Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Written by the business, not verified by us.Arch Red Sky Insurance (redskyinsurance.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently appreciate how easy and straightforward it is to complete the online claim forms and quickly upload the necessary documentation. People also warmly mention that the customer service team is exceptionally helpful, courteous, and responds promptly to any questions throughout the process. However, some people mentioned that they experienced unexpected delays or had to make multiple follow-up calls and emails to get updates on their pending claims. A few reviewers were also deeply frustrated when their reimbursement claims were ultimately denied or when additional medical documentation was repeatedly requested by the representatives.
Auto-generated from all reviews of this business. For reference only.Cory was very professional and persisted on the call with me despite poor cell reception.
William, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Service is prompt but the representative was not as friendly
Hello, Thank you for your review. We appreciate your feedback. Regards, The Arch Red Sky Team
Ease of paperwork, Very timely
John, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
We were so sad that we had to cancel our vacation but because we had your insurance it was a lot less painful. Your company was so efficient and we received our check quickly. Thank you for your help!
Cindy, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
We had an unexpected event that took place which caused us to cancel our plans. The Travel Insurance through Red Sky was an expense we were glad we purchased. They were efficient in reviewing our claim and then fully refunded our trip. They were also very helpful in their methods and communication.
Dave, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
First we were told that we would only be reimbursed part of the money for the reservation. Then it took multiple phone calls and multiple excuses as to why we were not getting the full amount. Twice I was told the check is on the way. Well I still haven't received it. It makes me wonder how many people just accept that they will not get a full refund and you end up with their money. I am still waiting for my money.
Linda, Thank you for reaching out to us. At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us. Regards, The Arch Red Sky Team
Unfortunately, this company needs follow-up calls and/or emails in order for action to be taken (examples: status of claim, additional info needed, claim decision, claim payment). So be sure to follow-up often & stay on top of your claim status.
Cheryl, Thank you for reaching out to us. As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. In reviewing the communications on your claim, we reached out multiple times requesting the Attending Physician Statement and additional medical documentation, which was necessary in this instance to properly evaluate your claim. Please understand that it typically takes 30 days to review and adjudicate a claim following receipt of all required documentation. Once your documentation was received, your claim was processed in 16 days. We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved. Regards, The Arch Red Sky Team
Isabel was so helpful. She answered all my questions and offered a very detailed explanation and follow-up.
Carol, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I experienced a very unsatisfactory experience. The reason for using Red Sky Travel Insurance is to insure your travel in case of an emergency,etc. Asking for financial information (proof of purchase) should be sufficient for proof of purchase. Asking for a death certificate is absolutely not acceptable. I am very disappointed with Red Sky Insurance.
Rick, Thank you for reaching out to us and we are very sorry for your loss. As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. In this case, a death certificate is necessary to process an unforeseen death claim. Please understand that the claim adjudication process typically takes an average of 30 days following receipt of all required documentation. We appreciate your patience as we obtain this. Regards, The Arch Red Sky Team
Cory was so helpful and helped to allay my stress about our situation with our claim. His calm demeanor and kindness was so appreciated. I am very grateful for his assistance. Thank you so much Cory!
Susan, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
William, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
For our trip to Charleston, SC we had a medical emergency with our service dog that would have made travel during our vacation unadvisable. We consulted our travel destination provider and they encouraged us to file a claim with the travel insurance provider RedSky. The claim forms were simple to complete and requested documentation easy to upload. The RedSky team asked a lot of questions and we answered them to the best of our ability. With all the questions we were skeptical of getting a refund, but in hindsight they were just doing their job. We happy the team refunded our trip cost and will definitely use them on our next trip. Thank you RedSky.
George, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I didn’t expect to find how easy it was to file a claim. Response to my initial submission was prompt and basically there were no complications in getting the reimbursement for my hospitalization in France.
Louise, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
We have been insuring our beach vacations with Arch Red Sky Insurance for some years now and have been very satisfied with their service. It is unfortunate, but true, that storms are more frequent in the fall. We have relied on our insurance to cover trip interruptions and trip cancellations due to hurricanes and nor'easter storms. They have always reimbursed us rapidly and correctly. We highly recommend their coverage.
Deborah, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I provided everything quickly, but it still took way too long to get things resolved.
Cressida, Thank you for reaching out to us. We are unable to locate a policy in our system associated with the name posted with this review. When you have a moment, please send an email to [email protected] with your reservation number and vacation rental management company so we can review your case in more detail. Regards, The Arch Red Sky Team
I read the policy to make sure I understood it. Wayne is the person with whom I corresponded throughout the entire process. He replied to me when I had questions. When I submitted the documentation, he informed me about a specific form the attending physician needed to fill out. Once I had the completed form and faxed it, Wayne communicated that it had been received and was under review. When the claim was approved, he let me know that it was. Red Sky was incredibly understanding and very professional! It is a company I would use again! Thanks for everything!!
Cathey, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Easy to file a claim. Settled fast.
Theresa, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
She was very helpful when checking on my claim and answering my questions.
Verona, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Responsiveness of the representatives, timely resolve of the claim and staff professionalism.
Maggie, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Prompt service, quick turnaround on my claim
Thomas, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
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