Why choose Rex MD?Rex MD is a digital health clinic that’s modernized men’s healthcare on every level. As a trailblazer in telehealth — a new form of healthcare where doctors treat patients online or by phone rather than in person — Rex MD addresses a sobering reality: most men will avoid or delay seeing a doctor, especially if it’s about personal health issues affecting their confidence and relationships.Fortunately, Rex MD’s unique service model helps eliminate the mental, emotional, and logistical barriers that keep men from taking action. Rex MD has helped thousands of men get quality medical solutions quickly, conveniently, and affordably — all from the comfort and privacy of their own homes.Rex MD’s extensive catalog of prescription medications includes branded and generic ED medications like Viagra®, hair loss medications, Protaren® for pain, trazodone for insomnia, and more. To get prescription medications, patients complete a brief online questionnaire. If it’s medically appropriate, a licensed physician will prescribe the treatment that meets their needs. Men can shop on the Rex MD website for wellness products like performance Wipes, which promote longer-lasting sex, and nutritional supplements that support strength, immunity, and stamina. To protect men’s privacy, all Rex MD orders are shipped in discreet packaging directly to their door.At Rex MD, better health is about more than a single transaction. If guys have questions or concerns,Rex MD’s secure patient portal allows patients to message their doctor anytime — right from their computer or smartphone. Plus, they can request refills, modify treatment plans, and access exclusive lifetime discounts they won’t find anywhere else. It’s personal care without the hassle. With Rex MD, you’re just a few clicks away from a healthier, happier you. Visit RexMD.com to explore a range of products, supplements, and prescription medications – all prescribed by licensed clinicians and delivered discreetly to your door Contact Us(866) 294-3772236 Fifth Avenue, Ste. 400New York, NY 10001The Rex MD GuaranteeRex MD takes great pride in delivering an excellent patient experience. We offer premium, science-backed over-the-counter products and prescription medications that help men live healthier, happier lives. Rex MD provides immediate access to physicians and treatments, and a fast, private delivery process so patients can receive their healthcare solutions as quickly as possible. All telehealth visits are completed by physicians who are licensed, board-certified, and located in the US. Rex MD complies with HIPAA protocol and takes the necessary precautions to keep patients’ personal information private and secure. Our secure patient portal enables patients to message with their doctor anytime and receive any additional follow-up care they may need. All generic prescription formulas are available for up to 90% less than branded medications, and wellness products are priced competitively for optimal accessibility. Rex MD can ship orders to a PO box. Finally, if an order is lost or stolen, Rex MD will do its best to replace it.
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Is Rex MD legit?
Rex MD (rexmd.com) has a 4.8 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional support provided by staff members, noting that representatives are extremely polite, knowledgeable, and genuinely invested in resolving questions. People appreciate the friendly communication and the personalized attention they receive when contacting customer service for assistance.
Conversely, a small portion of people felt frustrated by unexpected charges and difficulties involving unrequested automatic refills or renewals. Some reviewers also noted challenges regarding shipping delays, long waiting periods for prescription deliveries, and complications with order cancellations. A few customers mentioned that managing orders through the platform or website presented occasional hurdles.
Auto-generated from all reviews of this business. For reference only.
Lou Martinez is a huge asset for Rex MD! I was having all sorts of problems getting my new credit card to function. My address was wrong (we moved), my shipping address was wrong, etc. Lou was SO patient, kind & helpful!! She corrected everything & was such a blessing! Also, I had an invoice that showed $201.60 but what was stated in our conversation was substantially higher. I sent her a pic of the invoice I had rec’d & she even fixed that! What can I say?! I haven’t met anyone so helpful & patient in helping me! Thank you, Ms Lou!!!
Reply from Rex MD2026-05-04
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received with your billing and account updates. It's great to know that everything was handled efficiently and effectively. Thank you for your feedback!
Rex MD
The website was a bit clunky customer services reps are fantastic!
The website was a bit clunky. I have had to call your customer service line the last two refills to get billing fixed.
Both times your customer service representatives were absolutely top notch. This last time with Moya. Both times your people knew exactly what to do and fixed it quickly. Very good and very knowledgeable!!!
Reply from Rex MD2026-05-01
We appreciate your feedback. We're glad our team, especially Moya, resolved your billing issues efficiently. We apologize for the website's clunkiness and any inconvenience it caused. We'll work to improve the website experience. Thanks for your patience!
Rex MD
I have not seen the quality of Customer Service that Kim has in many, many years. I was a service rep with the telephone company back in 1980 and they had a six month training class on Customer Service. Kim’s knowledge, attitude and disposition were a pleasure to work with.
Kim is truly an asset to your company.
Reply from Rex MD2026-04-30
We're happy to hear that you had such a positive experience. It's great to know the service provided was a pleasure for you. We appreciate you recognizing the value and knowledge of our team members. Thank you for your feedback!
Rex MD
Tim was excellent answered. All of my questions was very polite very knowledgeable. We got the problem that I was working with taken care of and are even ordered 10 more tablets. Tim did a great job.
Reply from Rex MD2026-04-28
We're happy to hear that the interaction was excellent, and all questions were answered knowledgeably and politely. We appreciate you sharing that the issue was resolved, and we thank you for the additional order.
Rex MD
She was very friendly, listened my concerns and made note of my concerns for the doctor. She was not in a rush, overall extremely happy with her services.
Reply from Rex MD2026-04-28
We're happy to hear that you felt heard and that your concerns were noted. We appreciate you sharing your positive experience with our services!
Rex MD
Rex MD has poor customer service. They are not good about clearly stating what is required of the patient. I requested a refill of my glp1 meds a week before I needed them and they sent me a questionnaire to fill out which I had never had to do before. Then they waited to place the order to the pharmacy. Right now, I have missed 2 doses and they can't tell me when it will ship.
Reply from Rex MD2026-04-28
We regret that the service you received did not meet your expectations, especially regarding the medication refill process. We'll review your experience to improve our communication and prescription handling. Thank you for bringing this to our attention.
Rex MD
I called in for a refill and everything was approved. Even answered all the questions. Submitted payment information then received an email stating I cancelled everything?
Why would I give you my payment information and cancel the order.
The customer service stated it will take 5 to 7 days, however they cancelled the order?
Reply from Rex MD2026-04-29
We appreciate you bringing this to our attention. We're sorry to hear your refill order was canceled after you submitted your payment. We'll investigate what happened and work to prevent this in the future.
Rex MD
Thank you Devonte you're are a excellent representative. I appreciate you answering all my questions and concerns, in addition to the information you needed to provide to me. It was my pleasure talking to you. Have a wonderful week.
Reply from Rex MD2026-04-27
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the support you received and are grateful for your feedback. Have a wonderful week!
Rex MD
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our services. If there's anything else we can assist you with, please let us know.
RexMD
Unfortunately, my prescription did not work as well as I had hoped. I called to cancel and start the process of finding another prescription. DeVonte was stellar, friendly, professional, and helpful. A great experience! I will seek another prescription with this company.
Reply from Rex MD2026-04-28
We appreciate your feedback and are grateful you shared your experience. We're sorry your prescription wasn't effective. We're glad the team member was helpful during the cancellation process. We look forward to assisting you with a new prescription.
Rex MD
Tim was an excellent customer service representative. He was patient and solved my issues.
Reply from Rex MD2026-04-27
We're happy to hear that you had such a positive experience! It's great to know that our team member was patient and resolved your issues. Thanks for your feedback.
Rex MD
DEVONTE was the customer representative I spoke with today. He was extremely helpful and attentive to my situation. He presented several options to consider.
DEVONTE made Rex MD look good today.
Thank you DEVONTE .
Reply from Rex MD2026-04-24
We appreciate you taking the time to share your feedback. We're happy to hear that our customer representative was helpful and attentive to your needs and presented options to consider. Thank you for recognizing our team's efforts!
Rex MD
DEVONTE Was great, made me feel comfortable and got me a great deal with no hassle and no hoops to jump thru
Just answered some easy questions and DONE
Easy
Thank you
DEVONTE
Reply from Rex MD2026-04-23
We're happy to hear that your experience was so positive! It's great to know you felt comfortable and secured a fantastic deal without any complications. Thank you for your feedback!
Rex MD
DeVonte gets 10/10 stars for his customer service. He’s fantastic. Also, When did you change from Life MD to Rex MD?
Reply from Rex MD2026-04-23
We're happy to hear that you had such a fantastic experience! We appreciate your kind words regarding the service you received. Thank you for asking about the change.
Rex MD
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