Skylum | Luminar Neo Skylum is a global imaging technology company that has been around for almost 14 years. Capture your favorite moments and bring them to life with our Luminar Neo product, powered by AI controls. Why Luminar Neo is the best photo editor for you: Easy to use Accessible to everyone thanks to an intuitive and user-friendly interface AI-powered Replace skies, enhance landscapes and portraits, and much more Editing tools Enjoy a wide range of instruments, including layers, masking, and local adjustments Available everywhere Use it on Windows,macOS,or as a plug-in Multiform presets Achieve quick pro-level results and a consistent look across your photos Learn MoreView PlansContact Us
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Is Luminar Neo legit?
Luminar Neo (skylum.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-28.
Excellent software! I love it, but I don’t have enough money to sustain the company
I’ve been a loyal follower of Luminar since its early days and I love that they keep innovating and help me a lot to edit my renders and photos. However not all of us can sustain the revenue the company requires, especially with confusing packages and subscriptions. Fortunately their technical support system is excellent and always solves your questions, but you still pushed to upgrade all the time..
Personally, I would prefer complete ecosystem bundles instead of paying constantly. Unfortunately, in my experience I end up talking more about the money than the product quality, because that’s the focus Skylum itself gives to this software.
As a software experience and solution, Luminar is amazing (I truly enjoy it as architect), but I dislike the way they keep charging in fragmented ways all the time.
Reply from Luminar Neo2026-08-17
Thank you for your honest and detailed feedback.
We appreciate you for being a loyal Luminar user and for sharing both the positives and the areas you’d like to see improved.
They are heading in the right direction towards AI powered photo editing. I like that their AI options come with a high degree of user customization sliders. The option to purchase a perpetual license gave me the confidence to buy Luminar Neo because it lets me decide when to upgrade.
Reply from Luminar Neo2026-08-17
Thank you for sharing your feedback!
We appreciate your trust and support!
I was a little confused how the recent changes in Luminar would affect my subscription. Sent email with questions. Received a clear answer that made it easy for me to decide how to upgrade my program. This is a big deal for me because I often find it is difficult to get a straight-forward answer from many of these software companies. Feel that Luminar does a better job than most in taking care of the customer.
I like Luminar (new name, BTW; it's dropped the Neo) because its design is just a bit different to that of all the other editors, and its tools work well. It is still an evolving product, but any support feedback is listened to, and the response to it is human-based and interesting/informative. Customer service matters, and Skylum does it well
Reply from Luminar Neo2026-08-13
Thank you for your thoughtful feedback!
Customer service truly matters to us, so it’s wonderful to know that our approach has made a positive impression. Thank you for your continued support of Luminar!
I'm still scratching to surface of all the power and options this comprehensive piece of software puts at your fingertips... or rather these pieces of software because you buy the desktop version and a get a parallel app for your phone, a fact that I hugely appreciate and make frequent use of. More importantly, the support folks at Luminar are on top of everything and respond immediately to whatever it has been that I've sought their help about.
First of all it is the continuity i.e. the updates and ALL those goodies attached like tutorials, I love those tutorials...more please. Learn Photography, I use them as refresher, at the same time always learning something new. Unfortunately I live in the tropic, and most of the Creative Library are for the Northern Climate. The program itself is well laid out belter than some other photo editing program. As all my photos are from the tropics, I am still trying to get my own workflow. I love the video tuts as they are by photographers, I already follow. Costumer service is excellent, I had a problem understanding the new layout and hey! Presto! They sent me a tutorial in a presentation. They ARE quick to respond. The community is VERY active.
Reply from Luminar Neo2026-08-12
Thank you so much for sharing such a detailed review!
We’re delighted to hear that you enjoy our tutorials!
We understand your point about the Creative Library and tropical photography, and we appreciate you sharing that perspective.
Thank you for being part of the Luminar community and for your continued support!
I had some technical issues on my PC with the installation of Luminar Neo. After a few times trying to fix this myself, I started a chat with Skylum (Luminar).
The person (Anastasiia) on the Chat was very friendly and helped me with the installation. Within a few minutes everything works as it should be. I am very gratefull for her help and more happy to become an happy user of Luminar Neo.
Great service and friendly people. Thank you Anastasiia
Reply from Luminar Neo2026-08-13
Thank you so much for sharing your experience!
It’s wonderful to hear that you’re now a happy Luminar user. Thank you for choosing us, and we wish you lots of enjoyable editing!
Luminar Neo is a great software to easily edit pictures and achieve great results in no time. Over the years the software has become very powerful. What I’d like to see is a preset to crop pictures to certain formats, especially 3:2. Maybe this will be implemented in the near future, I’d appreciate it. Overall, a great tool!
Reply from Luminar Neo2026-08-12
Thank you for your thoughtful feedback!
We appreciate your suggestion and will ensure your feedback reaches our team.
Thank you for your continued support!
I have really enjoyed using the Luminar Neo for my landscape photography! It has really helped to bring out the features that I envision for the scenes captured in my travels! I especially enjoy the sky replacements for those days that the natural skies were rather 'blah'. I also love the noise reduction tools!
Reply from Luminar Neo2026-08-10
Thank you for choosing Luminar Neo. We wish you many more inspiring travels and creative edits!
I had an issue with updating/re-installing the software and reached out to the support team. They were prompt with their replies and assistance which helped solve the issue easily and quickly. Very much appreciated!
Reply from Luminar Neo2026-08-10
We truly appreciate your trust and kind words. Happy editing!
Really helpfull customer service! Fast, precise and and really kind customer service! I highly recommend! Thank you Skylum for awesome help i received!
Reply from Luminar Neo2026-08-10
Thank you for recommending us and for choosing Luminar!
Been using Luminar products for several years, originally Luminar 4, the AI and now Neo for the past few years - is just in the middle of rebranding it to Luminar (dropping the Neo).
It has grown up a lot in the last three years or so and developed into a powerful and easy to use Photo editor that can cope with simple edits to complicated multi layered. There are lots of AI functions to help out (but you are not compelled to use them),
Their customer service is spot on, they work with you to overcome any issues and generally quick to respond.
+ Lifetime licence option, Ease of use, Raw editor, User interface, AI assistance, Customer service, video and youtube tutorials.
- watermarking/signature, catalogue size restriction,
Reply from Luminar Neo2026-08-10
Thank you for such a thoughtful and detailed review!
We’re delighted to hear that you’ve been with Luminar from Luminar 4 through Luminar AI and Neo.
Thank you for your continued support!
I have been using Luminar from its beginning - if at anytime I need support the team is always there to assist.
An exceptional product with an excellent customer focused support service.
Thank you for being......
Reply from Luminar Neo2026-08-10
Thank you for your long-standing trust and support!
Luminar Neo isn't just for Pros! Great for novices as well!
I recently began, as a true novice, a project that involves printing photos of buildings and landscapes recovered from scanned film negatives. A friend with experience in such things recommended Luminar Neo to me and I am grateful! With a minimum of experience and hands on learning, I am able to improve the quality of these images quite substantially!!! I look forward to improving my skills and Luminar offers tons of tools to help me. Customer support has been terrific as well!!!
Reply from Luminar Neo2026-08-11
Thank you so much for sharing your experience!
We wish you lots of success with your project and many enjoyable hours of exploring Luminar!
**Great experience with Skylum**
I’ve been using Skylum for my photo editing workflow, and overall I’ve had a great experience. The software is easy to use, powerful, and offers a good range of creative tools without making the editing process unnecessarily complicated.
I especially appreciate the Creative Library, which makes it easier to organize and access creative resources in one place. The overall interface is intuitive, and the features are useful for both everyday edits and more creative projects.
Overall, I’m happy with Skylum and would recommend it to photographers and creators looking for a user-friendly editing solution.
Their Customer support is also very Good
The Skylum Team always deliver excellent service and respond in a short time to queries sent or problems encountered. In this instance the latest software notification had not arrived on my account even though I knew it had been released a few days prior. Perhaps due to 'volumes' worldwide. I queried why I couldn't access the new update to download and in no time at all I was notified that it was available. I have downloaded successfully and all is running smoothly.
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