Softorino creates the best software and easiest iTunes alternatives for pushing music, videos, books, ringtones & more into iPhone.
Is Softorino legit?
Softorino (softorino.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, App, Product. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the software applications for being intuitive, seamless to use, and extremely helpful when managing digital files and downloading online videos for daily tasks. Many people note that the dedicated support team provides remarkably fast, kind, and effective assistance whenever unexpected technical issues arise during use.
Some reviewers were not happy with activation delays, software bugs, and occasional installation difficulties that significantly hindered their initial setup process. A few consumers also experienced frustrating response delays from customer support when attempting to resolve persistent technical errors or secure refunds.
Auto-generated from all reviews of this business. For reference only.
I am a Project Director for a large International IT Company so well qualified to provide an accurate review. I am pleased to report the support I received from Softorino was very good , helping me to resolve an instalation issue quickly. The service person was personal, accurate and provided additional information that was welcome (but unexpected) in these days of Auto Reply and AI. which is important, a personal touch will always win with customers.
Small issue that my folder/File structure was slightsly different than the response suggested , but I beleieve thats fairly normal. Once correct path was found the suggested actions were spot on.
Reply from Softorino2026-06-08
Hi Stephen! Thanks so much for your thoughtful review! We're thrilled to hear that our support team could help you resolve your installation issue. Your feedback about the personal touch in service is exactly what we strive for. We truly appreciate your kind words! 😊
I always enjoyed dealing with Softorino support team
I always enjoyed dealing with Softorino support team. They are very quick to respond and resolve the issues.
Reply from Softorino2026-06-08
Thanks Andre! We're so glad to hear that you've had such great experiences with our support team. Your loyalty over the years means everything to us! 😀
Went on the internet to hget my old…Kudos to Waltrpro
Went on the internet to hget my old ringtones back on iphone after theyy were removed by an update. Nothing seemed to work until I tried Waltrpro, Also was able to load a few files of mp3s on the phone with no trouble
Reply from Softorino2026-06-08
Thanks James! We're so happy Waltrpro could help you get your ringtones back! Glad you could also load the MP3s without any issues. Enjoy! 😊
I am very satisfied with the customer service. When I had a problem. They responded immediately and always helped to solve it. I would like to thank the entire team from Softorino
Reply from Softorino2026-05-26
Hey Radek! Thanks for your kind words. This means a lot! 🙏🏻
The support team understood the issue and were able to solve the problem through methodical analysis of the issue. They were also patient with a none techie.
Reply from Softorino2026-05-26
Robert, thanks for this. Patience is a non-negotiable on the support side, especially when the issue is tricky. Glad the team got to the bottom of it with you.
I've been a client for many years and everything has been perfect. Their software (the one I use is Waltr 2) really helps me organise my videos on my iPad, and every now and then I change computer and need to move my license, which means I need to email them to ask them for help, and they always respond immediately (the last time this happened was yesterday). Thanks!
Reply from Softorino2026-05-11
Hi Se! Thank you so much for your thoughtful review and for being our loyal customer! 🙌
Chloé, an employee at Softorino, once again helped me get my YouTube Converter working again. I'm very happy with this after-sales service. Margaret Cart
Reply from Softorino2026-05-06
Margaret, this made Chloé's day. She's the reason a lot of our SYC PRO users stick around. Thanks for coming back to leave this — means a lot.
Errors across multiple PCs for WaltrPro. AI based support provided generic assistance that did not help. Support unable to assist prior to subscription expiring and no offer of subscription extension to enable them to help me troubleshoot and actually use the product. Do not recommend, money for nothing.
Edit 2026/05/07
Following the response from Softorino - I emailed their support to get a refund. After some delay, they advised that my subscription is already cancelled (which wasn’t a concern, I cancelled it as their product didn’t work). I was then advised that my refund request was over 30 days and declined as per their policy. This experience is an example of their lack of customer service.
Edit 2026/05/09
I replied back to support advising that I was offered a refund here on Trustpilot. They replied today stating that I will not be getting a refund.
After reiterating to support for the 4th time I was offered a refund on trustpilot, they asked I provide a screenshot. Once I provided it I was given a 50% refund of the total I paid for the non functioning product. Overall - don’t recommend the hassle.
Reply from Softorino2026-05-06
David, this one's on us. Getting generic AI replies when you're paying for software and running out of trial time is exactly the wrong experience, and you're right to call it out.
A few things: our support is run by real people, not a bot — so something went wrong in how your tickets got handled. And we should have paused or extended your subscription while we troubleshot.
We'd like to actually fix this. Email us directly at [email protected], put "Trustpilot - David" in the subject, and we'll make sure you either get WALTR PRO working across your PCs or get a full refund. Whichever you want.
Software wouldn't work on my computer for some reason. But Softorino very supportive and eventually provided a complete refund.
Reply from Softorino2026-05-06
Ken, sorry it didn't work on your machine — frustrating when software just won't cooperate with a specific setup. Glad the refund went smoothly, though. That's how it should work. Thanks for being fair about it in the review.
Softorino’s Volume Concierge 2 app is a great little tool that assures my computer volume is not accidentally set too high at inappropriate times. I have it set to automatically reduce my volume close to bedtime so no one in my house gets awoken by some stray notification.
I am thrilled with their product support team, especially for the quick and personal attention they gave me for such a small app when I ran into a minor license issue. They got their back-end technical staff to quickly identify the root cause and told me exactly how to resolve my issue.
You can trust Softorino to have cool apps that are well supported by personal product support staff.
Reply from Softorino2026-05-06
Brett, thanks for writing this. Volume Concierge 2 is one of our smaller apps and it doesn't get a lot of attention publicly, so it's nice seeing someone actually use it the way it was meant to be used — the bedtime auto-reduce thing is exactly the use case we built it for.
And yeah, small app or not, every license issue gets the same treatment. Appreciate you noticing that!
Software was easy to use and recommended by Apple support. It didn't work on my old ipod nano, customer service was excellent. Responded quickly and refunded promptly.
Reply from Softorino2026-05-06
Thanks for this. Old iPod Nano support is one of those things we keep trying to stretch as far as we can, but some of the older models just won't cooperate anymore — Apple stopped giving us much to work with. Refund was the right call. Glad the team handled it well!
I really like the Softorino apps. In addition, they have excellent customer service. I accidentally renewed my Universal License under a different email address, which resulted in 2 payments. When I contacted Softorino, they refunded the 2nd payment immediately.
Reply from Softorino2026-05-06
T, glad we caught it fast and refunded quickly. Thanks for the kind words!
QuantVue
Quiz Maker
Gosoftware
iSpring Solutions, Inc.
TechSmith Corporation
Convert2
Vivideo
Primetestlab.com