We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are there for you around the clock...so you can sleep tight.Switching is Easy...please take a moment to Calculate your savings...once you have seen your savings...the choice is clear.
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Is The Monitoring Center legit?
The Monitoring Center (themonitoringcenter.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 81% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-12.
Pathetic and this is the last time I dealt with yall.
Utterly horrible and disgusted and I will give you my reasons.
The lady who I spoke to told me take our services and you can do spilt payments like 150cad per month.
1.You know what the guy did when he came to my house yall charged me entire full amount on my credit card.
2.now my cameras are not working
3. Whenever I call yall each and every rep ask me security questions and will put me on hold for 5 mins and than transfer me to another representative.
4. When yall send your technician no offences to anybody on working slow like Joe Biden however he wasn’t aware of wat he was doing, even im going to get old some day but lack of competence was not appreciated I just procrastinated with him entire day.
5. I can’t view my clips or nothing bout my cloud details.
6.Im never in a million yrs recommending yall to anybody.
7. Now I changed my wifi connect and entire system is down and my cameras are not working when I call yall to fix it yall just keep on transferrin and wasting my time.
Thanks for nothing
God bless yall
Have a good one.
Reply from The Monitoring Center2024-11-06
Hi Salman: We do apologize for your frustration. Our Service Manger has reached out to you through SMS as he was unable to leave a voicemail and a no charge service ticket has been created to assist you. Please do be aware that if you change your wifi the cameras on wifi will not be connected automatically and our technician will review this with you on site. Also our accounting team is more than happy to honour the 6 month interest free payments offered, simply contact them at 1-866-247-4999 in order to revert to this payment method. I hope this helps. Thank you for allowing us to make it right!!
We used to have that company and I’m so happy to go back. They are experienced technicians and they checked all my components to see if it’s working good.
Worst customer service - from the MANAGER NAMED MATT!!!
We are going to be out of town and our system is trouble shooting - he wants us to change our smoke detector batteries ! Not only we have very high ceilings and are senior citizens but I have told him that for more than 25 years we never had to change any batteries and maybe something else is trouble shooting - he did not care although we are going away he only wants to book a technician to come in 5 weeks time !!!!!
Rude and arrogant and won’t even listen to me and insists that I should change it myself ( a senior citizen ) -
Won’t even let me talk to some one who is higher than him in management so they can come sooner
Don’t use this company - terrible
Reply from The Monitoring Center2024-10-17
Hi Kat ... This is The Monitoring Center and we have no employee named Matt, you may have lodged your review under the wrong company. Further, we cannot locate you in our database and we have therefore flagged this Review. Please feel free to contact me directly for assistance Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email [email protected]
I was a bit disappointed to find out that we were not able to install alarm sensors on our windows due to age of the windows, therefore waiting a month for installation to find out we could only get 50% of the products that we expected.
Communication upfront of requirements would be helpful to avoid this situation and client dissatisfaction.
Reply from The Monitoring Center2024-10-16
Hi Jessica: We apologize for any inconvenience however there is no way to predict what we will find on site and we will always provide a new quotation if need be prior to commencing any work.
Unfortunately our technician found your window contacts had too much moisture and they need to be replaced. Our Service Manager will be reaching out to assist you better. I hope this helps!
The complete experience right from first call to booking appointment and then the technician Ron, was very helpful and took his time to answer all our questions.
The manager of sales was great and not pressuring at all, and the technician that came out to do the installation was very knowledgeable, polite and professional
Reply from The Monitoring Center2024-10-16
Thank you Bruno!! We look forward to servicing your security needs! Welcome on Board!!
It started with The phone call to start a new alarm system. Courteous people, understanding our needs and setting up the appointment. Everything was smooth. And then the installation was excellent. The technician did a great job explaining how the system works and included all the documents that we needed. Thank You
Excellent friendly professional service when I first phoned to enquire about security monitoring and also from the technician who completed the system setup.
Thanks.
I recently installed monitoring system. I was looking for some features on software. So I accidentally changed the setting, so the monitoring system was activated. It was a little while after alarm sound that I have a call from monitoring system to check what is happening.
They installed the wrong equipment, and then tried to charge me to replace it. I was billed multiple times and overcharged for service. Price lock was promised but they increased the price. They ignore emails for months and refuse to completely fix what they’ve done. Then they harass you by phone to pay them more. They make 10 mistakes, fix 2 of them months later, and try to keep all the extra money they’ve taken! AVOID!
Reply from The Monitoring Center2024-09-30
I am sorry be we cannot locate you in our data base and the description above does not represent our customer service in anyway. If you are our a TMC customer please reach out to me directly so I can assist you, Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email [email protected].
They do provide a great monitoring service BUT here is why they get a one star from me - they took my money, but can't provide a service and refuse to provide a refund.
1) We renewed another annual contract, but I noted to the sales person that we're going to move out of state
2) They processed our annual renewal
3) We moved to another state. I called them to move the service and was told that they don't provide the service there. I asked them to cancel our account and provide the refund for the unused service. They refuse.
Reply from The Monitoring Center2024-09-18
Hi Andy: We do apologize for any inconvenience. We do require 30 days notice prior to renewal as outlined on your signed contract. Any unused balance in your account can remain as a credit or can be gifted to another TMC customer. I do believe our Team has reached out to you and all has been agreed upon. Good luck in your new home and please do reach out if we are one-day servicing your new location!!
One star can not go lower. Cold called me. They left an indecipherable message. I returned their call. I told them I had no idea who they were; rudely, CR said, “If we had called you [If?], we would have left a message.” “Did you listen to the message!” When I responded, I did but could not adequately hear or understand it. Nor do I have a monitoring System. CR rudely replied, “Then ignore it.” Suppose this CR represents this company; good luck to their customers!
Reply from The Monitoring Center2024-08-21
Hi Gerry: I believe you need to post your review under the right company. We are The Monitoring Center and we do NOT ... nor have we ever cold call. We are an inbound only.
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