Create your very own Cuddle Teddy with Snugzy. Turn yourself, friend or family, into a Custom Pillow they can adore
Written by the business, not verified by us.Snugzy (snugzy.com) has a 4.2 out of 5 rating on OK.one, based on 188 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-29.
Reviewers had a great experience with this company. Customers frequently praise the fast delivery times and the wonderful quality of the custom photo products. People find the digital ordering process very simple and intuitive, allowing them to create personalized items easily. Many consumers appreciate receiving their unique gifts within a couple of days, bringing joy and laughter to family and friends. However, some customers also noted issues with missing or incorrect items, such as gift boxes failing to arrive or blurry images. A few people experienced delivery delays and difficulties when trying to resolve problems with customer support responses.
Auto-generated from all reviews of this business. For reference only.The cushion I received had a misprinted slogan which was so obvious that one doubts if any quality control takes place. I courteously emailed requesting replacement on two occasions but had no reply. I had to raise a case with PayPal to get a refund.
Absolutely amazing, my partner was over the moon.
I ordered it Thursday morning got it the next day, and it turned out brilliant the wife loves it
Excellent product and service. Would definitely recommend
Good quality, fast delivery and great present idea
Never received gift box that was paid for.
Love the product. Really quick delivery . Easy to use website. Will definitely use again and recommend
Excellent service came on time and the product has brought loads of comfort to me
Happy with it, was expensive for delivery but worth it. My wife loves it
I can’t give zero stars so I had to click one star. I never received my items, when I attempted to contact the company, there is an automated response that if an order is not delivered, the customer needs to contact the delivery company. When you click on the link the delivery company’s website is in another language that cannot be changed. When I attempted to email them again, the email won’t go through as apparently my email contains a virus (never had this occur before). I am usually so vigilant with purchases and cannot express enough how disgusting this company is. My order was very expensive.
Amazing quality and service - really quick delivery and the cushion we received was so lovely - highly recommended - thank you
Love them!! So great! Have bought a for a few occasions, I’m currently back for number 6 and my 4th order
Paid for expedited shipping. It’s now been twice as long as the quoted time for free shipping and my order still hasn’t arrived.
Quick fast service. Product is fabulous and good quality.
I ordered and they delivered to the completely wrong address i have contacted snugzy numerous times to arrange a refund or another product to be sent out and i haven't had anyone contact me like they have agreed so refrain from ordering from this place as they don't have any customer service what so ever i have emailed numerous times and got nothing back
quick service from order to delivery. great gift!
Order a snugzy teddy and on the website it had a guaranteed delivery date. The item came 3 days after the guaranteed delivery date tried to get in touch with customer services through many different platforms and too this date still no reply. Customer services is none existent and when I did get my order the quality was poor
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