Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Written by the business, not verified by us.Arch Red Sky Insurance (redskyinsurance.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently appreciate how easy and straightforward it is to complete the online claim forms and quickly upload the necessary documentation. People also warmly mention that the customer service team is exceptionally helpful, courteous, and responds promptly to any questions throughout the process. However, some people mentioned that they experienced unexpected delays or had to make multiple follow-up calls and emails to get updates on their pending claims. A few reviewers were also deeply frustrated when their reimbursement claims were ultimately denied or when additional medical documentation was repeatedly requested by the representatives.
Auto-generated from all reviews of this business. For reference only.It was easy to deal with the representative on the phone, who told me which claim form to file. The process of filing a claim was relatively easy
Arthur, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Maxwell answered all my questions and patiently walked me thru the processes.
Michael, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Pete, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
injured myself about a week before my trip was scheduled and my orthopedist determined that I couldn’t travel. I contacted arch red sky, they sent me the necessary documents for the dr to fill out, I emailed arch the docs and and I received my check in the mail yesterday. The process took about 4 weeks. I’m very happy.
Cheryl, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
They made the process of filing claims very easy. I had to call a few times and each person I spoke to was genuinely kind and compassionate.
Lisa, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Our claims rep Ashlyn was very responsive and followed up on all our questions. Super professional and prompt. And the decision on our claim was fair.
Nancy, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
We had reservations for North Myrtle Beach beginning Sept 28,2025. This was the period when they were experiencing a tropical storm on land and expected Hurricane to hit. We canceled our trip 2 days prior to arrival due to the weather threats. This was a real threat and the governor called for a state of emergency on the costal area of South Carolina! Red Sky Travel Insurance denied the claim for reimbursement. What a scam! I wonder if they had so many claims they decided to deny everyone because it wasn’t a mandatory evacuation! Don’t deal with this company!
Betty, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance did not meet a covered reason under your policy. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409. Regards, The Arch Red Sky Team
I have 2 seoarate
Stacey, Thank you for reaching out to us. At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us. Regards, The Arch Red Sky Team
Prompt service and ability to understand and follow-up with concerns.
Kathy, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
We had a medical emergency and we had to cancel last minute. They refunded our money in a short time. Thank you.
Lorraine, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
The response from Arch Red Sky was quick and we received a full refund promptly. The only hassle was on our end - getting Urgent Care to complete a form (which they lost), but we went to our primary care Dr. who was also in on the treatment and everything went smoothly. Thank you Arch Red Sky!
Christina, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
We were really looking forward to our vacation rental. Due to health issues, we had to cancel our trip. Thankfully we had purchased the travel insurance. Red Sky's claim process on their website told you step by step what you needed to provide for the claim. Their customer service was excellent to work with. The claim was processed, and check was received. I definitely recommend Red Sky Insurance.
Celina, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
The realtor, Village Realty, never gave me the policy number. They gave me the e-mail for RedSky, but it was Allianz who did not have my policy. I called Village Realty and told me they filed a claim. With six days to file a claim, I called RedSky and filed the claim in lieu of what Village Realty stated. Then, after 10 days, RedSky asked for a death certificate when I should have been asked for (if required).
Kevin, Thank you for reaching out to us. Please understand that it typically takes 30 days to review and adjudicate a claim following receipt of all required documentation. In reviewing the communications on your claim, your claim was resolved and all correspondence was answered in a timely fashion, with your claim being approved within a month of receiving your documentation supporting the claim. We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved. Regards, The Arch Red Sky Team
Red Sky Insurance's claims format was easy to understand and to complete. They were quick to come to a decision and to process our claim. I would recommend this company to all travelers.
Hello, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Excellent customer service. I have never dealt with such a friendly, helpful, and timely insurance company. Red Sky certainly took the sting out of having to miss my vacation.
Angie, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I purchased trip insurance for a weekend trip to the beach before my partner started chemo for lung cancer. At the time I made the reservations (and purchased the insurance) he was feeling pretty good) After that he started having some symptoms that caused him a great deal of pain and discomfort which would have made a 5+ hour trip (each way) miserable. We unfortunately had to cancel the trip ($1,775 purchase). I turned in the claim (all supporting documents) and Red Sky denied the claim! They make it their job to look for any loop hole to get out of paying a claim. I'd encourage anyone to really think twice before purchasing insurance from this company, or partnering with them if you have any vacation rentals!
Lori, Thank you for reaching out to us and we are sorry to hear about the circumstances of your claim. Unfortunately, your medical restriction was not unforeseen as the Attending Physician Statement confirmed it was prior to the reservation made and payment of insurance premium. Only unforeseen events are covered under your policy. If you have any other documentation to submit with your appeal, we would be happy to review it. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions, you can contact us at 866-889-7409. Regards, The Arch Red Sky Team
I asked for an explanation of the refund and got no response. We were in the house for 40 hours. It two hours to unpack on Sunday AM and 3 hours to pack Sunday PM.
Henry, Thank you for reaching out to us. At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us. Regards, The Arch Red Sky Team
RedSky is always recommended for trips that carry risk. They are fast and accurate with claims as well. Highly recommend.
Kimberly, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
It was very easy submitting my claim. It was processed fast and I received my check quickly. I have taken out insurance for many years when I travel to the gulf coast and this was the first time I have ever had to make a claim.
Angie, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
I'm so glad I purchased travel insurance through Arch Red Sky Insurance. Although being mandatorily evacuated because of a hurricane isn't fun, Arch Red Sky made claiming my reimbursement painless. Their customer service representative was so kind and helpful and I received my check very quickly.
Michele, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
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