Luminar Neo

simplifies Photo editing and made it easy

This application works 70% of the time

This application works 70% of the time. But then reverts to old images. Not allowing you to edit new ones very frustrating. Forget updates and get the basics right.

robert williamsUnited States · 1 review · Experienced 2026-08-09 · Posted 2026-08-09

Since 2021 my go to photo editing solution with best in class 'real human' product support

I have been a customer of Skylum and a user of their software going back to 2021 with Luminar AI. It has always provided my with great value for money and regular value adds. Take a look at any of my systems I use for photo editing and you will find a Luminar version there. What is as great as the software are the people at Skylum. Whether it is a pre-sales question or technical support They are always there. And when I say 'they' I mean just that. In a growing world of AI only responses which are designed to point you back to a FAQ page you have already checked, Skylum has a path (and an easy one at that) to interact with a real human when an AI Assistant isn't enough. So to summarize everything, Since 2021 Skylum has been providing me with powerful and innovative photo editing and creative tools, at an incredible value, combined with world-class support.

Did not have to wait very long

Did not have to wait very long, the customer service new exactly what I needed. Helped me all the way. Great up and running fast. EKS

More than just a name change!

I’ve been using Skylum/Luminar products since November 2019, probably earlier than that. I’ve seen a lot of changes, some good some not so good.The name change to Luminar is just the tip of the iceberg. Performance is truly outstanding from moving photos to the catalog to an outstanding editing experience. The other nice change for me has been the responsiveness in getting responses from Custmer Service, I inquired about the plans/pricing of Luminar through chat and the issue was resolved very quickly. I also had a problem downloading Presets and Skys. The initial contact was through Chat and because of an issue the inquiry was converted to email and I was informed that i would have a reply within 4 hours. Much to my surprise the reply came in about an hour. It looks like Luminar has become a quality product to replace Lightroom and Photoshop.

Lynne SandersonAustralia · 3 reviews · Experienced 2026-08-08 · Posted 2026-08-08

As a loyal customer of Skylum, I rate them a 5 out of 5

I have been a loyal customer of Skylum since day 1 of their apps and I have over the years asked for help quite a few times. I have never had to wait very long for a reply that almost always fixed my problem then and there, and in the cases where it hasn't, the support team will help me all along the way until the problem is solved, and this is why I've stayed with Skylum all these years

Problem with the programme to booting up

It started last week my Luminar Neo kept crashing it would not load up once opened. I had got the package full life time member one off payment this was such good value, I had been paying yearly subsciption for Lightroom and Photo shop which are very good but the cost was just getting higher and higher so I tried the free trail and I was so pleased with the package its really good to use and since using it Ive won some competition's so when it stopped working i when on the chat help line and it was so easy to sort out. The next day Taras emailed me sent me some instructions what to do which I have to admit I got my son to help me but it got sorted and Im uo and running great service many thanks Stephen Leach

Colin PurtonUnited Kingdom · 35 reviews · Experienced 2026-08-08 · Posted 2026-08-08

Excellent customer service

Easy to obtain customer support, and was good that as the bot couldn't answer my query, a live agent came on and dealt with it effectively. Excellent service

Hello Skylum, Sehr gutes Bearbeitungsprogramm

Hello Skylum. I’ve been using Skylum photo editing software from the very beginning, back when it was still Luminar 4. It has kept getting better. As of the summer update in 2026, it’s simply called Luminar—and it keeps improving all the time. I work as a landscape photographer on the side, and I have no complaints about Luminar. You can do anything with it. It’s fast and easy to use. But just like with any other program: the photographer behind the camera takes the picture; the software just brings out that final bit of potential from the image.

Extremely efficient service

Extremely efficient service, dealt with my problem in a very short time, in an extremely professional manner. They had everything sorted in a matter of minutes. I'm delighted with the results.

Had a question about the new prime…

Had a question about the new prime version of luminar, via Costumer Service.. The response was quick, correct, friendly and I received several ideas etc. I was very impressed.

Had to call support over an issue and…

Had to call support over an issue and the staff sorted out the problem quickly and efficiently.

Gunni GrahnDenmark · 40 reviews · Experienced 2026-08-07 · Posted 2026-08-07

Improved support - top notch

Up until now, the support has been lacking, and this comes from a customer who have used their products since they where Mac only. But now, i must say, they have become top notch on their online support. I bought a wrong upgrade package due to confusing price model(s) and mudled upgrade paths - but the supporter fixed my account so i kept the correct upgrade and fixed a refund for the wrong buy. Thank you for that.

Outstanding support!

First of all, I would like to give recognition to Tetiana, for all of the research and support that she provided in getting me up and running. I was having an extremely hard time getting the AI Assistant to stay visible on my screen. Sometimes it would be there and other times it wouldn't. Tetiana looked into my account and settings and with some instruction would get my software working correctly. It turns out that I was also having a problem with my fiber optic connection and had to have a tech come out to repair it. Once he was finished everything ran perfectly! All in all, I can rest assured that Skylum has outstanding support people available to assist you with your needs.

Flattens the learning curve and barrier…

Flattens the learning curve and barrier to entry. Luminar's interface gets out of the way faster so you can really learn the why behind the tool you are using, and once you understand, you can step into the details with ease. I also had to reach out to customer service, and the process was simple, and my issue was resolved promptly.

Skylum Is the Best

They asked helpful questions and carefully assessed the problem I was having. We tried a couple of different things and found a fix. Excellent customer service! Skylum is the best which is why I've been a customer for years!

Great support!

Had a problem understanding new pricing…

Had a problem understanding new pricing policy, however representative stuck with me and answered all my questions. Program is intuitive and fun to use

As a new to Luminar customer

As a new to Luminar customer, I’ve needed a little hand holding so to speak. On each and every occasion I’ve received nothing but the best in customer support. I worked in the telecom industry for many years and headed up customer service organizations. From my professional view, Skylum customer service is industry leading. From timeliness of response to resolution, Skylum is tops. And I must say I am very impressed with the Luminar editing features and will be a long term customer. Now with the Prime addition, it’s icing on the cake.

Customer service gold standard

So far can’t really judge the software itself but i was struggling with some update and installation issues and i gotta say customer service is really fast and reliable. At first the standard ai chatbot asking what’s the issue and then almost immediately “would you like me to connect you with a human” which is gold nowadays. Issue was resolved smoothly :)