Reverb is where musicians go to buy and sell new, used, vintage and handmade music gear. When Reverb launched in 2013, it was founded on the principle that buying and selling musical instruments should be easy and affordable. Since then we’ve become a thriving community that connects millions of people around the world to the gear and the inspiration needed to make music.From beginner musicians to collectors, mom-and-pop shops to large retailers, and popular manufacturers to boutique builders and luthiers, millions of buyers and sellers use the site and app. You might even run into some of your favorite rock stars on Reverb!
Is Reverb legit?
Reverb (reverb.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the website is wonderfully designed, making it effortless to browse and locate unique musical instruments and equipment from trusted sellers. Buyers frequently mention finding fantastic bargains, accurate item descriptions, and remarkably smooth transactions that make purchasing musical gear both enjoyable and completely reliable.
However, some customers also noted that platform service fees can feel quite steep and burdensome for regular sellers. A few other people also felt frustrated when occasional shipping complications arose or when resolving delivery damage proved particularly challenging with support.
Auto-generated from all reviews of this business. For reference only.
What people say
Richard At yellowpointlodge.coCanada · 8 reviews · Experienced 2026-07-31 ·
★★★★★
Consistently good
I have made several purchases from Reverb and they have all been exactly as advertised. Even though they are a 'third party' site, there are checks, balances and ratings in place that hold the buyers and sellers to a standard. I have sourced gear from several different countries and will continue to look to Reverb first anytime I need anything, especially something out of the ordinary. They run a great resource for musicians.
Matt RayburnUnited States · 1 review · Experienced 2026-08-03 ·
★★★★★
Reverb has ZERO customer service
I am unable to speak or communicate with anyone at Reverb as there are no phone numbers and there help desk is AI chat bots who I have told the same story to 4 times with zero resolution. No tracking, no nothing. Extremely frustrated.
Reply from Reverb2026-08-05
Hi Matt,
Thanks for your review. It looks like our Support Team has responded to your most recent inquiry. If you need any further assistance, please don't hesitate to respond to them directly!
Aaron DeanUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Purchasing communication and the…
Purchasing communication and the experience were exceptional. I trust using Reverb in buying my brand new guitar!
D
David YackaboskieUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
Great
Great - Fast - Smooth Transaction.
D
Daniel PhilipsenMexico · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Lousy Customer Service
Lousy customer service service after sale, complaints are not followed through they state forwarding to management team and than they never respond to let you know what their decision was?
Reply from Reverb2026-08-04
Hi Daniel,
Thank you for your review. We do see that a member of our management team has provided next steps for your order. Please feel free to reply to their outreach if you have any additional questions or concerns.
R
Ralph SymblemeUnited States · 2 reviews · Experienced 2026-08-03 ·
★★★★★
The item arived as described and the…
The item arived as described and the packaging was very good condition, the shipping was fast, this was a good value purchase, appearance is as described.
Cr GonceUnited States · 5 reviews · Experienced 2026-08-03 ·
★★★★★
Trust and Value for all Musicians and Collectors
Always a variety of choices and value for the money. Easy to navigate the website and trusted for both seller and buyer. Always a great experience!
J
Jason EdmonsonUnited States · 5 reviews · Experienced 2026-07-23 ·
★★★★★
My most recent purchase on Reverb was great
My most recent purchase on Reverb was a Fender Telecaster. The seller was very communicative and offered a great price, and free shipping, on a popular guitar. It was shipped quickly and packed very well. Based on Reverb’s policies I know I’ll be taken care of if any issues arise.
C
Chris United States · 5 reviews · Experienced 2026-08-02 ·
★★★★★
World’s biggest and best toy store
Like being a kid and stepping into the world’s biggest and best toy store. Never know what you’ll find at Reverb. Fantastic.
Charles TaylorUnited States · 4 reviews · Experienced 2026-07-28 ·
★★★★★
All my reverb transactions were great
I’ve been lucky enough to find great bargains on Reverb. In addition, I was fortunate to sell a few items at bargain prices to reliable individual purchasers. I’ve had zero problems with any of my Reverb transactions.
Marcelino HerreraUnited States · 1 review · Experienced 2026-07-23 ·
★★★★★
False Shipping Quote
Provided accurate weight and dimensions for UPS label, and a month later UPS made a $250 adjustment, and Reverb forwards me the cost. They did not bother fighting the adjustment charge, knowing UPS would not permit me to fight it since it is Reverb’s shipping account. They no longer have a customer service phone number. Probably because they’ve received too many complaints and didn’t want to deal with them. So now, they only have an online chat using mostly AI and not a live person. 100% would not recommend selling through Reverb.
Reply from Reverb2026-08-06
Hi Marcelino,
Thanks for your review. If you have any questions about the shipping and billing process, please chat in with our Support Team - we're here to help!
Z
Zachary AbreschUnited States · 24 reviews · Experienced 2026-07-19 ·
★★★★★
Reverb is an amazing resource for music…
Reverb is an amazing resource for music gear
J
James WCanada · 2 reviews · Experienced 2026-08-02 ·
★★★★★
Love Reverb
Reverb makes it really easy to find and acquire gear, from both large commercial sellers, or private ones. I've had nothing but good transactions, and always buy with confidence, knowing Reverb will have my back if something goes amiss.
Q
QUILL LANE RECORDS LTD Ireland · 10 reviews · Experienced 2026-07-19 ·
★★★★★
Very safe site to purchase music…
Very safe site to purchase music equipment from. Reverb has you covered.
L
Larry ChaseUnited States · 3 reviews · Experienced 2026-07-25 ·
★★★★★
Always a great experience and have…
Always a great experience and have bought and sold on Reverb many times, I would never do business anywhere else! 🎸🍻😎
You will not know when you're getting the money from your sales
I've been selling on Reverb for years, and i've never had a problem with getting paid before. You would add the tracking number on the site, and the payment would clear in a couple of days.
But they've now changed the system. They have a new system that automatically tracks the parcel with the shipping company, and will not apparently release the payment if the parcel is not tracking beyond providing the tracking number.
This is fine and dandy in theory. But the problem is that the system doesn't work with all shipping companies. And when it does not work, it will not release the payment, it will just show "pending" on the site. I've just had this happen the second time this year. It's currently 8 days since i shipped, and the payment is still "pending".
Reverb has not made an announcement about starting to use the new system, or about the problems it's been causing to sellers (which i'm certain there are many). This makes sense. Many sellers only put their gear on the market when they have the financial necessity. I'm one of those people. If the sellers would know that Reverb can just hold onto their money for a completely random amount of time, many would not use Reverb. They would just stick to the local market places.
The fact is that Reverb either implemented a system that they didn't properly Beta test, or they did test it but thought the bugs are worth the occasional hardships of individual sellers. In any case, this is completely unacceptable. The seller gets told by Reverb that the payment will clear in "up to 2 days" after shipping. It's not the sellers fault if Reverb's system can't track the shipment.
Reverb is aware of the problem, and they're not doing anything about it. Since big companies have ways to make money in interest by holding onto their customers money i guess it does not hurt to keep the system broken. This is not lazy, it's bordering fraudulent.
It goes without saying that the Reverb customer service is completely useless. I sent them a link to the tracking (which shows the parcel is in transit). That was 3 working days ago, and the Reverb site still shows the payment as "pending", despite two different customer service agents telling me that everything has been sorted. I've told them repeatedly that i want both to talk to someone who can tell me how their system can still do this after 4 months (the first sale i had a problem with was in March) and i want to be adequately compensated for the delay. They offered me a 15€ voucher, i told them that it was insulting. The 4 replies i've received from them are copy-paste word-salad.
If this actually clears after the weekend (i'm writing this on Friday) i will get paid almost 2 weeks from when i shipped the item.
If you need to know when you're getting your money, i suggest using a local marketplace instead of Reverb.
Reply from Reverb2026-08-04
Hi Jere,
Thank you for your review. We have passed along your feedback to our product team for further review. If you need any additional support, please do not hesitate to reach out to our Support Team directly.
A
ALLEN United States · 4 reviews · Experienced 2026-07-28 ·
★★★★★
Quick and easy ordering
Simple to search and purchase. Transactions are always quick and easy
Takes far too long for money to reach seller’s account. Last transaction: Buyer paid for item Friday morning, I sent it out Friday afternoon. Buyer received item 230 miles away on Saturday morning. By the following Wednesday night the money had still not dropped in my account and was still showing as “pending”. In the digital age why does it lag so far being Royal Mail? They say they’ve improved this but they haven’t.
Reply from Reverb2026-08-06
Hi Paul,
Thank you for your response. I've passed along your feedback to our product team and can confirm that this should be resolved. If you have any further questions, please do not hesitate to reach out to our Support Team!
Dean SchuldtUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
Other than the high fees
Other than the high fees, great place to do business
ElrondUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
I have used Reverb often for years
I have used Reverb often for years. It's a very useable and trustworthy site. It's one of my favorite websites of all time.
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