Reverb is where musicians go to buy and sell new, used, vintage and handmade music gear. When Reverb launched in 2013, it was founded on the principle that buying and selling musical instruments should be easy and affordable. Since then we’ve become a thriving community that connects millions of people around the world to the gear and the inspiration needed to make music.From beginner musicians to collectors, mom-and-pop shops to large retailers, and popular manufacturers to boutique builders and luthiers, millions of buyers and sellers use the site and app. You might even run into some of your favorite rock stars on Reverb!
Is Reverb legit?
Reverb (reverb.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the website is wonderfully designed, making it effortless to browse and locate unique musical instruments and equipment from trusted sellers. Buyers frequently mention finding fantastic bargains, accurate item descriptions, and remarkably smooth transactions that make purchasing musical gear both enjoyable and completely reliable.
However, some customers also noted that platform service fees can feel quite steep and burdensome for regular sellers. A few other people also felt frustrated when occasional shipping complications arose or when resolving delivery damage proved particularly challenging with support.
Auto-generated from all reviews of this business. For reference only.
I’ve been using the Reverb site quite a few years now and generally find the descriptions of musical equipment to be fair, accurate and easily verified.
This is certainly the case with pedals and the like but unfortunately cannot say the same for guitars which don’t always answer to the descriptions given and being larger, more fragile objects are more difficult to return. There doesn’t seem to be much quality control over these.
Reply from Reverb2026-07-13
Thank you for the honest feedback, Premanand! Glad pedals and smaller gear have been accurate for you over the years. We hear you on guitar listings and quality control, and we've shared that with our team. Thanks for sticking with Reverb.
Horrible and shady company. Buyer protection no longer exists. I purchased an item over 1 month ago and have still not received it. I asked the seller for a refund 3 weeks ago, and they continue to stall saying it's on its way but there is no tracking. Reverb is protecting these dishonest sellers to make a buck. They have made minimal effort to resolve the situation and I have not received a refund.
Reply from Reverb2026-07-10
Hi Christopher, thank you for letting us know. We're sorry to hear you're still waiting on your item and a refund. We'll be following up with our management team to look into this further.
This organization is terrible for customer service
This organization is terrible for sellers. Not only do they take a good portion of your payout for services but they are horrible relative to customer service. I sold a guitar that the customer did not want. Received it back and it was damaged. The 2 week ordeal was torturous to obtain any compensation. Recently, I sold a guitar. I have been waiting for almost two weeks to get paid while the buyer has my guitar. They have provided no explanation whatsoever for the delay. Never again.
Reply from Reverb2026-07-10
Hi Ray, thank you for the feedback. We're sorry to hear about the delay in your payout and the issue with the damaged return. We'll be following up with our management team to look into this further.
It's great this page has made my rig come to life; I got so many thinks to play with and keep making music. Thank's and also the videos about history of gear, smouch a great content to educated people.
Reply from Reverb2026-07-13
Thank you, Elin! Love hearing your rig has come to life through Reverb, and glad you're enjoying the gear history content too. We appreciate you being part of the community.
Impossible to get to talk to a human . I bought a guitar. Could not tune it . Revrb told me to take it to a Luthier. He noted the neck was cracked. Asked for a refund dud to a damaged product. Seller told me I would have to pay 5% restock fee and shipping.I sent it back in packing and box that it came in with Reverb's shipping label. Reverb said I should have noticed neck cracks in photo ( impossible due to wood grain. ) and closed case. Seller messaged me that they were witholding funds due to damaged strap button. This seems impossible because on my end as I never even had the guitar tuned and had not used a guitar strap Reverb AI is problematic in chat. When you get a person it is escalated to a team that has 3-5 days to respond. There is no human available to actually talk to. This has been going on for 2 weeks. I do not feel as though I was dealt with fairly or professionally.
Reply from Reverb2026-07-10
Hi Tamara, thank you for reaching out. We're sorry to hear about the damaged guitar and the trouble getting a refund. We'll be following up with our management team to look into this further.
A very shady company.
As a new user, I found an instrument that I was interested in. When I attempted to send the Seller a message, I was informed I needed to create an account. Okay, that's reasonable.
Then, I had to confirm my email address. Again, not an unreasonable request. After doing so, I sent my message.
Ten minutes later, I received notice that my account was suspended, with no messaging capability, until I put a credit card and phone number on file. I also noticed that they had recaptioned my message as being from "Don's Gear Shop" when no such thing exists - it was just from me, an individual.
So , Red Flags waving, I checked some online reviews and sure enough, they have a host of very negative experiences reported.
The final insult was when I followed the online instructions to delete my account, and received a reply that they would not do so UNTIL I PROVIDE THEM WITH MY CREDIT CARD AND PHONE NUMBERS!!!
Buyer Beware ... this outfit is shady.
Reply from Reverb2026-07-10
Hi John, thank you for the detailed feedback. We're sorry to hear about the trouble with account verification. We'll be following up with our management team to look into this further.
Every purchase has been smooth and priced very competitive. Shipping is usually pretty quick, but there have been some sellers that really didn't care how fast you receive your gear.
Reply from Reverb2026-07-13
Thank you, Tim! Glad your purchases have been smooth and well-priced overall. We hear you on shipping speed varying by seller, and we appreciate you continuing to shop with Reverb.
Superb communication, great insurance in the event that a transaction goes less-than-smoothly. I've had many Reverb transactions over the past 10+ years and I've never (seldom) had a negative experience.
Reply from Reverb2026-07-13
Thank you, Mark! We're grateful for your 10+ years with Reverb and glad the communication and protections have held up well. We appreciate your loyalty.
Reverb has gotten too expensive, Too corporate greedy. On a good day reverb customer service experience sucks , one Star. Selling on Reverb is a losing deal given their ever rising fee rates. Yet, I’m hooked and view daily.
I see it only getting worse, Looking forward to next best musicians market place.
Reply from Reverb2026-07-10
Hi Jim, thank you for the honest feedback on our fees and service. Please let us know if you need any assistance with a particular order, and we can follow up with our team to assist with the next steps.
Reverb not only has the largest selection of musical gear for sale in the world, they also provide excellent protection for their customers. Reverb protects both sellers and purchasers with integrity. It is by far the safest and easiest place to both purchase and sell musical gear. It beats every other option available very handily!
I have used Reverb to purchase a few guitar and I have not had any issues with the seller or the website. I keep going back to find good deals and delivery time is pretty quick.
A great platform for buying n selling gears BUT fees are way too high !!! => 10% every single time you sell something
Reply from Reverb2026-07-10
Hi there, thank you for the honest feedback on our fees and on our customer service. Please let us know if you need any assistance with a particular order, and we can follow up with our team to assist with the next steps.
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