Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates.At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Written by the business, not verified by us.Senville (senville.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly efficient cooling performance, remarkably fast shipping times, and the exceptionally helpful support team available whenever assistance is needed. People consistently note that the products are solidly built, operate quietly, and provide dependable temperature control for their homes and commercial buildings. However, some people mentioned encountering frustrating delays when waiting for necessary replacement parts to arrive and occasional difficulties getting prompt replies from customer care. Some reviewers also experienced specific issues with missing components or minor surface damage upon delivery that required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.Excellent help. I love my units
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Purchase was easy, fast shipping and packaged well. Installed in 1 day with the help from a Licensed HVAC friend. Recommend to have a licensed professional perform the installation or at minimum oversee the installation. So far it’s performing as expected and satisfied with the purchase.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Quick delivery, worked great
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
This is the 5th system I've purchased. This one I put in my coffee trailer ( 8.5x21) and it works GREAT. Even on 76 with the fan going it feeels very cool in there. I can't wait to see how it does in the winter!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Product was great as expected and customer service was extremely helpful.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
The promptness of the delivery.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
He took care of problem by replacing whole unit on time.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Very nice unit for the money, install is not intended for beginers, especially with very vague instructions. Very happy with the quiet operation and nice airflow. Free delivery is great. I have only had 2 weeks but will likely buy senville again.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
My 4-ton system arrived, but had concealed damage. Senville was quick to respond with options to remedy the situation. This is the 4th system I have purchased from Senville and they never let me down when there were issues. When the Fed-Ex freight driver delivered the replacement unit, he even exclaimed that on other deliveries he was told about Senville's great customer service!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
The Senville products are extraordinary. I've had three Senville systems in my homes and the present Leto 36,000 b.t.u. cools my entire 4,000 sq. ft. down to 64 degrees in Salt Lake City when it's 112 outside. It's cooling capacity is amazing, and it's also a heat pump for winter heating. And, their agents have been more than generous, very professional and immediate in their assistance. 5 stars for sure and for years I couldn't be more satisfied. P.S. I never write reviews for products I buy. :-)
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Best customer service I've ever dealt with!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
So far everything works great , i installed it myself and the instruction are very clear and detailed. Ill buy more in the future
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
I'm a contractor and had to reach out to tech support a few times recently. I would say it's first rate. In fact, I'm going to start recommending my customers buy from them for this reason. Parts availability is great too.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Delivery was fast and my mini split works great.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
I recently bought a Senville split unit AC and ran into an issue with the remote control not working right. I emailed their support team, and I was lucky enough to have Kian A. handle my case.Kian was absolutely fantastic! She responded quickly, took care of the problem immediately, and already placed an order to ship me a brand-new remote control with an ETA of just 3-4 days. This is hands-down some of the best customer service I have experienced. It gives you total peace of mind buying from a company that completely stands behind their products. Thank you so much, Kian, for the lightning-fast help!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Speedy delivery service, and fair pricing
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Warranty process was excellent every time I've had to do something. I'm an AC contractor. I will be using your units from now on
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
The product was delivered quickly and in excellent condition! My husband was able to install most of the unit himself. My clients and myself LOVE having an air conditioned gym now!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
A beautiful system but the air handler arrived with some minor hidden damage on the top ... the box had been 'banded' to tight to the pallet. No one ever sees the top when this unit is up in the ceiling so of little concern BUT the template for establishing the wall affixment was bent up which is an annoyance.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
201 reviews matching
Senville
FactoryPure
Della
ACityDiscount
Waterdrop
Nordic Pure
TadiBrothers
VEVOR