We are on a mission to democratize access to healthy living. We hope you join us!
Thrive Market (thrivemarket.com) has a 3.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-29.
Reviewers had a great experience with this company. Customers frequently mention that the product selection is extensive, featuring wonderful healthy items and grocery options that are otherwise difficult to locate locally. Additionally, people truly appreciate the remarkably helpful customer service team, noting that representatives quickly resolve any shipping mishaps and always provide pleasant assistance. Some people experienced unexpected subscription charges and automated renewals for memberships. Others also mentioned that certain grocery products, such as specific specialty meats, felt overly expensive and less affordable for regular household shopping budgets.
Auto-generated from all reviews of this business. For reference only.I have been using Thrive Market for years. Their customer service is easy to reach and top notch!
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Thrive Market always has been a good source of good food. Even though it is a bit expensive at times it is very nice to have the sales and free items from time to time! When I had an issues which deliverys they always gave a solution and communicated when it was FED EXS fault they reached out and offered apologies.
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
I wanted to buy something from their site but the whole time I was trying to read product info, I was being bombarded by requests to join a mailing list, and to get a discount. Now I am not sure if I even want to buy from them.
Hi Daniel, thank you for your feedback. We're sorry that the browsing experience felt intrusive while you were trying to learn more about our products. Your feedback have been shared with our web team to help us improve the balance of our site. We hope you'll give us another chance in the future!
This is the worst company I have ever dealt with. It took me almost 4 months to get out of the membership while they kept charging me. STAY AWAY.
Hi Austin, we sincerely apologize for the frustration and the time it took to resolve your membership cancellation. This is not the experience we want for our members. We would like to look into your account history to ensure everything has been handled correctly. Please reach out to us at [email protected] so we can investigate this further and make things right. We appreciate you giving us a try!
I love Thrive!! It makes choosing healthy options SO MUCH easier, as they've already looked into all the concerns I have when buying a new product. Plus there are things I just can't find elsewhere in my area. The products are consistently delicious, affordably priced, and if anything goes wrong it is addressed and made right quickly. The membership fee is well worth the value and convenience offered!! I highly recommend it.
Thank you so much for the glowing review, Rae! We are thrilled to be your go-to for healthy options and that you’re finding value in your membership. It’s wonderful to hear that our team has been able to support you quickly whenever needed. Happy shopping!
I joined Thrive Market's membership at the recommendation of a coworker. I decided I didn't use the service enough to justify the $59 a year membership and searched on their website how to cancel. There is no easy way to cancel the membership so I requested to cancel thru a chat with a virtual assistance on their website. After requesting to cancel, the va offered me two alternative membership prices and one was a partial refund on my current membership which would reduce the price down to $19. I agreed however, when I received the confirmation email, it said the discount would be applied to next year's membership. I feel like I was part of a "bait and switch." I then had to tell the virtual assistance twice more to cancel my membership. I asked for an email copy of the chat so that I could have proof of cancellation. I'm wondering if I will get that.
Hi Beth, thank you for sharing your experience with us. We're sorry to hear about the issues you faced regarding your membership discount and the difficulty in canceling your account. This is not the experience we want for our members. We would like to investigate this further and ensure your account is handled correctly. Please reach out to us at [email protected]. Thank you for giving us a try! We're here to help.
I had an issue with a delivery and it was resolved quickly. Overall the quality of everything that I have received from Thrive has been wonderful. The customer service that I have received for any issues has been great.
Thank you so much for sharing your feedback with us. We truly appreciate your continued membership with Thrive Market. It means the world to us, and we’re here to support you every step of the way.
They have the best prices from what I have compared. I have seen some of the items at Walmart and Target that I have purchased from Thrive and Thrive has been lower enough that it is worth the membership. I do feel they are trying to make a difference in the world as far as being environmentally friendly and caring for their employees. Their customer service is also top notch. I had a shipment that was damaged by FedEx and they issued me a refund immediately when I contacted them and I was able to use the gift card refund within minutes to place my order again.
We truly appreciate your support! It’s great to know that our price comparisons are hitting the mark for you and that our mission toward sustainability resonates with your values. Thank you for being part of the Thrive Market community!
Thrive is amazing! High quality, great prices, delivered to my door! My orders arrive quickly and safely. Customer service is top notch!
Thank you so much for sharing your experience with us! We're thrilled to hear that you're enjoying our high-quality products and that your orders are arriving quickly and safely. Your feedback means the world to us. Thank you for shopping with us!
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
CANCELED. and was difficult to get out of it. You pay $60/yr to pay more for products and get less of it (product). Also, if you don't want products delivered on a reoccurring basis, whether you need them or not and you turn it off, your prices will increase because you don't have reoccurring deliveries. I'm a one person household and if I don't need those items, I must purchase something...so tough luck. I can purchase Organic and other products at Kroger, Walmart or most local specialty markets, pay less for it and get more of it. ie: I don't recall seeing a bag of organic potato chips, containg more than 5oz-8oz, for a higher price than we currently are paying, for more of it. If you don't mind the restrictions and rules they have, this is your place.
Hi Susan, thank you for sharing your feedback with us. We’re truly sorry to hear that the membership didn't provide the value you were looking for. Our goal is to make healthy essentials accessible, but we completely understand your decision to cancel. We also appreciate your specific feedback regarding local pricing; it helps us as we continue to work on providing the best possible rates for our members. If there’s anything else we can do for you, please don’t hesitate to reach out at [email protected]. We're here to help!
This company claims that, they have good services , but once order is placed, they don't even have a tracking details that where your product is . After multiple follow ups , they will inform that , ur place is not serviceble and order will be cancelled automatically. In that case they should not accept the order. The company should concentrate on more on delivering the products to the customer as much they are doing the publicity, because once you deliver the order and again when we place order again then not serviceble. No proper customer service then what is the use . Trusting the product and company we place order. Very much bad experience.
Hi Padmavathi, thank you for sharing your feedback with us. We sincerely apologize for the frustration regarding your order. We are constantly working to improve our logistics and communication, especially regarding serviceability in different regions. We want to look into this further, please reach out to us at [email protected] so we can investigate your specific order and make this right! We're here to help!
Thrive Market really cares for people. They even have programs to help the military, elderly and even people going through a hardship. That really says a lot about their company. Their customer service is awesome and it's very easy to use the automated service when you call in.
Hi Penny, we truly appreciate your feedback! We believe in making healthy living accessible to everyone, and we're thrilled that our mission and our Thrive Gives program resonate with you. Thank you for being a member of Thrive Market!
Aggressive, persistent marketing. Was coerced into some kind of 'membership' and even repeat shipments.
Hi Terri, thank you for sharing your feedback. We are truly sorry to hear that your experience was disappointing, as that is never the experience we want for our members. We want to ensure that your account is handled exactly how you’d like, whether that means adjusting your shipments or reviewing your membership. If you haven’t already, please reach out to us at [email protected] so we can look into this for you. We appreciate you giving us a try!
Quick response to my request and fast shipping. The customer service was excellent and I highly recommend this company.
Hi Marie, thank you for the 5-star review! We're thrilled to hear you had such a positive experience. We appreciate your recommendation, and we can't thank you enough for choosing to shop with us!
After taking my cat to the emergency vet yesterday, reviewing our upcoming autoship order from Thrive was not top of mind. So when Thrive's AI agent said there was nothing it could do, I said "talk to an agent" and the human Thrive representative immediately helped me. My wife and I plan to make a new Thrive order soon and appreciate Thrive's attention to the customer.
Hi Bill, thank you so much for the kind words! We are so glad our team could step in and help while you were dealing with an emergency. We hope your cat is doing better, and we look forward to your next order! Thank you for shopping with us!
I had issues getting it to take my payment...then it said it needed to send a verification code for my account AFTER they got my money. Only they are not sending it to my email. The stupid AI chat box was no help. And I can not dispute the charge on my account until it goes through and I can't contact customer service because I can not get into my account...wtf
Hi Cecelia, we sincerely apologize for the technical issues you've encountered with payment and verification. We understand how frustrating it is when you can't access your account to resolve a charge. If you haven't already, please email us directly at [email protected] from the email associated with your account so we can get this sorted out for you. We're here to help!
Hi SuZ, we are thrilled to hear you had a great experience with our team. We’re always here to help whenever you need us. Thank you for choosing Thrive Market!
Thrive market is not only a great place to buy healthy products but also a place that hires people persons that really make it their job to help customer's that need it.
Hi there! We truly appreciate your kind words. We believe that healthy living should be supported by a team that genuinely cares, so it’s wonderful to hear that our team made a difference in your experience. Thanks for being part of the Thrive Market community!
Hi Jane, thank you for sharing your experience. We pride ourselves on providing the best possible support for our members, and we’re thrilled to hear you had such a great experience with our team. Happy shopping!
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