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Beauty & Well-being

TheInsoleStore.com

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200 reviews

4.5200 reviews
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About TheInsoleStore.com

Data updated
Website
theinsolestore.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
1 review
Replies to negative
56% (9/16)
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About this business

The largest and best online source for shoe insoles, inserts, arch supports, orthopedic footwear, and more! With customized product recommendations from our product specialists, same-day shipment for orders placed before 2:00pm, and the largest selection of premium brands of shoe insoles and foot health merchandise, TheInsoleStore.com is your one-stop-shop to keep your feet feeling healthy and happy!

Is TheInsoleStore.com legit?

TheInsoleStore.com (theinsolestore.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 56% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.

What people say

Good service

I was contacted directly by an agent who went out of their way to provide me with a coupon code that had come out after my order was placed

Reply from TheInsoleStore.com2021-07-29

Thank you for your feedback, Nicole! We appreciate your business!

I had to call the trouble shooting line…

I had to call the trouble shooting line in order to finish paying for my item I ordered. It had no button to click to finish the order. I finally talked to a fine person named Karla who then handled the transaction. She apologized for the inconvenience and handled the order over the phone. She also said she would contact IT to correct the problem. I have been ordering from this company for many years and this is the first time I have had to go through this process. Also It was making me register as a new customer again. Not a good day.

Reply from TheInsoleStore.com2021-07-30

Thank you for your feedback, David. We're so sorry to hear about the checkout issues, but are happy to hear that Kara took care of your order. We appreciate your business!

metatarsal pads are great!

The metatarsal pads are very helpful to alleviate pain in the ball of my foot. They are nice and thick and provide the cushion that I need.

Reply from TheInsoleStore.com2021-07-30

We appreciate your feedback, Esther! We're so glad to hear that they help. Thank you for your business!

Best source for insoles I have found

Have ordered from insolestore several times and every time the service has been fast, accurate, and efficient. Prices and selection are excellent. Website is easy to use and informative. They provide lots more info on products than other online vendors including az. Plus, the service is much better. Will continue to order from insolestore in future.

Reply from TheInsoleStore.com2021-07-30

Thank you so much for your feedback! We are so happy to hear it. We appreciate your business!

Have purchased insoles from the Insole…

Have purchased insoles from the Insole Store for several years. Detailed information is provided on each insole in stock, it is very easy to find an insole that very closely approximates the insoles I am currently using. Pricing is excellent, service is great, shipping is fast.

Reply from TheInsoleStore.com2021-07-28

That is great to hear! Thank you so much for your feedback! We appreciate your business.

Pedag insoles are perfect

Pedag insoles are perfect, but not so ordering on line. Site was very confusing, however, a very nice real live person answered my call and helped me with the order I wanted.

Reply from TheInsoleStore.com2021-07-28

Thank you for your feedback, Miriam! We're so sorry to hear that you had website issues. We're always happy to help over the phone! We appreciate your business!

Just placed my second order with…

Just placed my second order with TheInsoleStore and instantly received an email confirming my order, then a few hours later received another email that it had already been shipped. First class customer service!

Reply from TheInsoleStore.com2021-07-27

That's great! Thank you for your feedback & your continued business!

I'm always satisfied with my cross…

I'm always satisfied with my cross trainer insoles from the Insole store. My order arrived in a timely manner and just in time for me to wear them to work.

Reply from TheInsoleStore.com2021-07-27

Thank you so much for your feedback, Tiffani! We appreciate your business!

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