We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow. Accomplish more with Thumbtack.
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Is Thumbtack legit?
Thumbtack (thumbtack.com) has a 1.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complain about expensive lead pricing and continually getting charged for unresponsive or fake clients who never reply. Customer support is often described as completely unhelpful, making it extremely difficult to resolve billing disputes or reach anyone.
Some reviewers were happy with the professional and efficient service provided by skilled contractors who arrived right on time. People also appreciated timely job completion, neat workspaces, and very polite communication throughout the entire project duration. A few users mentioned good experiences finding reliable help for simple home repairs and painting tasks around the house.
Auto-generated from all reviews of this business. For reference only.
Thumbtack is continuing to promote and provide leads to a contractor whose conduct has caused substantial financial harm and raised serious concerns regarding competency, compliance, professionalism, and consumer protection.
This is not an isolated misunderstanding or simple workmanship dispute. There is a broader pattern of bad-faith conduct, and we are deeply concerned that other homeowners could experience similar financial losses and potentially unsafe or noncompliant work if this contractor continues operating on the platform without stronger intervention. At this point, we are extremely concerned that obvious consumer safety and compliance concerns have not resulted in stronger intervention. We provided substantial documentation regarding the contractor’s conduct, including aggressive behavior, defective and incomplete work, contract deficiencies identified by counsel, payment issues, and ongoing patterns of behavior that demonstrate bad faith.
What is especially troubling to us is that these concerns appear to be ongoing and documented, yet the contractor continues being allowed to operate through the platform and obtain new customers. From our perspective, continuing to facilitate and promote this contractor despite repeated warning signs creates serious risk not only for homeowners, workers, but potentially for the platform itself.
Reply from Thumbtack2026-06-11
It is incredibly concerning to hear about your experience, and this is certainly not the standard of safety or professionalism expected on our platform.
Protecting our customers is our top priority. We take reports regarding bad-faith conduct and incomplete home improvement work with the utmost seriousness. Please submit a report to our trust and safety team here:https://help.thumbtack.com/report-a-concern
Our team will thoroughly investigate the documentation provided to ensure all pros on our platform adhere strictly to our quality and consumer safety guidelines.
Despite receiving a Lowe’s toilet installation confirmation date & time several days ago it was canceled only 45 minutes before the arrival window because an installer could not be found. Another “appointment” was rebooked in 5 more days, contingent upon Thumbtack being able to find an installer, so there’s no certainty installation will occur with the date/time provided. Wasted my day rushing home for this fake ‘appointment’.
Reply from Thumbtack2026-06-11
We are disappointed to hear about your experience with our Lowe's partnership on this toilet installation. We'd love to make this right!
If you haven't yet, please contact Support at (866) 501-5809 so we can help get this project moving along!
Baker The Handyman:: Very good work and reliable contractor to do cabinet work in my kitchen.
Showed up on time for the appointment and kept in contact with me.
Started working immediately after arriving and knew exactly what was needed for my repairs.
Very nice person, clean, and left my house clean and orderly when working.
The price charged was more than reasonable and he was very efficient.
If I need this type of work done again, I will certainly give a call. Very pleased.
Reply from Thumbtack2026-05-15
We appreciate you sharing your experience with us. It’s great to hear that your pro provided such reliable, efficient cabinet service while keeping your home tidy. We love knowing your project was a success and that you've found a professional you can count on for future kitchen repairs.
Cut Close Lawn Care?Richmond, Va
Clarence Bassett
He and his team are incredible. My yard was a true nightmare and they cleaned it out. He WILL be returning to my place to do additional work very soon!
Reply from Thumbtack2026-05-15
We appreciate you sharing how your yard was transformed. Knowing you found a pro who could tackle such a nightmare project is exactly what we like to hear. We're looking forward to being your go-to for those upcoming projects!
The handyman Aiden put up 2 window blinds. He did a very good job.
Reply from Thumbtack2026-05-15
We appreciate you sharing how Aiden took care of those window blinds for you. It is wonderful to hear he did such a great job getting your home project squared away.
+3
DO NOT TRUST THEM! No support and they will take your money...
I used and trusted Thumbtack for years with my business. I decided to close it down a few years ago and I closed my Thumbtack account at the same time. Thumbtack continued to charge me monhtly for an account I cannot log into. I tried reaching out to support with no luck. I had to report it to my bank and jump through hoops to get the charges canceled YEARS after I canceled the account. I do not recommend this company at all!
Reply from Thumbtack2026-05-15
We understand your concern regarding these charges and the difficulty you've had reaching us. To ensure you no longer receive or pay for leads, please manage your targeting by following this guide: https://help.thumbtack.com/article/how-to-stop-receiving-and-paying-for-leads. If you need to deactivate, you can find the steps here: https://help.thumbtack.com/article/deactivate-my-account. For further assistance with your account status and these specific charges, please call us at (866) 501-5809.
So I signed up as a pro on thumbtack pro,and I never said anything to anyone about anything and they peeled my bank account until it was dry no joke I never set a lead limit or hit the start button they just stole my money outright.for a struggling contractor with a pregnant wife and a new 27 month old that says everything for me you guys are a joke and I hope you get what's coming to u.
Reply from Thumbtack2026-05-15
We understand the significant impact unexpected charges can have on your family and business. On Thumbtack, charges occur when a customer reaches out because your profile matches the specific targeting preferences and budget currently set in your account. We want to help you review these settings and ensure your account is optimized to meet your goals. Please reach out to our support team at (866) 501-5809 so we can look into these charges with you and discuss your billing details directly.
I needed a TV mounted and found a Handyman with 5 stars on Thumbtack. Should be good, right? The gentleman showed up and I'm sorry but he smelled bad. He did not bring a level or measuring tape and proceeded to tell me the mount would be level bc he'd been doing this for 20 yrs. Let's just say I now have huge holes in my wall, covered in dirt marks, and the mount & TV are not level. Would NEVER use this app again
Reply from Thumbtack2026-05-15
It is incredibly disappointing to hear about your experience with this pro and the state of your home. We want to support you in getting this resolved. Please formally report this incident at https://help.thumbtack.com/report-a-concern so our Trust and Safety team can investigate and help you reach a resolution with the pro.
I had an account with this thieves hoping that I could make some money. After setting up my profile every single offer that I received I was charged money before viewing or accepting it.
Their so called support basically said “oh well” so simply having an account cost me hundreds of dollars and never been able to recover a PENNY, and they have a gut to have ads on the tv, and they have a gut to reply this review by defending nonsense things. Thief is a thief and as a single parent I hope and pray every single PENNY that they STOLE from me comes out from them somehow.
Reply from Thumbtack2026-05-15
We understand your frustration regarding lead charges and want to clarify how our billing works. Thumbtack charges for the initial connection with a customer when their request matches the specific targeting and budget preferences you've set. Since these matches are based on your chosen criteria, they are treated as direct opportunities. We recommend reviewing your targeting settings to ensure you're only receiving the jobs you're seeking.
Thumbtack; Not a Reputable Professional Contractor Promoter
Thumbtack provides a list of what they think are professional contractors, although they do not screen or verify their experience or professionalism. I feel victim to one of their so-called "2 Son's Transport" ghost/rogue moving company based at a residential home in 1178 S. Shadow Drive, Mount Pleasant, South Carolina 29464. This company was far from professional, damaged furniture I've owned for decades, and demanded payment for substandard moving services. Thumbtacks customer service is a joke. As a "third party" promoter, they are not responsible nor hold any of their contractors accountable. I provided extensive documentation and photographs of what I experienced, and it was nothing more than a "waste of time." Avoid "Thumbtack" at all costs, as they are nothing like what they advertise. They claim to mediate as a "third-party," but they mediate nothing as I provided credible evidence in photographs, and they claimed I should've videotaped all our furniture and house to verify my claims. What crap is that! No one videotapes all their belonging thinking that they're dealing with a reputable mover advertised on "Thumbtack". Well, "Thumbtack" possesses no credibility whatsoever. Avoid them at all costs!
Reply from Thumbtack2026-05-15
We are genuinely sorry to hear about the stressful experience you had with your moving project. While we understand the frustration when a professional does not meet expectations, our Trust and Safety team is dedicated to supporting both parties through our formal mediation process. While we do offer a limited guarantee, it requires specific documentation like a clear scope of work and unfortunately does not cover property damaged while in transit.
Thumbtack has been very disappointing. I was charged for leads that never responded, including automatic match leads where the customer completely ignored my messages.
Paying for unresponsive or low-quality leads feels unfair, especially for small business owners trying to grow honestly. I contacted support about refunds, but the issue was not resolved satisfactorily.
Because of these experiences, I no longer trust the platform and decided to close my account.
Reply from Thumbtack2026-05-15
We understand that paying for leads that don’t turn into jobs is a significant concern, and we truly value the investment you’ve made in our platform. While Thumbtack connects you with interested customers, we charge for the initial connection rather than the final hire. Because customers ultimately choose who to hire, we cannot guarantee a response for every lead. We do offer refunds for specific instances like invalid contact info or duplicate requests, and you can review what qualifies here: https://help.thumbtack.com/article/refund-policy#what-qualifies-for-a-refund. If you'd like us to take another look at your specific lead history or account settings, please reach out to us at (866) 501-5809.
As a professional in the hospitality industry for over 20 years, I expect transparency from my lead sources. Recently, Thumbtack has been charging me "Direct Lead" fees ($20+) for leads that already have 5+ professionals responded. How can a lead be "Direct" (meaning the client specifically chose me) when the client is already engaged with five other vendors? To make matters worse, the messages aren't even addressed to my name. It feels like the app is blasting notifications just to collect fees from pros. I have requested a full refund and will be closing my account if this is not resolved. Pros beware: check your "responded" count before you trust their billing.
Reply from Thumbtack2026-05-15
Thank you for sharing this feedback. Customers manually select the pros they want to message, with a limit of five per project to keep the platform fair for all parties. Because the decision to hire is ultimately with the customer, we can't guarantee a hire; each lead is a direct connection. We value transparency and want to ensure your investment is working for you. Please call (866) 501-5809 so we can help optimize your profile settings to improve your ROI.
Lowe's uses Thumbtack for installation. It was bad.
I bought a ceiling fan from Lowe's April 23rd 2026, paying for installation.
It did not go well. I was told that somebody was going to call in a couple days to schedule the installation.
Instead, an email from Thumbtack showed up.
I called Thumbtack the next day to find out the procedure and double check that the pro would be insured and licensed. Thumbtack guaranteed that the pro would be licensed and insured.
Having heard nothing for almost a week, I called Thumbtack April 30th to find out what was going on. Thumbtack said installation was scheduled for May 28th. That was too far away. Thumbtack said in that case it's scheduled for May 7th or May 8th. The pro would be in contact 48 hours before they arrived.
I heard nothing on May 5th (48 hours before May 7th), so I called on May 6th to see if a pro would be here May 8th. Thumbtack told me they would escalate the order and somebody would call me with an update the next morning (May 7th).
I hadn't heard from Thumbtack the next morning, so I called Thumbtack at 3pm.
Thumbtack insisted the job was still scheduled for May 8th at noon, even though Thumbtack was STILL LOOKING for a licensed electrician to take the job.
The calltaker could not connect me to a manager, saying that no Thumbtack calltaker can connect anyone to a manager, ever.
At the end of the call, Thumbtack said it's up to the customer to contact Lowe's and cancel the installation.
I emailed the Lowe's Pro who sold the fan and the installation, asking if things could be worked out.
Instead, 6 hours later, there is an email from Thumbtack saying that THEY have canceled the installation, and that Lowe's will follow-up.
I am unhappy that Lowe's didn't tell me up front that they are using Thumbtack.
And I am disgusted with Thumbtack.
There is no receipt to upload, because apparently one's Thumbtack account is generated only when the pro is assigned to the installation.
Reply from Thumbtack2026-05-15
We understand how disappointing this scheduling experience has been. This is certainly not the high standard of service we aim to provide Thumbtack customers. We appreciate you sharing these detailed insights, as your feedback is essential in helping us improve our communication and coordination with our partners.
They steal your money, just if someone texts you saying hi, stick a to off, just hand it buisness cards yourself, stop paying for wasteful things that can be fine by yourselves much cheaper and stress free, the same with banks, no one ever needs to put there money in a bank, they only tell you that's to steal your money! And didn't get me started on retirement, when they ask force you to wait until 67 when that's only giving you extra$5000/ year instead of the $25,000 you could of had without waiting 5 more years,plus after retirement you can still work and get another check so that's even more money, it's all a scheme! 😂
Reply from Thumbtack2026-05-15
Thank you for sharing your feedback with us. We truly value the investment you’ve made in our platform and understand that paying for leads that don’t turn into jobs is a significant concern for any business owner. Thumbtack operates on a pay-per-lead model where charges apply to the initial connection, but we want to ensure your account is set up to meet your specific goals. We recommend reviewing your targeting settings to ensure you’re only receiving the exact types of jobs you want.
What they are charging for leads now is crazy! Over $55 per lead charges to my card. When I started with them it was $8-12. If I’m charging an average of $150 for the service then is not worth it, by the time I have a paying lead, I have already lost money.
Reply from Thumbtack2026-05-15
We understand that lead costs are a significant factor for your business, and we're always reevaluating our pricing to ensure it aligns with current market rates. We would love to help you tweak your targeting preferences to strengthen your ROI and ensure you're finding the right jobs. Please reach out to us at (866) 501-5809 so we can optimize your settings together.
Horrible experience as a homeowner looking for estimate
As a homeowner looking for a concrete contractor to build out a small slab for a shed, I decided to give Thumbtack a try. I reviewed several contractors, selected one that sounded good, and reached out to (what I thought) was that single contractor to get an estimate for the work. Not only did that contractor never respond, but instead, dozens of others have inundated me like car salesmen on a used car lot. I've been spammed, texted, incessantly called to the point where I've had to turn my phone off to avoid interruptions at work. And they're mostly pushy call center people that still call again and again even when I tell them to stop. One inquiry has turned into a nightmare. I didn't sign up to be harassed like this. I thought, and the platform seemed to indicate, I was agreeing to talk to one contractor, not sign up to be harassed by dozens. Never, ever use this service. It's a joke.
Reply from Thumbtack2026-05-15
Thank you for sharing this experience. We take your privacy seriously and want to reassure you that you are in control of who you connect with; your project request is only shared with the pros you specifically select. If you're open to it, we'd be happy to help you navigate the app to ensure you only connect with the pros you choose moving forward. Please reach out to us at (866) 501-5809 so we can look into what happened and help resolve this.
Worst ever! Took my $350 and throw garbage leads. No one of the leads answers.
Reply from Thumbtack2026-05-15
Every dollar counts for small businesses, and we want to ensure your investment pays off. Fees are for the initial connection based on your targeting settings, not the final hire. To help improve your ROI, call (866) 501-5809, and we would be happy to help you tweak your targeting preferences.
Silence from this company after 10 days. When you call, there's a 30 minute hold. When you finally speak to someone, they're passive aggressive, read from a script, don't answer your questions, and make false promises. Avoid this service. I had to ask for a refund.
And check out the scripted response to this review.
Reply from Thumbtack2026-05-15
It sounds like we haven't met the mark when it comes to the level of support you deserve. We're truly sorry for the long wait times and the frustration you've experienced while trying to get answers about your refund. For quicker response, please visit our Help Center at https://help.thumbtack.com/contact-thumbtack or request a refund using the following link: https://help.thumbtack.com/article/how-to-request-a-refund
I would not recommend this platform at all. If I had to rate it, it would be a 0 out of 10.
I invested over $1,000 and did not see any real return. On top of that, I lost a significant amount of time following up on leads that did not convert into actual jobs.
In my experience, many leads are not aligned with the pricing and service details already listed in my profile. Even when my prices are clearly stated, I still receive basic inquiries like pricing for a one-bedroom, and I am charged just for responding.
This makes the system feel unfair, as you end up paying for leads that are not qualified or have not reviewed your profile.
Additionally, many clients say they are looking for recurring services, but in reality are only interested in a one-time deep cleaning at a very low price. This leads to wasted time and money with little to no return.
The cost per lead adds up quickly, especially when expectations and budgets do not match.
For small businesses, I strongly recommend focusing on referrals, repeat clients, and direct marketing instead of relying on platforms like this.
Reply from Thumbtack2026-05-15
We understand that paying for leads that don't turn into jobs is a significant concern for any business owner, and we truly value the investment you’ve made in our platform. Thumbtack charges for the initial connection rather than the final hire, but we want to ensure you are seeing a real return on your spend. Often, making small tweaks to your targeting preferences can improve results by narrowing down the specific types of jobs you are willing to pay for. If you believe you were charged for a lead with invalid contact information, you can request a review for refund eligibility here: https://help.thumbtack.com/article/how-to-request-a-refund. Our support team would love to walk through your settings with you to optimize your experience, so please reach out to us at (866) 501-5809.
I would say this is NO LONGER the old school Thumbtack that we are all used to. I paid more on leads than what I got back as ROI in profits. In other words, I came back at a loss. They require a full background check, but the customers are not vetted. Although it makes sense to give customers the "illusion of trust", on the other end the ones who pay for the leads are the "PROS". And boy, do they not care about the PROS> I guarantee you we are just a number. I come from an advanced leadership IT background in OPS, and I will tell you that instead of curated leads like back in the good days, they are now charging US the PROS that bring them the business for leads that make 0 sense from an automated pool. Basically, a gamble. In my experience, 20% success rate. Not worth it.
Reply from Thumbtack2026-05-15
Thank you for sharing your detailed feedback. We understand your concerns regarding lead quality and the return on investment. We are actively working to improve our lead generation process and ensure a more beneficial experience for our professionals. Your insights are valuable as we strive to enhance our platform.
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