip cancellation claim with Red Sky. Their claims team responded quickly, and I received the refund within a couple of weeks — a relief considering the stress of the situation However, terms are strict: certain reasons like standard pregnancy or incomplete property damage aren’t covered, which wasn’t obvious upfront. Overall decent service—but read the policy details closely before purchasing.
Franklin, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Process lacks timing. Requested information sent timely but reolution untimely.
Janice, Thank you for reaching out to us. In reviewing the communications on your claim, we regret that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. While on average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation, due to increased number of claims received, our processing times may sometimes take longer. We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue is being or has been resolved. Regards, The Arch Red Sky Team
I made reservations at a condo in Florida and purchased insurance through Arch Red Sky. A week before my travel was to start I became ill. The illness cleared up, but my doctor scheduled tests to determine the cause during the time I had rented the condo. Arch Red Sky honored the insurance and refunded my prepaid condo rent.
Tim, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
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