Not your average clean beauty - Vegan ingredients combined with high end actives for long lasting, real results. We use the best of fresh, nutritious, plant-based ingredients in their range of serums, scrubs, cleansers and more.
Written by the business, not verified by us.Truly Beauty (trulybeauty.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the amazing skincare products for their delightful scents, clean ingredients, and wonderful ability to keep skin beautifully hydrated and smooth. People note that the website is extremely easy to navigate, making the ordering process seamless, while the support staff is consistently helpful and friendly. Some people were dissatisfied with unexpected subscription orders, billing issues, or unwanted charges appearing on their accounts after a purchase. Reviewers also noted genuine frustration when popular items were suddenly discontinued, leaving them unable to find their favorite skincare products on the website.
Auto-generated from all reviews of this business. For reference only.Amazing customer service! Fast response and extremely helpful. solved my issue in an extremely timely manner!
You are an amazing customer too! Thanks for being a Truly babe! If you need anything else we are here 24/7 to help!
please tell me if your invoices are acceptable for amazon ?
Hi there! I do apologize, we don't offer wholesale. We are a direct-to-consumer operation. we do not sell to resellers. If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
Thanks for the kind words! That's how we value our customers! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
Self-care should be easy! More goodies are coming this 2025 so stay tuned! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
Website was easy to navigate, information was easy to find and check-out was accurate and fast!
Self-care should be easy! More goodies are coming this 2025 so stay tuned! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
My product was damaged during shipment. I reached out to Truly Beauty and received an immediate initial response. After sending back the requested information and corresponding with customer service to communicate my wishes for resolving the matter, an order to replace my damaged products was processed right away.
Sorry to hear about the damaged product. We are glad that the team was able to help. If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
I received a response to my email immediately. Ilonah was friendly and communicated with incredible professionalism. My problem was solved very quickly! Thank you so much
Thanks for the kind words! That's how we do business because customer satisfaction is our top priority. Thanks for being a Truly babe!
Great product and when I had an issue with a missing product customer service took care of it immediately.
That's awesome to hear! More goodies are coming this 2025 so stay tuned! If you need anything else we are here 24/7 to help! Thanks for being a Truly babe!
Not only are their products amazing! They also have really great customer service! I ordered a big bundle with a mystery bag and one item came damaged, I emailed their support immediately, sent a picture, and they got me taken care of right away!
You are an amazing customer too! Thanks for being a Truly babe! If you need anything else we are here 24/7 to help!
No complaints. Great products and excellent customer service and resolution to an order with broken products.
Self-care every day here we come! More goodies are coming this 2025 so stay tuned! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
Very fast response was greatly appreciated. Thank you truly!
Thanks for the kind words! That's how we value our customers! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
Lechelle was great at resolving my issue quickly, can't wait to try trulys products
Thanks for the kind words! That's how we do business because customer satisfaction is our top priority. Thanks for being a Truly babe!
Great product, great service! Had an item damaged in shipping and they had it replaced and shipped within minutes! 5 star service! These products will stay in my routine!
Thanks for the kind words! That's how we do business because customer satisfaction is our top priority. Thanks for being a Truly babe!
Exceptional customer service! Very thankful. My package was lost in the mail and they are sending a new one at no extra cost. Love the products as well!!
Thanks for the kind words! That's how we do business because customer satisfaction is our top priority. Thanks for being a Truly babe!
A product I ordered was lost in the mail and I contacted them about it. Not 24 hours later they have already ordered a replacement at no cost to me. Wonderful service.
Sorry for the trouble. We are glad that the team was able to help. If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
That's awesome to hear! More goodies are coming this 2025 so stay tuned! If you need anything else we are here 24/7 to help! Thanks for being a Truly babe!
Thanks for the kind words! That's how we value our customers! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
Once again I used the chat to get product details and suggestions BEFORE I purchased. I have specific goals I am working toward and found the information very helpful.
That's awesome to hear! More goodies are coming this 2025 so stay tuned! If you need anything else we are here 24/7 to help! Thanks for being a Truly babe!
Thanks for the kind words! That's how we value our customers! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!
We love you more my friend! Thanks for being a Truly babe! If you need anything else we are here 24/7 to help!
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