Create your very own Cuddle Teddy with Snugzy. Turn yourself, friend or family, into a Custom Pillow they can adore
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Is Snugzy legit?
Snugzy (snugzy.com) has a 4.2 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the fast delivery times and the wonderful quality of the custom photo products. People find the digital ordering process very simple and intuitive, allowing them to create personalized items easily. Many consumers appreciate receiving their unique gifts within a couple of days, bringing joy and laughter to family and friends.
However, some customers also noted issues with missing or incorrect items, such as gift boxes failing to arrive or blurry images. A few people experienced delivery delays and difficulties when trying to resolve problems with customer support responses.
Auto-generated from all reviews of this business. For reference only.
I sent an email immediately after ordering ,requesting to make a change.. but no one replied. There was no other way to contact them so I sent a "message" as well and still no reply. They later stated the item already shipped. Lame. I will never order again from this company.
I asked if it could be dispatched quickly as I needed it in a hurry and I received it two days later.
The quality is fantastic and my friend loved it.
Will definitely be using them again
I would have given a 5 as this is the 4th time I've ordered a snugzy but unfortunately the latest time the quality didn't seem as high as previous. The stuffing is much lighter and they now have a removal cover which works for washing but I previously just stuck the old style in the washing machine. But the person I bought it for liked it but just a noticeable quality change
This is the 4th time we have ordered from this company. We cannot fault them. Delivery is prompt and every order has been of high quality. It's a fabulous gift .
Absolutely brilliant and quick. I ordered 3 for my children whose dog passed away and they love them. They love the feel of them, how big they are and the cuddly squish it is. Ordering was easy as 1 2 3. Delivery was brilliant.
A
Am · 7 reviews · Experienced 2025-12-12 ·
★★★★★
Customer service is appalling.
Very disappointed after making multiple purchases over the years my last order quality was shocking. Customer service did absolutely nothing to help. Extremely disappointing and unfortunately won’t be ordering again.
Pillow was easy to create on the website including the photo upload. Was kept in touch throughout the delivery process and was able to track the parcel. Item was delivered promptly and in good condition. Would happily recommend.
I have to admit I thought this was a bit daft but eventually decided to one.. two actually, one of me and one of doglet. I gave them to my wife as a sort of stocking filler not knowing what the reaction would be... when she opened them with my daughter there as well at first it was What the ...?.. but then everyone just started laughing and saying OMG.. that's brilliant!.. still laughing and smiling two weeks later and me and doglet have claimed our cushions for ourselves!.. Wonderful!