Skillshare is an online learning community with thousands of classes in design, business, technology and more. The Skillshare community is comprised of over 5 million students and thousands of teachers, from 100+ countries, who come to learn cutting-edge skills, network with peers and discover new opportunities.
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Is Skillshare legit?
Skillshare (skillshare.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Education & Training and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers consistently had a truly great overall experience with this company. Customers frequently praise the incredible wide variety of engaging classes and top-notch, knowledgeable instructors. Learners deeply appreciate the practical, project-based approach, clear resources, and structured organization which helps them build new skills seamlessly at their own comfortable pace.
However, some people mentioned that automatic subscription renewals and navigating the platform to find specific classes can occasionally be quite frustrating and time-consuming. Consumers also noted that free trial cancellations require very careful attention and active tracking to completely avoid unexpected annual charges, hidden reminder emails, and ongoing membership fees.
Auto-generated from all reviews of this business. For reference only.
I was a member for 4 years before cancelling my subscription. I have cancellation proof and have discovered they continued to charge my account the following year. I got a copy paste ai bot reply on my email requesting a refund - they refused. This is an unethical company running a scam operation. Block them from charging you through the bank. I would appreciate if a human responds to correct this error.
Reply from Skillshare2026-07-23
Hi Laura,
Thank you for sharing your concerns. We’re truly sorry to hear about your experience with the trial and renewal process—it’s never our intention to make anyone feel caught off guard or unfairly charged. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
We're sorry to hear about the confusion with the cancellation process. Please know that we are actively working to enhance our systems to prevent such occurrences in the future.
We would like to highlight that we provide various notifications including a renewal reminder, along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437
You may refer to our refund policy in our Help Center here: https://help.skillshare.com/hc/articles/204536798
To ensure that your issue receives the attention it deserves, we kindly ask you to submit a support ticket detailing your concern. This will allow our dedicated support team to investigate the matter thoroughly and provide you with the assistance you need.
I sent a please help email and I had a very prompt response. They gave me the advice I needed. So glad it was real people (I assume it was real people). So very happy with Skillshare customer services.
Reply from Skillshare2026-07-20
Hi Wendy,
Thank you so much for sharing this! We're really glad to hear that you received a quick response and the guidance you needed. It's especially wonderful to know that you felt supported by our Customer Support team and had such a positive experience with the service. We'll be sure to pass along your kind words to the team!
Joined on a free month offer to watch one tutor's tutorials and then have found so many more that have been so helpful, I love it. At the end of the free trial I was offered a great annual price, and they do email in plenty of time about renewal. Also I had a question before renewing and support is really proactive and helpful.
Reply from Skillshare2026-07-20
Hi Gailene,
Thank you for sharing your experience! It's wonderful to hear that you joined Skillshare for one instructor and ended up discovering so many other classes that have been helpful to you. We're also glad that the renewal information and support you received made your experience feel clear and positive. Your kind words about our Support team mean a lot, and we're thrilled to have you as part of the Skillshare community!
Take this as a warning before you hand Skillshare your card. After being a paying member for years, I was auto-charged A$138.94 for another full year I never intended to buy.
I caught it and contacted support within 24 hours — hadn't opened a single class since the renewal — and politely asked for my money back.
The answer? A flat, copy-paste "we don't refund renewals." No flexibility. No goodwill. No acknowledgment of years of loyalty. Just a script and a shrug.
Let that sink in: charged within a day, zero usage, long-time customer — and they'd still rather keep $139 than keep a member.
That tells you exactly how they see you: a renewal date, not a person.
If you sign up, set a reminder to cancel the second you're done, because they are counting on you to forget. I won't be back.
Reply from Skillshare2026-07-19
Hi Adrian,
Thank you for taking the time to share your experience. We're sorry to hear how frustrating this situation was, especially after being a member for several years and contacting our Support team so quickly after the renewal. We understand why an unexpected charge, particularly when the service hadn't been used, would be disappointing. While our memberships renew automatically unless canceled before the renewal date, we appreciate your feedback about the renewal and refund experience. We take your concerns seriously and will share this feedback with the appropriate teams as we continue working to improve the member experience.
Infact I am really impressed, by the entire skillshare team, I never thought I could get a refund, and plus the offer you gave?! It's just 10/10.
Reply from Skillshare2026-07-19
Hi Ogunrinola,
Thank you for your kind words! We're absolutely delighted to hear that our team was able to surprise you with a positive experience. It's wonderful to know that we could help with your refund and that you appreciated the offer as well. Your 10/10 feedback truly means a lot to the entire Skillshare team!
Skillshare is a great place to learn, the selection of courses and excelent instructors make it a very nice place to learn.
Reply from Skillshare2026-07-19
Hi Rafael,
Thank you for your kind words! We're glad to hear that you're enjoying the wide selection of courses and learning from our excellent instructors. It's wonderful to know that Skillshare has been a positive place for you to learn and grow. We truly appreciate your support!
I recently got in some issues related to annual charges being debited from my bank account withoutany notice. It was brought to Customer care notice promptly and i managed to get 100% refund. Offcourse there are strict Customer protection rules in EU that might have helped.
Reply from Skillshare2026-07-16
Hi Yogesh,
Thank you for sharing your experience. We're glad our Customer Support team was able to help resolve the issue and provide a full refund. We understand how concerning an unexpected annual charge can be, and we're pleased we could get this sorted out for you. We appreciate you taking the time to share your feedback and are glad we could help make things right.
if learning is your goal. then skillshare is your destination. i got enormous knowledge with skillshare. whenever i had to refer or learn something my only personal mentor is skillshare
Reply from Skillshare2026-07-16
Hi Shankar,
Thank you so much for your heartfelt feedback! It means a lot to hear that Skillshare has become such a valuable part of your learning journey and a trusted resource whenever you're looking to learn something new. We're truly grateful to be your go-to learning platform and appreciate your continued support!
You shared the following:
Rating: Good, I'm satisfied
Comment (if applicable): Your service is second to none. I am so happy with your customer service as well as your company, which you have fantastic video courses. I have had problems with other companies before when things go wrong, but your company was very professional and well as being understanding 10/10 keep up the good work.
Tony
Reply from Skillshare2026-07-11
Hi Tony,
Thank you for your thoughtful review, Tony! We're delighted to hear that you've had such a positive experience with both our customer support team and the classes on Skillshare.
It means a lot to know that our team was able to support you with professionalism and understanding. Your kind words and encouragement truly mean a great deal to us.
Thank you for being part of the Skillshare community, and happy learning!
A better way to spend time. I had to repurchase. When I have the time to log on it’s an amazing resource with amazing collated creatives. Thank you very much.
Reply from Skillshare2026-07-11
Hi Betty,
Thank you for your thoughtful review! We're so happy you chose to come back to Skillshare and that you're enjoying everything the platform has to offer.
We hope our growing community of creative teachers continues to inspire you every time you log in. Thanks for being part of Skillshare!
Fun being a student and even more fun being a teacher
Reply from Skillshare2026-07-11
Hi Anna,
Thank you for your wonderful feedback! It's fantastic to hear that you've found Skillshare rewarding as both a student and a teacher.
We're grateful to have you as part of our community and wish you continued success in both learning and teaching!
Honeslty, one of the best platforms to get certified. Would definitely do again!
Reply from Skillshare2026-07-10
Hi Viany,
Thank you for the wonderful review! We're honored to be part of your learning journey and are so glad you've had such a positive experience. We hope to continue helping you build new skills and achieve your learning goals!
I have never encountered a customer service so fast and efficient, amazing and competent, please teach all other firms your method, please!
Reply from Skillshare2026-07-09
Hi Ellis,
Thank you for your incredibly kind words! Knowing that our support left such a positive impression means so much to us. We work hard to provide timely and thoughtful assistance, and we're delighted that your experience reflected that. We appreciate you taking the time to share your kind words!
Skillshare has annual prepaid plans which they auto renew without notifying before, also they do not cancel subscription or refund. Basically if you signup you would pay 100s of dollar annually without using the platform ever. There app is designed to not let you remove the credit card info or allow cancellation. Stay away from these blood suckers.
Reply from Skillshare2026-07-09
Hi Rajesh,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating unexpected renewal charges can be. Our memberships are set to renew automatically unless canceled before the renewal date, and we recognize that this can sometimes lead to disappointment.
We would like to highlight that we provide various notifications including a renewal reminder, along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437
We appreciate you sharing your concerns, as feedback like yours helps us continue evaluating and improving the experience for our members.
I love Skillshare! I have learned so much on this platform already. There are so many professional and talented instructors across various fields, especially in art and tech. The project-based approach makes it incredibly easy to apply what you learn right away. It is the perfect place to build new skills at your own pace.
Reply from Skillshare2026-07-09
Hi Susan,
Thank you for your kind words! We're thrilled to hear that you've learned so much through Skillshare and are enjoying the variety of talented instructors across art, tech, and beyond. It's especially rewarding to know that the project-based approach has helped you put your new skills into practice right away. We truly appreciate your support and are grateful to be part of your learning journey!
Although my problem was not solved the support I got was good and to the point. Apparently it is not possible to change your payment mode while your subscription is still active
Reply from Skillshare2026-07-05
Hi Johannes,
Thank you for sharing your experience. We're glad to hear that our support team was able to provide clear and helpful assistance, even though we couldn't resolve the issue the way you had hoped. We understand how frustrating that can be, and we appreciate your understanding. Your feedback is valuable and helps us continue improving both our support and overall member experience.
Dishonest business practices - Management escalation requested for predatory auto-renewal
I am writing this to warn other consumers and to request an immediate billing manager escalation. Yesterday, Skillshare charged my card for a full year's subscription auto-renewal. I have not streamed from, or used Skillshare in over a year.
I contacted customer support immediately to explain the oversight, but I am being stonewalled with automated, rigid policy copy-pastes refusing a refund.
An internal audit of my account data will conclusively prove zero consumer benefit and zero usage for over 365 days. Keeping a large sum of money for an accidental renewal when notified within 24 hours, and for a service that has sat completely dark, is an incredibly predatory business practice.
If a Tier 2 manager or billing supervisor does not contact me to reverse this charge immediately, I will be forwarding my support transcripts and account activity data to my credit card issuer to file a formal chargeback dispute for services not rendered.
Reply from Skillshare2026-07-02
Hi Myles,
Thank you for taking the time to share your concerns. We understand how frustrating it can be to encounter an unexpected renewal charge, especially if you haven't been actively using your membership.
We appreciate you reaching out promptly after the charge. While we understand your request, our support team must follow our refund policy consistently, and we're unable to make exceptions outside of those guidelines.
That said, we never want you to feel unheard. To ensure that your issue receives the attention it deserves, we kindly ask you to submit a support ticket again detailing your concern. This will allow our dedicated support team to investigate the matter thoroughly and provide you with the assistance you need.
Scarlit was prompt and provided amazing customer service. My inquiry was handled efficiently and professionally.
Reply from Skillshare2026-07-02
Hi Cherry,
Thank you for your kind feedback! We’re happy to hear that Scarlit was able to assist you promptly and provide amazing customer service. We’ll be sure to share your kind words with them—they’ll be delighted to know their support made a positive impact.
Absolutely wonderful platform insanely educational easy to follow at a pace you set yourself. Lack of monthly subscription availability is the only thing that it lacks and it honestly kept me from continuing the service sadly so 4 out of 5 but I do miss it for sure.
Reply from Skillshare2026-07-02
Hi Matthew,
Thank you so much for your thoughtful feedback! We're happy to hear you found Skillshare educational, easy to follow, and flexible enough to learn at your own pace. We also appreciate you sharing your thoughts about monthly subscription options.
Currently, we don’t offer a monthly subscription plan on our website, but I’ll be sure to share your feedback with our team for future consideration. Hopefully, this is something we can introduce down the line!
In the meantime, here are a few options for you:
- A monthly subscription is available through our mobile apps on the iOS App Store and Google Play. (When you subscribe through the app, your monthly membership gives you full access to Skillshare across all supported devices. You can learn on your computer, learn in the app, and switch between devices whenever it works best for you.)
- If you're from the US, you can purchase gift cards directly from us. Simply follow the link to make a purchase: Purchase Gift Cards (https://skl.sh/3VZLtGP)
Thank you for being part of the Skillshare community, and we hope to welcome you back in the future.
The website is not working properly; it always redirects me to an error page
Reply from Skillshare2026-07-02
Hi Kenneth,
We’re sorry to hear that you’ve had such a frustrating experience. That’s definitely not what we want for our members.
Technical issues can be incredibly disruptive, and we understand how disappointing that can feel.
Your satisfaction is our priority, and we're ready to address any issues you may have experienced. If you have an existing ticket with us, please reply to our information request with your current ticket number. Rest assured, one of our team members will promptly follow up to provide further assistance.
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