Shine Bathroom

Great idea too bad they are out of…

Great idea too bad they are out of business

The company filed for bankruptcy...

The company filed for bankruptcy so the product is now worthless

Broken

Unfortunately, I have had 2 shines stop working, both within a few short months of obtaining them. Shine won’t respond to emails.

No response

No response from CS

Nobody responded and I am not able to…

Nobody responded and I am not able to order pods. I would like to be able to either order the pods that I was promised in my subscription or receive the recipe for making my own solution.

Have not heard from you on reordering…

Have not heard from you on reordering pods. I thought you nwould send a reminder

This keeps my bathroom smelling fresher…

This keeps my bathroom smelling fresher longer with a lot less back-breaking scrubbing to get all the hard water and lime scale

Good not great

It does keep my toilet noticeably cleaner but support and the app seem way behind. There are a lot of app features that aren’t available yet that would greatly improve the customer experience. I waited literally over 6 months and it’s disappointing that it seems the product was rushed out without having everything available and sufficient support staff to return emails within a few days time. Good product but unfortunately everything else is holding it back.

I cant believe I got an email to review…

I cant believe I got an email to review this product. But, basically, I was so excited, ordered TWO of the shines AND add ons, tried them, had my own opinions. The devices didnt hold a charge for nearly a month and ultimatley didnt clean my toilets as advertised. I saw no bad reviews until I tried to return the products within the 90 day window. Then I saw tons of customers with the similar complains and I turned to my bank to disput everything since Shine basically shut down and turned ALL OF THEIR CUSTOMER SERVICE RECEIPTS TO "SOLVED" within 2 seconds of you sending anything. DO NOT BUY

Frustrated

I have never received a response from Shine to my repeated requests for assistance on missing orders. I did finally get half of the 1st order I placed back in January 2021. However an order for a set of cords has never been received. I did get notice that 2 orders from Shipmonk were to be delivered by UPS, however only one package arrived. My repeated requests for assistance with the missing package have gone unanswered. I have copies of all my transactions and online chat conversations. Telephone calls to Shine have never been answered, only direction to contact them through website. And for the record I have spent over $1000 on 4 complete units of Shine toilet cleaners, cleaning solution and brackets. I do feel I should have follow up on status of this missing $10 order!

you make bankrup

No true service that is helpful and a lot of cheap talk and crap from the beginning to the end.

No true service that is helpful and from the very beginning of this disastrous purchase of four units, a lot of promises were made, but there was no follow-through at all. What a scam.

Company no longer replies to emails or…

Company no longer replies to emails or from within the app. Can no longer get on their website to order pods. The app itself and devices still work for me; I fill up with a vinegar/water mixture.. that's all the pods were, anyway.

Have not been able to order refills…

Have not been able to order refills have emailed and received no reponse.

Reported a broken spray arm and was…

Reported a broken spray arm and was told a new one would be sent, but I never got a shipping notice and nothing arrived.

They are apparently out of business

They are apparently out of business, we cannot get our cleaning solution paid for annually. :(

Worst customer service I’ve ever experienced.

This review has to do with the toilet paper program. I joined the program and was not satisfied with the quality. I’ve contacted customer service to cancel numerous times by email and their app, since they were not answering their phones for months, due to the holidays per there message when calling them. I’ve never heard back or received any acknowledgment of my inquiries. Furthermore, they quit sending me toilet paper as well. If someone at Shine reads this please get back to me.

Never received order

Never received order, no customer service, company went under and so product is worthless

Out if business..this company is closed

Apparently Ou tof Business

This company has apparently gone out of business and bailed on subscriptions and orders. While some of us recognized the risk just shutting the door and bailing is cowardly and obviously felonious theft. Unscrupulous, deceitful and fraudulent.