Good and quality product
Reply from CompAsia2026-02-09
We are truly honoured and grateful for your kind rates. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
About CompAsia
Data updated- Website
- shop.compasia.com
- Category
- Home & Garden
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 336 reviews
- Replies to negative
- 91% (191/210)
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About this business
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets. Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.What people say
Great service
Great service. Phone received just like new
Reply from CompAsia2026-02-05
Thank you so much for your kind feedback! We’re thrilled to hear that your phone arrived in excellent condition and met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Bought 4 iPhones for my daughters and I…
Bought 4 iPhones for my daughters and I have no issue with the phones. Value for money. And flexible payments options too. Will buy more in the future.
Reply from CompAsia2026-02-05
Hi Wawan Toga, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
I’ve bought three devices from them
I’ve bought three devices from them, a macbook pro, an ipad air and an apple watch. Been using them daily and so far no issues at all. It’s great value, i get them at second hand price, they look and perform like new. Would surely recommend buying from them.
Reply from CompAsia2026-02-03
Hi Samuel Lee, Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service. Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp. Regards, CompAsia Support Team
I am extremely angry and disappointed…
I am extremely angry and disappointed with CompAsia. I ordered iPhone 16 128GB Black (Excellent Condition) with Apple Watch SE 2020, and my order has been delayed for more than 2 weeks with NO clear update or proper explanation. I trusted this company, but instead I received stress, frustration, and terrible service. Customer support keeps giving excuses and asking me to wait again and again. This is NOT acceptable. I want my item to be DELIVERED IMMEDIATELY. If there is still no action or fast solution, I will escalate this case to SRS (consumer complaint system) and take further action. CompAsia needs to take responsibility. This is the worst shopping experience I have ever had. Think carefully before buying from this company
Reply from CompAsia2026-02-03
Hi muhamad syafik, We sincerely apologize for the frustration and negative experience you’ve had with us. We understand how upsetting this must have been for you. To assist you as quickly as possible, could you kindly share your order number with us via email or WhatsApp? This will help us look into the matter immediately and work toward resolving your issue. We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve. Thank you once again for your patience and understanding. Warm regards, CompAsia Support Team
Bought a second hand iphone13
Bought a second hand iphone13. So far no issues. Good n fast reliable seller
Reply from CompAsia2026-02-03
Hi Ezad Jais, Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service. Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp. Regards, CompAsia Support Team
Everything was fast and smooth
Everything was fast and smooth. I initially ordered iPhone 15 plus but not even two days after i checked out my order i receive a call to notify that my initial order was out of stock. The person that called me was also very helpful to guide me through on what other options i have. And soon after that i received an email confirming the change of my order with confirmation that I will receive refund. And i received my device i think like 4 or 5 days after my initial order which was much more quicker than i anticipated. And i did also receive my refund money like a week after i got my device All in all for me it was a smooth and effective process, though i would definitely appreciate it if you guys could give more heads up or like updates on my the process. But other than that it's all good! Thank you for your service :)
Reply from CompAsia2026-02-03
Hi Fatimah Zehra, Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service. Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp. Regards, CompAsia Support Team
No payment receive after 1 month
Very bad experience with Compasia. Today 02 February 2026 it has been over a month,I was informed that payment would be made within 14 working days after the device was received. my 2 devices has been handed over and accepted with their referrence given MYCAM25085873 & MYSMMY25023094 but as of today (more than a month), I still have not received any payment. customer service is completely unresponsive. I’ve reached out multiple times through the provided channels but no reply, no update, nothing. customer service officer replied that payment is in process and will expected credit to my account latest by next week which is 25 January 2026 but until now 02 February 2026 I still haven't receive any payment. email checked about the payment status again customer service is completely ignore my email. This is becoming very frustrating. 2 devices references as below 1. CompAsia Order ID: MYSMMY25023094 Samsung Order ID: MY251214-54899519 2. MYCAM25085873
Reply from CompAsia2026-02-03
Hi Cherrie Teo, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and negative experience you’ve had with us. Upon checking, the delay in your payment is due to the devices being handed over at the store, which took longer than usual to be sent back to our HQ for processing. Please be assured that we have escalated and will expedite your payment as quickly as possible. We truly appreciate your patience and understanding while we work to resolve this matter. Rest assured, we are closely monitoring your case and will update you once the payment has been processed. Thank you again for bringing this to our attention. Regards, CompAsia Support Team
I have purchased 3 units already
I have purchased 3 units already and so far no issue at all for all the units. Highly recommended. Thank you CompAsia
Reply from CompAsia2026-02-03
Hi Anthony Ani, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Smooth process and got the phone in two…
Smooth process and got the phone in two days only. But it’s better for them to regularly update on the phone options such as color and size because when I want the white one, then they said they only have blue. After all the phone is functioning well and in a good condition. Affordable price too.
Reply from CompAsia2026-02-02
Hi Shallyna Sham, Thank you for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and we remain committed to improving our communication and overall service. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Fuss free purchases
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Reply from CompAsia2026-01-29
Hi eddy yeo, Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Very disappointed with Compasia
Very disappointed with Compasia. My order has been delayed for over one week, and until now I still have not received it. Customer service has not provided any clear update or solution. This situation is unacceptable. I urge Compasia to resolve this issue immediately and deliver my order or provide a proper resolution. Based on this experience, I cannot recommend this company.
Reply from CompAsia2026-01-29
Hi muhamad syafik, We sincerely apologize for the frustration and negative experience you’ve had with us. We deeply regret overlooking your case. Kindly provide your order number via email or WhatsApp for us to further assist and solving your issue. We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward. Thank you once again for your patience and understanding. Regards, CompAsia Support Team.
I purchased a Macbook and everything is…
I purchased a Macbook and everything is great so far. I'm having a great time with my laptop. Managed to get one at a fraction of the price. Definitely would recommend to friends. This review is based in Singapore.
Reply from CompAsia2026-01-29
Hi Puteri Izzaty, Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our service and products. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
MYCAM26003011 I have drop my phone on…
MYCAM26003011 I have drop my phone on 13/1 till today 28/1 more than 14 day but still yet recieve any payment i have tried to contact via whatsapp and email no any reply customer support worst big company for so many year but no improvement please let me know how??
Reply from CompAsia2026-01-29
Hi Sherman Ng, We sincerely apologize for the delay you experienced with our trade-in process. Thank you for providing your order ID: MYCAM26003011. We will escalate this matter to our respective team for further checking on the payment. We truly value your feedback and will continue to improve our trade-in process. Thank you for your kind understanding and patience. Warm regards, CompAsia Support Team
From Hero to Vilin
I have purchased two or three phones from CompAsia Philippines in the past with good results. I recently talked my wife into purchasing a phone from them. I really regret doing so. Absolutely, totally unacceptable customer service and ridiculous overreach in purchase requirements, including a picture of her holding up her passport and the credit card she used in the purchase!!! Also, customer service has been TOTALLY UNRESPONSIVE to her emails asking for a logical reason for the requirements (probably because their position is impossible to justify), and to requests for shipping updates. They turned what would have been a lifelong customer/advocate into an enemy. Nice job!
Reply from CompAsia2026-01-29
Hi Evans House, We sincerely apologize for the frustration and negative experience you’ve had with us. Kindly provide your order number via email for us to further assist and solving your issue. We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward. Thank you once again for your patience and understanding. Regards, CompAsia Support Team.
The device all good and well functional…
The device all good and well functional for all part. Recommended to purchase
Reply from CompAsia2026-01-29
Hi MUHAMMAD NAZMI, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Great service … Quality products ?
Reply from CompAsia2026-01-29
Hi Miniature Schnauzer, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our service and products. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
I'm happy with the phone and the deal I…
I'm happy with the phone and the deal I got from the company. I wanted a good 2nd smartphone that did the basics.
Reply from CompAsia2026-01-28
Hi Mohamed Ramli Tahar, Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
I was hesitant at first cause the…
I was hesitant at first cause the prices are good to be true one of the best price in the market. Eventually I bought the iPhone 15 for my husband n I'm glad I did cause it looks as good as brand new. Overall was a good experience and the product work really well with 100% battery health! Highly recommended!
Reply from CompAsia2026-01-28
Hi Nutella Tart, Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device. Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp. Regards, CompAsia Support Team
Really Bad from CompAsia
Another week has gone by. Still no payment. This is bad, real bad from Compasia.Tell me how to get the payment as promised within 14 days, drop off 30th Dec 2025, as of now 24th January 2026 no payment? Order ID : MYCMY25023793
Reply from CompAsia2026-01-26
Hi JT Lim, We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCMY25023793. We would like to inform you that we have already forwarded this matter to our respective team, and we will expedite the payment process accordingly. We truly value your feedback and will continue to improve our trade-in process. Thank you for your kind understanding and patience. Warm regards, CompAsia Support Team
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