SmartBuyGlasses

Very good service

Ordering was easy and delivery was…

Ordering was easy and delivery was right on time.

Efficient & speedy delivery

Efficient & speedy delivery. Glasses fit’s nicely

Wendy XuSingapore · 1 review · Verified · Experienced 2026-01-25 · Posted 2026-01-26

Great Deal

Fast delivery, authentic glasses of great quality at a good deal!

it was good!

Satisfaction

Authentic & fast delivery Product is good and cheaper than retail. Tks

Seems great

Seems great, pressie for my Wife, she’s happy, arrived quickly. Product seems genuine

by the numbers

by the numbers, smooth processing and delivery. slightly slower for 1 order, likely due to year end holiday season. Second order totally backordered and have to wait, quite a long wait though. Appreciate the information given, perhaps should have asked for a refund for second pair, and order later. Nevertheless all good, will still use their service in the future going forward.

beep boop bop

excellent product

excellent product, prompt delivery

Changing orders without permission

I had been in ongoing contact with your Optician@ team, explaining that I was struggling to find a provider in Singapore willing to conduct an eye test without requiring the purchase of glasses through them, as my existing prescription I'd submitted to SmartBuy was considered out of date under Singapore’s regulatory requirements. I tried multiple locations and kept your team informed throughout. Your Optician team were initially responsive. However, over the last few days I received no replies, despite sending multiple follow-up emails. In my most recent message, I clearly stated that since I could not secure an eye test, we should cancel the order. Instead, today I received an email from your CustomerService@ team informing me that my order had been changed and then shipped, without my consent: the prescription was removed and a frame-only order was dispatched. This change appears to be the result of a breakdown in SmartBuy internal communication. As a consequence, I now have a non-functional product being shipped to me, which I will have to spend time and money returning. I am short-sighted. A frame-only order is of no practical use to me, and it is unrealistic to suggest that lenses can be sourced locally for your frames in Singapore. I am unclear how this decision was considered to be in my interest. I have never experienced a company unilaterally altering an order after being explicitly asked to cancel it, and then presenting that decision as a customer-focused solution. I would like a clear explanation of how this occurred, and confirmation of how you intend to resolve this without further inconvenience or cost to me.

Customer service is great

Customer service is great . Keep it up .

Fast and reliable logistic

The glasses arrival in good condition

Product is genuine and well packed

Good and genuine and well packed.

Customer service is more than…

Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of their way to provide a smooth and pleasant closure to the situation. Very courteous and super fast in responses! Thank you very much!

The product is what I want exactly

Everything good

Purchase was easy & the delivery date…

Purchase was easy & the delivery date given is accurate. Item came with no damage and I’m happy with my purchase.

is definitely a online shop to…

is definitely a online shop to associate with. Great customer service. have made repeating purchase. Trusted shop to visit for all your sun glasses.