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The Monitoring Center

Claimed

103 reviews

4.3103 reviews
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About The Monitoring Center

Data updated
Website
themonitoringcenter.com
Category
Home Services
Location
United States
Status
Unclaimed
Last 12 months
5 reviews
Replies to negative
81% (13/16)
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866 247 4999[email protected]themonitoringcenter.com

About this business

We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are there for you around the clock...so you can sleep tight.Switching is Easy...please take a moment to Calculate your savings...once you have seen your savings...the choice is clear.

Written by the business, not verified by us.

Is The Monitoring Center legit?

The Monitoring Center (themonitoringcenter.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 81% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

S
SANDY HUTCHINSONCanada · 1 review · Verified · Experienced 2024-08-01 ·

The representative was efficient and knowlegeable. He listened to the client's needs and explained each function added.

The representative was polite, thorough in his explanations, knowledgeable and efficient. The cost of a security system is the best price possible. There are many options for the homeowner to choose at what level they wish to add to the system.

Reply from The Monitoring Center2024-08-15

Thank you Sandy!! We appreciate your positive feedback ... welcome on board!!

C
CONRADO ULPINDOUnited States · 1 review · Verified · Experienced 2024-08-08 ·

Annoying Notification and Useless!

Why are you bothering me with an impertinent message? My alarm system was just activated a few weeks ago and the message sent indicated there was something wrong with the system? Very alarming and time consuming! When I called the MC, the lady said, there was nothing wrong! Geez!

Reply from The Monitoring Center2024-08-08

Hi Conrado!! Thank you for bringing this issue to our attention. I am informed that our service team has contacted you and scheduled an appointment to troubleshoot the issue at no charge. We apologize for any inconvenience and thank you for your patience and for allowing us to attend and make it right!!

L
LAURELCanada · 1 review · Verified · Experienced 2024-07-25 ·

Hidden Charges

When the technician showed up, I was charged for more than what I was quoted. Be aware of hidden charges.

Reply from The Monitoring Center2024-08-09

Hi Laurel!! We do apologize for any miscommunication. There were unfortunately repairs required at your residence which our technician presented prior to completing the job. Your system is now repaired and you are up and running. We hope this explanation assists you. Please do feel free to contact me directly should you have any further questions or concerns. Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email [email protected].

P
PETER CLENDINNENGCanada · 1 review · Verified · Experienced 2024-06-26 ·

Is anybody listening? The initial contact and subsequent…

The initial contact and subsequent installation were pleasant and efficient. We were rate them 5 out of 5. Several weeks later, we had an ant infestation in the kitchen glass break. We requested glass bake be replaced, and were quoted +/- $200. We believe that quote was excessive and unreasonable. We did not proceed. We are very disappointed with the follow up response from TMC in weeks of the initial installation. We believe a reasonable resolution Should’ve been the replacement of the gas brake at no charge.

Reply from The Monitoring Center2024-07-23

Thank you Peter! We do apologize for any miss understanding. We did takeover existing equipment which is not warrantied. Our Service Manager will reach out to you in the hope of finding a resolution ... we would like to make it right for you!! Thank you for your patience in addressing this matter.

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