CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets. Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.Bought an iPhone and were satisfy with the quality
Hi Gan Soon Jon, Thank you for your support and for sharing your feedback. We’re glad to hear that you are satisfied with the quality of your Apple iPhone. Your satisfaction means a lot to us, and we truly appreciate you choosing CompAsia. We hope you continue to enjoy your device, and we look forward to serving you again in the future. Best Regards, CompAsia Support Team
dapat harga bawah dari market and phone legit 100% ori apple part also lucky dapat phone yg still ada warranty under apple hehe
Hi Che Muhammad Zarif, Terima kasih kerana berkongsi pengalaman anda dengan kami. Kami gembira mendengar bahawa anda berjaya mendapatkan harga yang lebih rendah daripada pasaran dan berpuas hati dengan peranti yang diterima. Lebih menggembirakan apabila Apple iPhone tersebut masih mempunyai baki jaminan daripada Apple Inc.. Sokongan dan maklum balas positif anda amat kami hargai. Kami berharap anda terus menikmati penggunaan peranti tersebut dan berharap dapat berkhidmat kepada anda lagi pada masa akan datang. Salam Sejahtera, Pasukan Sokongan Compasia
My initial order was mixed up where I didn't get the colour of my choice of 2 apple watches. I sent them an email after that but it took more than 2 weeks to be able to get a response from the team. Being frustrated, I google reviewed them with an initial 1 star, and there' s when my complain is being noticed and someone reach out to swap back my watches to the colour of my choosing initially. Overall happy with the swap but email customer service could really do a better job at managing this complain.
Hi Jordan Tan, Thank you for sharing your experience with us. We sincerely apologize for the delay in our email response and understand how frustrating that must have been, especially when your order did not initially arrive in the colour you selected. We truly appreciate your patience while our team worked to arrange the swap for your Apple Watch units to the colour of your original choice. We're glad to hear that the exchange was completed and that you are happy with the outcome. Your feedback regarding our email support is very valuable to us. We are continuously working on improving our response times and internal processes to ensure situations like this are handled more efficiently in the future. Thank you again for bringing this to our attention and for giving us the opportunity to make things right. We appreciate your support and hope to serve you better moving forward. Best regards, Compasia Support Team.
The experience was terrible. When I placed the order, it sounded like the item was ready in stock. Only after I kept pushing, they inform me that there was no stock at the HQ. Please, CompAsia, make sure that I can pick up my phone before 18/3. It’s already been almost a week and I still haven’t received the pickup date. There’s no need to offer a free iPad or anything else, I just want my phone on time!! My order ID: OR-310400-RNPM
Hi NOR FATIHAH, We sincerely apologize for the frustration and negative experience you’ve had with us. Thank you for providing your order number, OR-310400-RNPM. Please be assured that we are closely monitoring your case and will continue to keep you updated via email regarding the status of your order. We greatly appreciate your patience and understanding while we work on this matter. Your feedback is important to us, and we remain committed to improving our communication and service to better support our customers. Thank you once again for your patience and understanding. Warm regards, CompAsia Support Team
I bought iphone 14 pro 256gb and the phone is working well. Keep it up compasia
Dear Customer, Thank you so much for your kind rating and words! We truly appreciate your support and are honored to serve you.
Dear Customer, Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
I had a great experience buying an iPhone 13 from CompAsia. The service was seamless and the support is great even now i get message on my whatsapp inquiring how the phone is responding which is great commitment. I will definitely be a return customer for them.
Dear Customer, Thank you for trusting CompAsia. We will be happy to serve you again in the future.
Really good quality MacBook Air that I got from Compasia, at such price, much lower than 1st hand price, yet the quality is just like completely new one, I really have nothing to complain! Would LOVE to try other products from Compasia. How can anybody not buy from them?! I don’t understand how can people not utilize such good opportunities to get good deals 😂
Hi Melissa Lee, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied the device and the promotion! Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Bought numbers of time gadgets here, all function well and reasonable for people want to do instalment payment and all item good quality recommend
Hi Pinky Yap, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied the device! Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Bought an Ipad Gen 8 earlier. Delivery was fast and prompt. The ipad condition is mint and next to new condition. Easily last more than 6 to 8 hours in 1 go. Highly recommended!
Hi sir, Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly delighted to hear that you’re happy with your iPad Gen 8 and that the delivery and device condition met your expectations. Knowing that the device arrived quickly and is performing well for you really means a lot to our team. Your recommendation is greatly appreciated, and we’re very glad we could provide you with a positive experience. If you ever need any assistance in the future, please don’t hesitate to reach out to us. Thank you once again for your support. Best regards, CompAsia Support Team
Hi Zack Joe, We sincerely apologize for the frustration and negative experience you’ve had with us. To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue. We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve. Thank you once again for your patience and understanding. Warm regards, CompAsia Support Team
Thank you for your kind words! We’re glad you’re happy with the service and your phone. We truly appreciate your support!
I my bought S22+ 2 years ago from CompAsia and currently still using it... and just recently i bought the z flip 6 on sale at CompAsia website... both devices are working great. I really recommend CompAsia👍🏻
Hi Oliver Aaron Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your purchases and our service. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Bought an oppo reno 14 5g in the past few months. Hv been a repeates customer for the past few years, nvr encounter any issues with the phones that I,ve purchased before. Thumbs 👍 for the great service.
Hi Ferragamo Santiano, Thank you so much for your 5-star review and for being such a loyal customer over the years! 😊 We are thrilled to hear that your Oppo Reno 14 5G is working great and that you've always had a smooth experience with all the devices you've purchased from us. Your continuous support truly means a world to our team! If you ever need any assistance or have any questions in the future, please don't hesitate to reach out to us via email or WhatsApp. We look forward to serving you again for many more years to come! Warm regards, CompAsia Support Team
Had purchased twice with ComAsia. Both phones looks new and no scratches seen. I had no issues with the phones. Up to now, still using it. No regrets buying it and the price is affordable.
Hi ELL SHA, Thank you so much for your 5-star review! 😊 We are so glad to hear that you've had a great experience with both of your purchases from us. It’s wonderful to know that your devices are still serving you well and that you are happy with the quality and affordability we offer. Your trust and support mean everything to us! If you ever need any help or have questions in the future, please feel free to reach out via email or WhatsApp. We look forward to your third purchase with us! 🚀 Warm regards, CompAsia Support Team
Great service and the team is very efficient. I have bought four devices from them and none has had an issue thus far.
Hi Marclus Mwaniki Waweru, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Very disappointed with CompAsia. I received the wrong color phone and, worse, a defective device. There’s no proper customer service line — only WhatsApp — and responses are extremely slow and unhelpful. Quality control and after-sales support are seriously lacking. Would not recommend. my order id : #CAM81076
Hi Jia Zhen, We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email/WhatsApp regarding your concern. We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward. Thank you once again for your kind patience and understanding. Warm regards, CompAsia Support Team
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the phone stop working after 3 days, but wasnt a big issue since i already had other cables from previous ip.
Hi Nabil Afiq, Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
I trade in my device 3/2 but till now haven't got the payment staff remind payment will be paid 14 days now it's beyond that already. I tried to WS even Email but no one answering my question. How can I know the update of my money no any platform to ask. Order ID:MYCAM26007381
Hi Rabif, We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM26007381. We are pleased to inform you that, following feedback from our respective team, your payment has already been credited to your bank account yesterday. We truly appreciate your patience while we resolved this matter and hope this update meets your satisfaction. Should you feel that your experience has improved, we would be grateful if you could consider updating your rating accordingly. Thank you for bringing this to our attention, and we sincerely apologize again for any inconvenience caused. Warm regards, CompAsia Support Team
Hi Yza Bel, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
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