Certified Lab Grown Diamonds & Natural Gemstones, Organic & Custom Designs, One-Of-A-Kind Engagement Rings, Unique Wedding Bands, Eternity Bands, Diamond Earrings, Diamond Necklaces, and Salt & Pepper Diamonds. All Top-Quality Workmanship at 20%-40% Below any other Jeweler, Online or Offline.Experience The Difference. Visit our showroom or buy online. Over 30 years in business.www.theartofjewels.com
Written by the business, not verified by us.
Is The Art Of Jewels legit?
The Art Of Jewels (theartofjewels.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning sparkle, brilliant stones, and top-notch craftsmanship of their custom rings, noting that the final pieces look even better in person. People really appreciate the highly intuitive website, exceptionally helpful design support, and clear order tracking that make the entire journey completely seamless.
However, some customers also noted frustrating shipping delays, unhelpful customer service responses, and unexpected high restocking fees upon making returns. A few reviewers mentioned that certain items arrived missing important design details, suffered from poor quality, or looked completely different than pictured.
Auto-generated from all reviews of this business. For reference only.
Ring came out beautiful, they gave you step by step updates on ring process. Definitely getting my wedding band from them.
Reply from The Art Of Jewels2025-07-11
Thank you so much for your kind words! We're thrilled to hear that you loved your engagement ring and appreciated the step-by-step updates throughout the process. It was an honor to be part of such a special moment in your life. We can't wait to help you design the perfect wedding band when the time comes. Congratulations again, and thank you for choosing The Art of Jewels!
Beautiful Diamond. Great customer service. Would be happy to purchase again from them.
Reply from The Art Of Jewels2025-07-11
Thank you so much for your kind words! We're thrilled to hear that you love your diamond and had a great experience with our customer service team. It means a lot to us that you’d be happy to shop with us again—we look forward to helping you find your next perfect piece!
I had a great experience with The Art of Jewels while purchasing an engagement ring. The ring itself was absolutely beautiful and very well priced compared to other jewelers I looked at. What really stood out was the customer service — Lindsay was incredibly helpful and patient throughout the entire process. She answered all my questions and made sure I felt confident and informed with every step. Highly recommend this place if you’re looking for quality jewelry and top-notch service!
Reply from The Art Of Jewels2025-07-11
Thank you so much for your kind words and for choosing The Art of Jewels for such a special purchase! We're thrilled to hear that you loved the engagement ring and found our pricing competitive. Lindsay will be so happy to know her support made a positive impact on your experience — she truly takes pride in helping each client feel confident and cared for. We’re honored to have been part of this memorable moment, and we hope to see you again for future milestones. Congratulations once again!
I spent several days going through the inventory, comparing specs, & pricing,
until I found the stone that checked all the C’s. Once I settled on the stone, placed the order, received verification, got updates on shipping, & waited for it to arrive, I didn’t encounter any issues. Was pleased with both, my buying experience, & selection. Gorgeous Gem 💎!
Reply from The Art Of Jewels2025-07-11
Thank you so much for your thoughtful review! We're thrilled to hear that your buying experience with us was smooth and satisfying from start to finish. It’s wonderful to know you found the perfect stone that met all the C’s—and that you’re enjoying your gorgeous gem ! We truly appreciate the time you took to explore our collection and are grateful for your trust in The Art of Jewels. If you ever need assistance or are looking for your next piece, we’re always here to help!
I spent a lot of time combing the site for exactly what I was looking for. I didn't want to go through the 'hassle' of customizing...until I found 4/5 rings that each had something special to me. So, I bit the bullet and decided to go through the process. To my surprise, it's so easy! Personally, I combined the 4 rings' elements into one ring in ProCreate on an iPad at 3 different image angles, then submitted them to the team. Within days we had a finalized design that made my dreams come true!! I then picked out a stone which, after a sudden price hike, customer service seamlessly and happily adjusted my purchase price to reflect my original 'offer.' I read other reviews that said the original chosen stone had to be reselected sometimes to maintain quality, but mine was perfect the first time. Just under two weeks later my custom, perfect ring is in my hands! And with a bonus pendant! The quality is astonishing, the speed is remarkable, and gosh...my ring is GORGEOUS!!! I am beyond pleased, and so glad I went ahead with the order despite some doubts. Online ordering expensive items can surely be scary, but The Art of Jewels is safe! I hope you get your perfect ring form them as well as I did! I will be returning in a few months as a customer for my matching band, and anything else after! Thank you!!!
Reply from The Art Of Jewels2025-07-11
Thank you so much for taking the time to share your incredible experience with us! We’re absolutely thrilled to hear how your journey—from discovering the right elements to creating your dream ring—turned out to be everything you hoped for and more.
Your creativity in combining the designs and submitting custom visuals truly inspired our team, and we’re so glad the process felt smooth and rewarding. It means the world to us that our customer service was able to support you through the price adjustment and stone selection—your trust and satisfaction are our top priorities.
We’re overjoyed to hear that the final result exceeded your expectations (and that the bonus pendant was a welcomed surprise!). Your kind words about the quality and craftsmanship reaffirm everything we strive for here at The Art of Jewels.
We can’t wait to welcome you back when it’s time for your matching band—thank you again for placing your trust in us. Enjoy your one-of-a-kind ring, and wear it with joy and pride!
Thank you so much for your kind words! We're thrilled to hear that you love your beautiful pink diamond. At The Art of Jewels, we take great pride in sourcing truly exceptional stones, and it means the world to us that its sparkle brought you joy. We hope you continue to enjoy your piece for many years to come!
Thank you so much for your kind words! We’re thrilled to hear that your diamond was exactly as pictured and that you’re super happy with your purchase. Your satisfaction means everything to us, and we truly appreciate you choosing The Art of Jewels. Enjoy your beautiful piece!
I bought a pair of earring as an anniversary present for my wife. The diamonds were pretty amazing and the earrings arrived very quickly. Overall I’m extremely pleased with my experience and will be shopping here in the future
Reply from The Art Of Jewels2025-06-30
Thank you so much for your wonderful review! We’re thrilled to hear that the diamond earrings made such a special anniversary gift and that you were impressed with their quality and the quick delivery. It’s always our goal to provide beautiful jewelry at a great value, and knowing you’re pleased with your experience means the world to us. We look forward to helping you find more memorable pieces in the future!
I've said it before best product best price and the best service. Thank you AOJ. And they do more than Wedding rings.
Reply from The Art Of Jewels2025-06-30
Thank you so much for your kind words and continued support! We’re truly honored to be your trusted jeweler, and it means the world to us that you appreciate our quality, pricing, and service. We’re also glad you highlighted that we offer so much more than wedding rings — from fine jewelry to unique custom pieces, we love helping our clients celebrate every special moment. We look forward to serving you again soon!
Thank you so much for sharing your feedback! We’re thrilled to hear that you love your ring. It means the world to us to know our craftsmanship brought you joy. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Enjoy your beautiful new piece!
I’ve been waiting for a partial refund on a design change and they’ve sent me several emails confirming that it’s been processed but here I am over a month later still waiting…. The ring is great but I don’t trust their PayPal refund process. I’ve been asked to change my review on multiple emails from them. I will once I receive my refund. As of today, I have yet to receive it from PayPal.
Reply from The Art Of Jewels2025-07-01
Hi Emily,
I hope you’re well. After our conversation yesterday — in which you acknowledged understanding our policy, I was still see your review. After we discussed our exact posted policy, and you had the opportunity to read it on our publicly available page (linked below), I’m concerned your review might leave other customers with a misleading impression:
https://theartofjewels.com/static.php?page=about-us/30-days-return-policy
As you’ll see clearly posted there:
- Refunds are processed within 30 days of receipt. (we have issued a refund)
- Credit card refunds may take a full billing cycle to appear.
- PayPal refunds can take an extra 7–10 business days due to PayPal’s own processes — entirely outside our control. This has nothing to do with us and everything to do with PayPal.
We aim for full transparency to help customers make informed decisions, which is why this information is made public before purchases are made.
Your refund was processed on our end. You are waiting for PayPal and your bank, which we have no control over.
This review does not reflect what actually occurred, and unfortunately gives a misleading view to other shoppers. I hope you will consider adjusting the review to fairly reflect our communication and published policy.
Thank you for taking the time, and for being our customer. We look forward to serving you in the future.
Beautiful ring more than I can expected! I’m happy about what I’ve got!
Reply from The Art Of Jewels2025-07-01
Thank you so much for your wonderful review! We’re thrilled to hear that your ring exceeded your expectations and that you’re happy with your purchase. Your satisfaction means the world to us, and we hope you enjoy your beautiful piece for years to come. If there’s ever anything else we can help you with, please don’t hesitate to reach out.
Diamond was fine, chain was fine. Connecting loop was cheap and was not up to standards. I went to my local jewelry shop and had a transition connector fashioned at a cost of $280.
Reply from The Art Of Jewels2025-07-01
Thank you for sharing your feedback. We’re glad you were satisfied with the diamond and chain. We’re very sorry to hear you had concerns with the connecting loop. Our clasps and connecting components are made to high-quality standards, and we have not had reports of them breaking or failing.
We also did not receive any call or message from you about this issue. If you had reached out, we would have been more than happy to assist or provide a repair at no cost to you. Customer satisfaction is extremely important to us, and we stand behind the quality of our craftsmanship.
If you still have questions or would like to discuss this further, please feel free to contact us directly. We truly appreciate your business and the opportunity to make things right whenever possible.
The rings ordered were as specified and looked fantastic. Very Happy Wife.
Reply from The Art Of Jewels2025-07-01
Thank you so much for your kind words! We’re thrilled to hear that you and your wife are happy with the rings and that they met your expectations. It means the world to us to be part of such special moments. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Enjoy your beautiful pieces!
Thank you so much for taking the time to leave us a review! We’re glad to hear you found your experience with The Art of Jewels easy and efficient. That’s exactly what we aim for. Please don’t hesitate to reach out if there’s ever anything more we can do for you!
Thank you so much for sharing your experience! We’re thrilled to hear that your ring was exactly what you were wanting. It means a lot to us to know you’re happy with your purchase. If there’s ever anything else we can help you with in the future, please don’t hesitate to reach out. Enjoy your beautiful piece!
Thank you so much for sharing your experience! We’re thrilled to hear that the ring was perfect and that you’re happy with your purchase. Your satisfaction means the world to us, and we truly appreciate you choosing The Art of Jewels. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Enjoy your beautiful ring!
Thank you so much for sharing your excitement! We’re thrilled to hear that your ring met and even exceeded your expectations. It means a lot to us to know you love it. Enjoy wearing it, and please don’t hesitate to reach out if there’s ever anything we can assist you with in the future!
The diamond and setting were exactly what the rendering showed. My fiance is extremely happy with the ring we purchased.
Reply from The Art Of Jewels2025-07-01
Thank you so much for your wonderful feedback! We’re thrilled to hear that the diamond and setting matched your expectations and that your fiancée is so happy with her ring. It means a great deal to us to be part of such a special moment in your lives. Please don’t hesitate to reach out if there’s anything we can assist you with in the future. Congratulations on your engagement!
The sales rep was very helpful in finding a ring within my budget. Follow up after the sale was excellent. I really liked being able to track the progress of the ring on the web site
Reply from The Art Of Jewels2025-07-01
Thank you so much for sharing your experience with us! We’re thrilled to hear that our sales representative was able to help you find the perfect ring within your budget and that you appreciated our follow-up service. It’s great to know that the online tracking feature added to your peace of mind. We truly value your feedback and look forward to assisting you again in the future!