CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
It has been great shopping experience with Compasia
The products bought are in good condition and the price paid for the product is also fair
Thanks
Vishal
Reply from CompAsia2026-04-09
Hi Vishal Salvi,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our products.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good service and fast moving. Thats why i recommend compasia to all my friends and to anyone want to buy used device to Compasia
Reply from CompAsia2026-04-09
Hi Vinothan Gowry,
Thank you so much for your 5-star rating! We truly appreciate your support and trust — it means a lot to us. We’re delighted to hear that you are satisfied with our products and service, and we sincerely appreciate your recommendation.
Your kind words motivate us to continue providing the best service possible.
Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
Very fast delivery, items are authentic and good for the price.
Reply from CompAsia2026-04-09
Hi Ian Chua Tonelete,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re delighted to hear that you’re satisfied with the products and delivery service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
I handed over my device on 14 March, and I was informed that payment would be processed within 14 days. The timeline has already passed, but I still have not received the payment or a clear update. I have also tried contacting your team via WhatsApp and email without any response.
How can I know my status of payment and device ?
Order Id: MYSMMY26003054
Reply from CompAsia2026-04-08
Hi Ethan,
Thank you for reaching out and we sincerely apologize for the delay in your payment, as well as for the lack of response via our previous channels. We completely understand how concerning this must be for you.
Upon checking, your device has been successfully received and is currently in the final stages of processing for payment. While this has taken longer than the initially advised timeline, please rest assured that your case is being actively followed up with the relevant team to ensure completion as soon as possible.
We kindly ask for a little more time for us to finalize the necessary steps, and we will provide you with a confirmed update on your payment status shortly. Please be assured that your payment is being prioritized and will be processed accordingly.
Thank you for your continued patience and understanding. We truly appreciate it, and we remain committed to resolving this for you as soon as possible.
Warmest Regards,
CompAsia Support Team
Got a iphone 13 pro max for my son, he love the phone so much and the device are just like a new phone.
Thank you Compasia
Reply from CompAsia2026-04-08
Hi Tay Carina,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
One of the better watches I had purchased, with the staff being honest and helpful.
Reply from CompAsia2026-04-08
Hi RD Rai,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Trusted source of Apple products . We were pleasantly surprised that the products were all In excellent condition as advertised.
Reply from CompAsia2026-04-08
Hi Verghese Alvin,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
All the gadgets i order are ok.i buy three times here.
Reply from CompAsia2026-04-07
Hi Ruth Clerigo,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
It is my 5th time ordering from CompAsia SG. So far all orders meet my expectations. All devices work well. And CS always prompt in replying to my enquiries.
Reply from CompAsia2026-04-03
Hi Pie Apple,
Thank you for your continued support and for trusting us with your purchases! We’re delighted to hear that all your orders have met your expectations and that the devices are working well.
It’s also great to know our customer service team has been able to assist you promptly. Your support truly means a lot to us!
Warmest regards,
CompAsia Support Team
I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the purchase has been frustrating.
It has been quite a while without any status updates or tracking information being provided. I understand that shipping to East Malaysia can take time, but the total lack of updates makes the waiting process much more stressful than it needs to be. I’m still hopeful for a good quality device, but the customer communication definitely needs improvement.
Reply from CompAsia2026-04-03
Hi Fatahul Rizqi,
Thank you for sharing your feedback, providing your order number and we sincerely apologize for the lack of updates, we understand how frustrating this must feel.
We would like to clarify that we previously reached out to you with an alternative replacement option. As this option was declined, we are currently working on sourcing a unit that matches your preferred colour.
As we are a reseller and not the manufacturer, availability depends on incoming stock, and this may require some additional time. Please rest assured that we are actively working on this and will reach out to you again as soon as we have a suitable unit available.
We truly appreciate your patience and understanding, and we remain committed to providing you with a positive outcome.
Warmest regards,
CompAsia Support Team
I am extremely frustrated with my experience with Compasia and will never EVER purchase from them again.
I placed an order on 15 March as a birthday gift for my son on 29 March, deliberately allowing a two-week buffer to account for any possible delays. We are now in April, and the item has still not been delivered.
The support experience has been just as disappointing. Email responses appear to be generic, repetitive, and unhelpful, offering no real resolution. The live chat is equally ineffective, with conversations left open for days without any meaningful response. It is unclear how their support SLAs are being managed, as there is little to no sense of urgency or accountability.
What is most frustrating is the lack of professionalism throughout the entire process. Due to the prolonged delay, an address update became necessary, yet this was mishandled on their end. Despite this being their mistake, I was left to repeatedly chase for updates with no proactive communication, no ownership of the issue, and no clear resolution provided.
What should have been a simple and enjoyable experience, preparing a birthday gift, turned into a stressful and disappointing ordeal. The excitement of the occasion was completely overshadowed by poor service and continuous delays. At this point, the experience has been so frustrating that it has taken away any joy in giving the gift at all.
I would strongly advise others to think twice before ordering, especially if the purchase is time-sensitive.
Support ticket ID: #498107
Reply from CompAsia2026-04-01
Hi Sarah A,
We sincerely apologize for the inconvenience and frustration caused regarding your delivery.
We understand that you had requested a change of address on 24/3, and while this was updated on our end, the parcel was unfortunately shipped to the previous address. We deeply regret this oversight.
At that point, the device had already reached the DHL depot in Miri and was scheduled for delivery to the Miri address by 26/3. Unfortunately, we were unable to process the address change in time as the parcel was already in the Miri hub, and recalling and rerouting it to KL requires additional time.
Please be assured that we are now working very closely with DHL to have the parcel collected and to expedite the delivery to your updated address in Ampang as quickly as possible.
We truly appreciate your patience and understanding as we work to resolve this matter.
Warmest regards,
CompAsia Support Team
penghantaran lambat, Customer service di call no respon chat whatssapp also no respond ! fon sampai sekarang belum kena shipping
Reply from CompAsia2026-03-31
Hi Nurul Atika Azieha,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Happy with the phone and deal I got. Already bought two phone and both are still doing great up to this day. Doesn’t had any problems
Reply from CompAsia2026-03-29
Hi Hakim Roslan,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the devices.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Dear customer, thank you for your kind review!
We're glad to hear that you’re happy with your purchase and found our platform trustworthy. We truly appreciate your support and hope to serve you again in the future
Best regards,
CompAsia Support team
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot to us!
SCAM.
Item was not listed correctly and they even emailed confirmation that the phone was eSim compatible. No support.
Item was in good condition but not as advertised.
Customer support simply apologized and said their products are "first come first served" basis. No return or exchange option offered.
Stay away.
**EDIT: Their response below is trash. They will NOT make this right.
Reply from CompAsia2026-03-19
Hi Kodi Nunya,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
My phone still in good conditions
Like new phone
Really ♥ this CompAsia
Reply from CompAsia2026-03-18
Hi ҽӏӏҽվ ժíɑղɑ,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
trustworthy company to buy a good quality like brand new used phone. Has been using mine heavily for work and so far it works great.
Reply from CompAsia2026-03-16
Hi Aronnyzer,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your purchases and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
the delivery service was great although i need to wait for about a month
the delivery service was great. It just got delayed for about a month just because they apparently didn’t have the model that i want. Originally, i placed an order for 13 mini but they replaced it with 13 basic model. Alhamdulilah, grateful for that. Overall, 5 over 5. Good service and good product.
Reply from CompAsia2026-03-17
Thank you so much for taking the time to share your experience with us.
We truly appreciate your patience and understanding regarding the delay while we worked to secure the right device for your order. We're glad that the replacement with the Apple iPhone 13 mini to the Apple iPhone 13 worked out well for you and that you are happy with the device.
Your kind words about our delivery and service mean a lot to the team. Feedback like yours encourages us to continue improving and providing the best possible experience for our customers.
Thank you again for your support and for the 5/5 rating. We hope you continue to enjoy your device, and we look forward to serving you again in the future.
Best regards,
Compasia Support Team.
Sent a wrong item to me without consulting me first expecting me to “accept” the “free upgrade” when i initially paid for a different item in the first place. Was so hard to deal with the customer service as well. I asked them to arrange a different delivery for me so that I could receive the phone before Raya considering that they made the mistake in the first place so they should take full responsibility but kept delaying the response everytime I asked for updates stating they are waiting for “respective team’s response”. It has been 3 days and there is still no progress to this issue. So frustrating to deal with!
Reply from CompAsia2026-03-17
Hi frin,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how important it is to receive the correct item, especially when the purchase was made with specific expectations and timing in mind.
We would truly like to look into this matter and assist in resolving it as soon as possible. Could you kindly share your order number with us so that we can locate your order and review what happened?
Once we have the details, our team will investigate the situation and work towards providing you with a proper resolution. We appreciate your patience and the opportunity to make this right.
Warmest Regards,
CompAsia Support Team
3cat
Revibe
Happen Bank
Mavis Tire
Cinch Asia
BookStayGo
Casedrops
Reebelo