CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
Very sattisfying when I buy iphone from compasia. The condition like new. Will repeat to buy another device soon.😊😊
Reply from CompAsia2026-02-25
Hi Nurul Aqilah,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Great customer response and on time delivery. What's more, my purchased device got bumped up for free due to model unavailability.
Reply from CompAsia2026-02-25
Hi Ubaidah Syafiq,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Ordered a phonr with my credit card, paid using double authentication, despite of that I received a mail asking for selfie with Id and card... I sent it...
Been 12 days that my order is pending, no one care...
Honestly in 2026, what company still need to ask a selfie and verification when use 3d secure!
Reply from CompAsia2026-02-24
Dear Customer,
We are truly sorry for the inconvenience. Kindly reach us at support and we will assist you accordingly.
Thank you for your patience and support. Your feedback will help us improve in the future.
Hi MUHAMMAD NASRIN,
Thank you so much for your 4-star rating and we truly appreciate your support. It means a lot to us.
If you ever need any assistance, please feel free to reach out to us via email or WhatsApp. Once again, thank you for believing in us and for your continued patience and support.
Warm Regards,
CompAsia Support Team
Trusted seller, excellent service. Package received safely, phone condition looks brand new with 100% battery life.
Reply from CompAsia2026-02-23
Hi there,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
Regards,
CompAsia Support Team
Bought a second hand mobile phone from CompAsia and it was delivered promptly and well packed. Item was as good as new and the courier contacted me when they were dropping off the parcel. Overall, the whole experience was good and legit.
Reply from CompAsia2026-02-24
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Trusted..i've bought more than 5 phone from compasia..all in superb condition..fast shipout..excellent customer service..Recommended👍🏻👍🏻
Reply from CompAsia2026-02-24
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
i bought 4 devices with Compasia and also traded 2 devices before. The last purchased was 25 Nov 2025 and last traded device was 19 Dec 2025. Trusted company and will shop again with them when the right device and right price😃.
Reply from CompAsia2026-02-24
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊
Thank you for your feedback! We’re glad to hear that the phone is working well and that you’re satisfied with your purchase. We truly appreciate your support and hope to serve you again soon! 😊
Easy to purchase, but thats not what im gonna talk, the device eventho its used item, still like brand new, no problem at all.
Reply from CompAsia2026-02-19
Hi Ku Mohd Nabil,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Phone condition was nice 🤩🤩, recommended fo those who looking for a phone with a good price and will repeat again.
Reply from CompAsia2026-02-20
Thank you so much for your kind feedback! 🤩 We’re really happy to hear that you’re satisfied with the phone condition and price. Your recommendation means a lot to us, and we look forward to serving you again soon! ✨
First time buying from CompAsia and I’m impressed. Phone works perfectly, condition is great, and the price is super affordable. Really worth the money!
Reply from CompAsia2026-02-21
Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊
I paid a lot of money for an iphone to compasia and I waited weeks while they said it was being shipped. Now I find out three weeks later that was shipped toan entirely different city that I live in!
The response to me? They will let me know when they get feedback from the courier. All right. I DIDNT PAY THE COURIER I PAID THE COMPANY!
Reply from CompAsia2026-02-19
Hi Darwin Buschman,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
It was easy so purchase it ! And not complicated and received the device fast and on a great condition
Reply from CompAsia2026-02-11
Dear customer,
Thank you so much for the great review! We’re delighted to know that the purchase process was easy and smooth, and that your device arrived quickly in excellent condition. Your support means a lot to us!
Best regards,
Compasia support team
Hi,
im Dendy from sandakan,
So far i already bought maybe 5 or more devices.
Don't have any issues and the device condition is superb.
Fast delivery mostly only take 3 days to sabah❤️
I also recommend one of my friends to bought the Nubia red magic 8s pro to be specific 😅 and this is prior to the referral program 😅 which mean compasia have done a great job and this comment is not ai generated ❤️ Mantap!
Reply from CompAsia2026-02-10
Hi Niichan Sama,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Best bang for your bucks. Got an excellent condition samsung tab s9 for rm 820~ on sale. Condition is almost new too. Definitely will repeat.
Reply from CompAsia2026-02-10
Hi Inamul Hasan InaHa,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
This my 3rd items Apple Watch from my past order for iPhone and iPad..
All received in good condition! Tq
Reply from CompAsia2026-02-10
Hi Arick Teoh,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Avoid at all costs – refund nightmare until I involved the bank
I had one of the worst e-commerce experiences I’ve ever encountered with CompAsia.
I requested a refund before the item was even shipped, which should have been straightforward. Instead, I was met with slow replies, copy-paste responses, and constant resistance, despite the request being well within a reasonable window.
What really raised red flags:
No urgency or ownership from customer support
Repeatedly quoting T&Cs instead of actually helping
Inconsistent information depending on who replied
A promised refund timeline of 1–3 working days after device collection, which was not honoured
Only after I initiated a bank chargeback did their tone suddenly change and they finally started cooperating. That alone says a lot.
The device was returned sealed and untouched, fully documented, yet I still had to chase endlessly and involve my bank just to get my money back. A refund should not require this level of effort.
If you’re buying from CompAsia, be prepared:
If anything goes wrong, expect delays
If you need a refund, expect resistance
If you don’t push hard (or involve your bank), don’t expect results
I strongly recommend buying elsewhere unless you’re willing to risk weeks of stress and follow-ups for something that should have been simple.
Extremely disappointing experience.
Reply from CompAsia2026-02-11
Dear customer,
We sincerely apologize for the inconvenience and frustration you experienced with your order (Case ID: CAS59504). We understand how disappointing this situation has been, and we truly regret that our service did not meet your expectations.
Based on our records, we can confirm that your refund has been successfully processed and received via your bank. However, we fully acknowledge your feedback regarding the delay and overall handling timeline, and we appreciate you taking the time to highlight these concerns.
Your experience has been shared with our relevant teams for internal review and service improvement, particularly in terms of response time, case ownership, communication clarity, and refund processing efficiency. We take your comments seriously and are committed to improving our processes to prevent similar situations in the future.
We sincerely appreciate your patience throughout this process and once again apologize for the stress and inconvenience caused. Should you require any assistance in the future, please do not hesitate to reach out to us. We value your feedback as it helps us improve our service standards.
Thank you for bringing this matter to our attention.
Best regards,
Compasia support team
Really affordable with the price , its like a new phone !!
Reply from CompAsia2026-02-09
We are truly honoured and grateful for your kind rates and words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
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