We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow. Accomplish more with Thumbtack.
Written by the business, not verified by us.
Is Thumbtack legit?
Thumbtack (thumbtack.com) has a 1.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complain about expensive lead pricing and continually getting charged for unresponsive or fake clients who never reply. Customer support is often described as completely unhelpful, making it extremely difficult to resolve billing disputes or reach anyone.
Some reviewers were happy with the professional and efficient service provided by skilled contractors who arrived right on time. People also appreciated timely job completion, neat workspaces, and very polite communication throughout the entire project duration. A few users mentioned good experiences finding reliable help for simple home repairs and painting tasks around the house.
Auto-generated from all reviews of this business. For reference only.
So im really sick and tired of thumbtack, im a professional carpenter and not only will i get bogus leads, but i will get leads out of my area of which they will charge me, on top of that they have been making it harder and harder to get refunds even if i tell them the truth they still look at me like im lying. I wish craftjack was still around to get leads, but greedy angi ruined it. Also looking at the reviews on trust pilot it seems others feel exactly what im feeling. Thumbtack you have disapointed me and are a greedy app, overpricing leads that amount to nothing, once in awhile you get a good customer but other than that no serious people and i have 5 star reviews.
I hired NRL Enterprises to fix my Canon desktop printer. Norman was able to come out the same afternoon and fixed my problem in a timely manner. I am so happy to have my printer in working order again as I was afraid I’d just have to scrap it and get a new one. Norman was very friendly and easy to work with and I highly recommend him for your computer and printer needs.
very misleading and not honest on search and costs more to find work
i tanked literally about $100 into two weeks and i had several people who they gave me as a paid lead tell me they already hired a person, i had others on some jobs turn down the work because they wanted to find someome cheaper than me ( my estiamtes are resonably low...) somehow im still losing money after turning it all off.. as i cant remove the budget... i have been ripped off and i dont know if im getting the money lost on it ..
thumbtack use to be agreat source of lead but staring 12 to 16 months ago i had been receiving a lot off bad lead, bogus lead, so im investing a lot of pay per lead money amd clients dont respose up 10 in row no one hires you or answer there phone, you don't even get your opportunity to talk to the client and they're still charge you
Will you explain the situation and tell them to see your account and have this in consideration to apply at least some refunds
All the refunds are denied
Contact is not what I used to be
Seems like it's not worth it anymore
This business is corrupt. They charged me for several painting leads where the customer either cancelled the request, didn't respond, or offered insanely low bids. There's no refund for this by the way. Stay away from this company by all means, or try it out and find out for yourself.
SAMMERS, SCAMMERS, SCAMMERS.
THUMBTECK IS BIGGEST PROFFESSIONAL SCAMMERS IN THE EARTH, THEY RIPE HARDWORKING PEOPLES MONEY, WHO MAKE LITTLE MONEY AND THUMBTECK STEAL MORE THAN 50-70% FROM US, SOMETIMES THEY STEAL ALL YOUR MONEY BY GIVING FAKE CUSTOMER JUST TO CHARGE YOU, AND MAKE (SHAREHOLDERS)BOARDMEMBERS RICH, I'VE SPENT MORE THAN $10k ON IT,AND IM DONE, NO MORE THUMBTECK, IM NOT GONNA USE IT, AND I WILL TELL TO ALL OF MY FRIENDS TO NOT USE THIS SCAM SOFTWARE.
EVEN IF YOU ASK FOR REFUND THEY ALWAYS DECLINE YOUR REFUND.
Handyman Connection of Golden is fantastic. Professional yet friendly, on time and great work. I am very happy with their work and will use them again!
Reply from Thumbtack2026-05-15
Thanks for choosing Thumbtack to find your pro. We’re glad to hear Handyman Connection of Golden was a perfect match and that your home project was a success. We look forward to helping you with your next project.
THUMBTACK SHOULD BE INVESTIGATED BY PA'S ATTORNEY GENERAL. THEY SCAM THEIR PROFESSIONALS. THEY DELETE YOUR PROFILE DESCRIPTION BECAUSE THEY DON'T LIKE WHEN YOU SPEAK THE TRUTH ABOUT THEIR FRAUDULENT PRACTICES. AND THEY DON'T WANT PROSPECTIVE CLIENTS TO KNOW THAT THEY (THUMBTACK) CHARGE THEIR PROFESSIONALS EVERY TIME WHEN SOMEONE SENDS THEM A REQUEST FOR A QUOTE. EVERY LEAD IS BETWEEN $28-65, SOMETIMES MORE, THAT THIS PROFESSIONAL IS LOSING. WHETHER OR NOT AN ACTUAL HIRE BUT A QUESTION. THEY DON'T ISSUE REFUNDS FOR THOSE MESSAGES THAT PEOPLE IGNORE. SO IF ONE PERSON CONTACTS GIVE DIFFERENT PROFESSIONALS AND HIRES ONE, OR HIRES NONE...THUMBTACK GETS PAID EVERY TIME. AND THOSE PROFESSIONALS GETS SCREWED TIME AFTER TIME.
DON'T USE THEIR PLATFORM.
Opened a pro account. 3 hours later Thumbtack locked my account without reason exposed to me even though I was asking for a reason why!!! Background check came back clean! 48 hours later, I still haven't gotten any answer why my account was deactivated. How stupid it can be? It can't be more stupid than thumbtack.
Former Top Platinum Professional Now Banned Unfairly For Questioning "Authority"
After being in top pro Platinum professional junk removal specialist doing a lot of good jobs getting really good reviews does it matter how good of a job you do as a contractor they'll rip you off I've caught them sending fake leads I've only gotten a few refunds most of the time they lie AI response and they're always right they're never wrong. Then when one person wants to get money back and they don't want to work reasonably with the contractor they go to the trust the safety team which is their back door thugs who come in and started interrogating the contractor threatening the contractor and emails and then when they get on the phone they're even worse sound like politicians sound like liberal California's who have ridiculous views and are not reasonable demand that I pay that cash to a customer who I really don't owe anything to and then when I tell them that forced labor is illegal that they're not my employer and then I'm I'm done paying exorbitant fees for fake leads and being treated like this that I'm disputing the past 90 days of transactions which is well over $1,000 then they send me an email and they cancel my service.
I had an amazing experience with KJB Logistics LLC. The movers were so amazing friendly also kind. It was a short notice move i called last night they showed up the very next morning. The move was in a timely manner i would recommend this company to anyone who's looking for honest also professional movers. The movers we're very pleasant i rate this company 💯. My next move will be by this company..Thank you Chino your amazing..
I had a very frustrating experience with this platform.
Over a short period of time, I was charged nearly $9,000 for leads and services that I did not clearly understand or knowingly agree to. The billing system is extremely confusing and lacks transparency, especially for small business owners who are just starting.
This situation has caused serious financial stress, and I feel misled by how the charges were applied automatically.
I strongly advise other business owners to be very cautious before using this platform.
Thumbtack makes their money taking advantage of small businesses. They charge pros for leads and encourages people looking to hire to reach out to multiple business so they get paid. It’s pathetic and lousy to leach off of small business like that. I was charged $250+ for leads I never responded to, wasn’t hired for, or didn’t want. They refuse any refunds.
I'm Ruth Warner Mchaney. Waterwise was amazing. Darren and Cory are the epitome of professional. I had a water leak under my slab. They fixed the problem. I am so pleased with how thoughtful, competent, compassionate and understanding they were. This company cared about me. I was not just a paycheck I was valued as a person. I highly recommend them.
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