Skillshare

Hi, Thank you for your kind words! We're delighted to hear that you had such a positive experience with our support team. Knowing that you found them professional, friendly, and a pleasure to work with truly means a lot. We'll be sure to share your wonderful feedback with the team—they'll certainly appreciate it. Thank you for being part of the Skillshare community!

Hi Kotel, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning an unexpected charge attempt can be. We never want our members to feel frustrated or caught off guard by their subscription experience. Our trial promotion is a great opportunity to try out a Skillshare membership, but it does automatically transition into a charged subscription at the end of the trial period, unless you've cancelled beforehand. As we're aware that the trial can pass quickly, we're careful to provide subscribers a dated reminder of when their card will be charged at the time they sign up, via their confirmation email. Understanding the issue you've faced is important to us, as it doesn't meet the exceptional experience we aim to offer our members. Please reach out to us at [email protected]; we're here to assist you.

Hi Britt, Thank you for sharing your feedback. We truly value every member and their experience on Skillshare, and we want to make sure we understand your situation fully. For clarity, our system is set to automatically renew at the end of all membership packages unless it's canceled before the renewal date. We apologize for any confusion this may have caused. You may refer to our refund policy in our Help Center here: https://help.skillshare.com/hc/articles/204536798 Our intention is never to mislead or catch users off guard. We would like to highlight that we provide various notifications including a renewal reminder, along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437 We hear your concerns about support as well. While some processes are automated for efficiency, we do have a human support team. If you haven’t already, we encourage you to reach out again through [email protected] with reference to your case so we can take one more look with this context in mind. If you have any further questions or concerns, please just drop us a note at any time!

Hi Sahell, Thank you for your kind words! We’re happy to hear that you’ve had such positive experiences with our team and that their support has felt polite, helpful, and friendly. We truly appreciate your recognition of their effort and care. It means a lot to the whole team to know it’s making a difference. Thanks for being part of the Skillshare community!

Hi Johan, Thank you for taking the time to share your experience. We're sorry to hear about the frustration and financial stress this situation has caused. Supporting our members is something we take seriously, and it’s disheartening to know that we fell short of your expectations, especially given the circumstances you’ve described. We strive to maintain transparency regarding any charges, which is why we make sure that charge details are indicated both on the checkout page and in the confirmation email. We would also like to highlight that we provide various notifications, including a renewal reminder, you can see more here: https://help.skillshare.com/hc/articles/13898861927437 Our detailed membership refund policy is also accessible here: https://help.skillshare.com/hc/articles/204536798 Alternatively, if you already have an open ticket with us, kindly respond to our information request with your current ticket number. Rest assured, a member of our team will be in touch as soon as possible to assist you further.

Hi Mahany, Thank you for your kind feedback! We're glad to hear that the response you received was prompt and helped clarify the issue in a respectful and clear manner. Providing thoughtful and helpful support is important to us, and we truly appreciate you taking the time to share your experience. Thank you for being part of the Skillshare community!

Hi Augustus, Thank you for your feedback and for giving Skillshare a try. We're glad to hear that you enjoyed the access to classes, the features, and the quality of our teachers. We completely understand that timing and budget play a role in these decisions. We truly appreciate your honesty, and we're happy to hear that you hope to return in the future. We'll be here whenever you're ready to continue your learning journey with us!

Hi Quinn, Thank you for sharing your feedback. We're sorry to hear you've had difficulty accessing some of the classes you were interested in. We understand how frustrating it can be to see older classes listed but then find that they're no longer available to view. We appreciate you bringing this to our attention, as clear expectations around class availability are important to the overall experience. Your feedback will be shared with our team as we continue working to improve how class availability is communicated on the platform. Thank you for being part of the Skillshare community.

Hi Martin, Thank you for taking the time to share your experience. We’re sorry to hear about the disruption and the frustration this has caused. We take concerns around billing, account status, and subscription continuity very seriously. What you’ve described does not reflect the standard experience we aim to provide, and I can understand why this situation would feel especially concerning given the conflicting information you received during support interactions. While we can’t review account-specific details here, we do want to make sure your case is properly looked into. If you haven’t already, please continue working with our Support team and share any relevant information so this can be escalated appropriately and fully reviewed. We appreciate you bringing this to our attention, and your feedback will be shared internally as part of our ongoing efforts to improve consistency and clarity in how these situations are handled.

Hi Landon, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Skillshare hasn’t met your expectations. We understand that perceptions of value and content quality can vary, and we appreciate you comparing your experience with other learning platforms. That said, we’re always working to improve both the quality and breadth of our classes, as well as how members experience the platform overall. Your comments are noted and will be shared with our team as we continue working to improve.

Hi Jo-Ann, Thank you for your thoughtful feedback! We’re glad to hear that you’ve enjoyed the short, structured lessons and the way the courses are broken into manageable sessions that let you pause, practice, and build skills at your own pace. It’s especially wonderful to hear that this format helped you create your first amigurumi doll — that’s exactly the kind of learning progress we hope to support. We also appreciate your note about the instructor’s teaching style and pacing; we’ll be sure to pass that along. Thanks for being part of the Skillshare community, and happy creating!

Hi Alisha, We’re really happy to hear you’re loving Skillshare. We appreciate your support and are glad to have you as part of the community!

Hi, Thank you for your feedback! We’re happy to hear you’re enjoying the courses. We appreciate you being part of the Skillshare community and hope you continue finding classes you like!

Hi Dario, Thank you for your kind feedback! We’re glad to hear you’re enjoying the courses and finding it easy to navigate the catalog. It’s great to know the variety and themes are feeling relevant and up to date for you. We truly appreciate you being part of the Skillshare community and hope you continue discovering classes you enjoy!

Hi, We are so glad you are enjoying your experience with us!

Hi Ezeugwu, Thank you for your feedback! We’re glad to hear that overall your experience has been positive and that you’re enjoying the platform. We’re sorry to hear you’ve experienced occasional video glitches. That’s definitely not ideal, and we appreciate you bringing it to our attention. We’ll continue working to improve playback stability so the learning experience stays smooth. Thanks for being part of the Skillshare community!

Hi Christine, Thank you for sharing your experience! We're glad to hear that you discovered Skillshare while looking for mindfulness-based art and that it quickly became something you wanted to continue exploring. It’s wonderful to know that the classes are helping you learn faster and supporting your creative and teaching journey. We’re especially happy to hear that you’re finding value in the variety of courses available. Thank you for being part of the Skillshare community — and we hope you continue finding inspiration in the classes you take!

Hi Dave, Thank you for sharing your feedback with us. We're glad to hear you're enjoying the classes you've explored so far. At the same time, we appreciate your comments about the limited variety of MidJourney-related content. Feedback like this helps us better understand the topics our members would like to see expanded, and we'll be sure to share it with our team. Thank you for being part of the Skillshare community, and we hope you continue discovering classes that inspire and support your creative journey!

Hi Hayley, Thank you for your feedback! We're happy to hear that Skillshare has been an easy way for you to learn new skills. Making learning accessible, enjoyable, and flexible is what we strive for, and we're so glad it's been a positive experience for you. Thanks for being part of the Skillshare community!

Hi Sumit, We're glad you enjoyed your experience. Thank you for your positive feedback.