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Thrive Market (thrivemarket.com) has a 3.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-29.
Reviewers had a great experience with this company. Customers frequently mention that the product selection is extensive, featuring wonderful healthy items and grocery options that are otherwise difficult to locate locally. Additionally, people truly appreciate the remarkably helpful customer service team, noting that representatives quickly resolve any shipping mishaps and always provide pleasant assistance. Some people experienced unexpected subscription charges and automated renewals for memberships. Others also mentioned that certain grocery products, such as specific specialty meats, felt overly expensive and less affordable for regular household shopping budgets.
Auto-generated from all reviews of this business. For reference only.Good products, quality customer service, fair prices
Hi Rice, thank you for being a member! We're so glad to hear that you’re enjoying our products and feel the pricing is fair. It’s our goal to make healthy living affordable and easy, so your feedback means the world to us!
If I could give 0 stats I would. I was intrigued buy what thrive advertised as I have many allergies, some include onion, garlic, gluten, and cauliflower. Although thrive has sort options for common allergies there is no way to sort all the ingredients that I can't have to filter safe food for me. Unfortunately you can not see this, the filters and set up until you enroll. I signed up for a month but within 15 minutes after access I knew this will not work for me. I requested cancelation and was told I would not be charged again but I would not be refunded my $12.80. I find that ridiculous. I did not order anything and my request to cancel and refund was as soon as I saw hiw Thrive works and that its not for me. Very very disappointed at being scammed out of money.
UPDATE: Hi Beata, we sincerely apologize for the inconvenience and the frustration this caused. We were able to locate your account and have successfully processed a full refund for your $12.80 membership fee. You should have received a confirmation email regarding this. We’re sorry our current filter options didn't quite meet your needs, but we’re glad we could get this resolved for you! Original Response: We're truly sorry to hear about your experience, Beata. We aim to make our shopping experience as transparent as possible, especially for those managing specific dietary needs and allergies. We would like to look into your account and the cancellation request to see how we can make this right. Could you please provide the email address associated with your Thrive Market account? Once we have that, we can investigate the refund status for you further. You can also reach out to us at [email protected], and our team would be happy to assist!
Had a billing issue (mistake on my part) Addressed and resolved same day 🙂
Hi Stacy, thank you so much for the 5-star review! We're so glad we could get that billing mistake sorted out for you on the same day. We’re always here to help whenever you need us. Thank you for choosing Thrive Market!
Thrive offers, high-quality, clean and healthy food options. The shipping is quick and reliable. The pricing is competitive to almost anywhere else we’ve looked. And the customer service is top-notch!
Hi Jaron, we love hearing that! It's great to know you're enjoying our selection of clean, healthy foods and that our shipping and pricing are hitting the mark for you. Thank you for choosing to shop with Thrive Market!
I had an issue with a FedEx delivery (they are unreliable in my area for on-time deliveries). My frozen box was all thawed out. Thrive Market listened to my concerns, and replaced the thawed out products when I showed them the tracking information where FedEx delayed the delivery themselves. They handled the issue professionally and promptly. The whole Customer Service process, from chat to emails, was a cut above many other companies I've dealt with.
Hi Tim, thank you so much for the kind words! We’re thrilled to hear that our team was able to step in and make things right after the delivery delay. We know how important it is to get those frozen goods to you in perfect condition, and we’re happy we could provide a great experience. Thank you for giving us a try!
Made a $$ error when signing up for their subscription…. Customer rep was very helpful & the issue was taken care of quickly! Thrive Market is a great place to find healthy foods & unusual ‘essentials’ that cannot be found in other stores.
Hi Pam, thank you for sharing your experience! We’re so glad our Member Services Specialist could resolve the signup issue for you quickly. It’s great to hear you’re enjoying our selection of healthy foods and unique essentials. We’re happy to have you as part of the Thrive Market community!
I have used Thrive Market before and am happy to have rediscovered it. My only problem is when ordering AI jumps in with suggestions and it is easy to lose the thread of what you were trying to order, but this is a problem with a lot of companies right now. Thrive Market has way better customer service than other similar companies, and it is easy and speedy to interact with a human being.
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
I bought one item & did not sign up for scheduled subscription shipments. Thankfully I received email warning me of next shipment. I called & customer service cancelled subscription. It was a waste of time making that 1 call & I shouldn't have had to do. Automatically signing people up is wrong.
Hi Sherri, we’re sorry to hear you’ve been having trouble with the recurring shipment feature. We understand how frustrating that can feel. If you’d like to pause your shipments for now, you can turn the feature off at any time by visiting the Recurring Shipment tab. Recurring shipments are completely optional and can be adjusted whenever it works best for you. If you’d like, we’re also happy to take a closer look and help sort things out. You can reach us anytime at [email protected]. Thank you for giving us a try. We’re here to support you.
I've been a Thrive member for over 10 years. I appreciate being able to purchase items that I either can't get at my local market or that I can get for less at Thrive. They are great when there's a problem with something that shipped (melted chocolate, broken jar, etc). The one issue I have with them is on there "hurry and order now for a free gift!" text messages, because though they tell me the item is in my cart it often isn't included in my shipment - I recommend you opt out of these notices, and take advantage of the great things Thrive offers aside from the bogus text notices.
Hi Denise, thank you for being a loyal member for over 10 years! We’re glad we can help you find those hard-to-get items at great prices. We apologize for the frustration with the "free gift" texts. We’ve noted your feedback regarding the cart integration issues to help us improve. We appreciate your support and your feedback. If you have any concerns about past free gifts, please reach out to us at [email protected], and we will look into this for you!
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Thrive market has a great selection of products, definitely overpriced compared to a Costco or bjs but you are paying for convenience. Buyer be aware should definitely apply here as they try to get you on membership and make it difficult to cancel typical like a gym membership. If you're looking into a membership be aware the company has many tactics to retain your membership dues and that is how they win. I would recommend to dispute the charges.
Hi Gabriel, we’re sorry to hear that our selection and pricing didn't meet your expectations. We strive to offer competitive value through our member-exclusive brands and carbon-neutral shipping. We’d appreciate the chance to learn more about how we can improve our website and variety. If you are open to it, please feel free to reach out to us at [email protected]. We're here to help!
My problem was resolved quickly with excellent follow through. Huge variety of products offered, it is a fun place to shop.
Hi there, thank you for the wonderful review! We’re so happy to hear that your experience was fun and that our team provided excellent follow-through on your request. Thank you for choosing Thrive Market!
They are kind, understanding and willing to help customers no matter the cost. They handled my issue with a stress- and hassle-free resolution that made me feel appreciated and valued.
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Thrive Market carries the things I need that are hard to find where I live, and at good prices. The shipping is fast, and if there are any problems, they are quick to make them right.
Thank you so much for sharing your feedback with us. We truly appreciate your continued membership with Thrive Market. It means the world to us, and we’re here to support you every step of the way.
Clean products and great customer support
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
They addressed my areas of concern and are a company providing healthy options for us to choose from. Thank you
Hi Carolyn, thank you so much for the 5-star rating! We’re thrilled to hear that we were able to address your concerns and that you’re enjoying our selection of healthy products. We appreciate your support and look forward to serving you again soon!
I'm legally blind and need to have the app read to me by my phone I use instacart all the time and can order anything I want the Thrive market app was totally unusable
Hi Lee, thank you for bringing this to our attention. We sincerely apologize that our app is currently not meeting your needs for screen-reading compatibility. Providing an accessible shopping experience for everyone is a priority for us. We are sharing your feedback directly with our Product and Engineering teams to investigate these barriers. In the meantime, we’d love to help you with your order over the phone or via our website, which may offer better compatibility. Please reach out to us at [email protected] so we can assist you personally. Thank you for giving us a try!
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