TruConnect (truconnect.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Your sales person gave me false information including his non working phone number to call if I needed help with the new to me phone. He was transferring my contacts.. they were to be finished by morning. My old phone number to be kept. The next morning I had now phone service on either phone nor any contacts. I was without service until after noon. Had to call for emergency help. I am 89 years old and love alone. I need a working phone 24/7. My old phone number was changed. I think this covers enough of my less than excellent service. Looking ahead for better times. Wishing you a blessed day.
Reply from TruConnect2026-06-25
Hi Shirley, To ensure this concern is reviewed appropriately, we’d like to gather additional details. Please contact our Complaints Team at (844) 450-4007 or by email at [email protected].
-TruConnect
I use my phone mostly for hotspot because I am going to school and I use my laptop. I am homeless and it is very hard for me to connect to wifi hotspots. There needs to be more data allowed on our phones.
Reply from TruConnect2026-06-23
Hi Margarita, Thank you for reaching out. We want to make sure your concern is reviewed. Our Complaints Team can be reached at (844) 450-4007 or by email at [email protected].
-TruConnect
I am writing this review to highly commend Amanda and Kelley at the San Bernardino Transit Center. Their customer service performance is an absolute 10 out of 10. They provided excellent, advanced criteria of service that went well above and beyond my expectations.Both Amanda and Kelley are clearly over-experienced and overqualified for their current roles. Their exceptional professionalism and dedication to helping customers are rare assets. If TruConnect leadership is reading this, I strongly urge you to promote Amanda and Kelley to a higher position and increase their pay rate to match the superior quality of work they deliver. They are incredible representatives for your company!
Reply from TruConnect2026-06-18
Hi Daniel, Really appreciate you taking a moment to share this. It means a lot to the people behind the scenes.
-TruConnect
No one informed me I wouldn't have have phone service for the past 3 days.
I've been chatting with a tech trying to troubleshoot because my phone doesn't work. No incoming calls nor text messages.
All the tech assistance with chat over 5 times, still no phone service.
I do not have another phone to call customer service so unfortunately I have to chat or email only.
Why don't you all educate a customer about the complications when transferring your number?
Getting a "server unreachable" prompt the past 3 days and I can'take my Dr.'s appoint and setup my Lyft ride.
Shame on y'all. I shouldn't have to reset and go thru all these steps. I've tried 15 times to get this phone to work, and still no help.
That's a 1 star service for me.
Reply from TruConnect2026-06-15
Hi Audrey, I’m sorry to hear about your experience and want to ensure it’s addressed. Please contact our Complaints Team directly at (844) 450-4007 or [email protected].
-TruConnect
Amazing such a great service for anyone who qualifies.
Reply from TruConnect2026-06-13
Hi Julissa, Thanks for sharing this. We’re really glad to hear you had a good experience and appreciate you taking the time to let us know.
-TruConnect
Hi Joel, Your stellar review of our phone service is music to our ears! We love hearing that you’re enjoying a strong, reliable connection.
-TruConnect
