RugsHQ.com

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Dear Jennifer, once again, we ARE very sorry that your order needed to be canceled. Why would we not want your business, or communicate with you? You are using a very outdated mail client, that is blocking our emails. However, we did reach out to you by phone, and had a very lengthy conversation with you on Facebook as well, explaining the situation. We try very hard to please our customers, and I think our reviews speak for themselves. However, we also believe that the online review model is broken, and very one sided. So, while we are not able to review you as a customer, we can at least post this reply, and include all of the communications that we had with you, proving that we have done everything we could to satisfy you: Dec 16, 2015 12:23:41 PM | Awaiting Customer Response Thank you for ordering from RugsHQ.com! Unfortunately, the rug you purchased has been discontinued by the manufacturer. Since your size selection is no longer available, your card has not been charged and your current order will be canceled. If you would like to place a new order for another item, please use discount code (code hidden) to save additional 10% from your sale price, just for coming back to RugsHQ.com. Dec 28, 2015 11:41:57 PM | Canceled Thank you for ordering from RugsHQ.com! Unfortunately, the rug you purchased has been discontinued by the manufacturer. Since your size selection is no longer available, your card has not been charged and your current order will be canceled. If you would like to place a new order for another item, please use discount code (code hidden) to save additional 10% from your sale price, just for coming back to RugsHQ.com. Dec 28, 2015 11:46:18 PM | Canceled Dear Jennifer, we wanted to send you a personal email, instead of just the system email you may have just received. We are very sorry for the inconvenience, but we actually tried to reach you to notify you that this item is not available from Loloi rugs, and they could not provide a concrete ship date to us. Since we do not charge your credit card until the item is confirmed to be shipped, there was no charge on your card. If you are showing a pending amount on your credit card, it will automatically be removed. Again, if we can offer you another item, please use coupon code (code hidden) to save additional 10% from your sale price, and we are sorry that this did not work out. Dec 29, 2015 11:54:03 AM | Canceled Dear Jennifer, we actually have sent you numerous emails explaining that you were never charged and your order was canceled. Please understand that we use Facebook for Social Media Marketing purposes, and all issues need to be reported via our customer service email, phone, or live chat. Your comment was removed, however, we did reply to you right away to clarify the issue.