Truly Beauty

We really appreciate your kind feedback! We’re so happy to hear you had an excellent experience with our customer service. Your satisfaction means so much to us!

Thank you for sharing your feedback, and we’re truly sorry for the frustration and stress this has caused. We understand how upsetting it is to be charged when you believed your subscription was paused. Please reach out to us at [email protected], and our team will review your account, help resolve the issue, and provide the assistance you need as quickly as possible.

Thank you for your feedback. We’re sorry to hear your order was placed by mistake. If you still need assistance with your order, please reach out to us at [email protected], and our team will be happy to review your options and help in any way we can.

Thank you for sharing your feedback. We’re sorry the recurring order came as a surprise. We’ve confirmed that your subscription has been successfully canceled, so there won’t be any future charges. If you need anything else, we’re always here to help at [email protected].

We really appreciate your feedback! We’re so happy to hear you’re loving the amazing scents of our products. We hope they continue to make your self-care routine even more enjoyable!

We really appreciate your lovely feedback! It means so much to hear that you have such pure love for Truly. Thank you for your support and for being part of our Truly family. We’re sending the love right back to you!

Thank you for sharing your feedback! We're so happy to know you think our products are wonderful. Enjoy every self-care moment!

We truly appreciate your wonderful feedback! We're so glad our team was able to turn the situation around and provide a solution for you. Knowing that our customer service made such a positive impression means the world to us. Thank you for your kind words and for recognizing the care we strive to provide. We're grateful to have you as part of the Truly family.

We really appreciate your feedback! We’re excited for you to try your new products; it went viral for a reason, and we hope you love the results as much as we do. Thank you for choosing Truly. We can’t wait for you to experience it for yourself!

Thank you for sharing your feedback. We’re sorry to hear about the pricing difference and the trouble with the discount code. We understand how disappointing that can be. Prices and promotions may vary across different platforms, but we’d be happy to take a closer look at your order and assist you. Please reach out to us at [email protected] so we can help make this right.

Thank you for bringing this to our attention, and we’re so sorry for the confusion and concern this caused. It appears the charge was from a recurring subscription order. No worries! We’ve already canceled the subscription to prevent any future charges and issued a refund for the order. If you have any other questions or need further assistance, please feel free to reach out to us at [email protected]. We’re here to help!

Hey there! We really appreciate your feedback. We’re so glad to hear you found what you needed, and that checkout was quick and easy. Thanks for shopping with Truly!

We really appreciate your feedback! We’re so glad you’re enjoying the soft, fresh scent of the Soft Serve Serum Deodorant and the quick delivery. We’re excited for you to try the Jelly Booster Pigment Body Potion. We hope you love the results just as much!

Hey there! We really appreciate your sweet feedback. We’re so happy to hear you love our products — it means so much to us!

Hey there! We really appreciate your feedback. We’re so happy to hear our products have helped you and that you’re no longer dealing with razor bumps. That’s amazing to hear!

Thank you for sharing your feedback. We understand how frustrating that must have felt. Promotions like free gifts are typically time-based and apply only during the active offer period, which may be why it wasn’t included in your order. We truly appreciate your understanding and your support.

We truly appreciate your wonderful feedback! We’re so happy to hear you had such a great experience with our customer service. Jaime and Sheryl will be delighted to know their timely, kind, and supportive assistance made a difference. Thank you for recognizing their efforts. We’re lucky to have them on the team!

Hey there! We really appreciate your feedback. We’re so glad to hear our team was able to respond quickly and resolve your concern. That’s exactly the experience we aim to provide!

Hey there! Thank you for sharing your honest feedback with us. We truly appreciate your long-time support and are so sorry to hear how disappointed you feel with the recent changes. We understand how frustrating it is when favorite products are no longer available or don’t feel the same. Please know that we remain committed to creating high-quality products, and your feedback is incredibly important to us. We’ll be sure to share your concerns with our team.

Thank you for sharing your detailed feedback. We’re truly sorry your order took longer than expected and that you experienced issues with the sticker on your Unicorn Body Butter jar — we understand how that could be frustrating. Your suggestion about using a smaller seal is very helpful, and we’ll share it with our team. We’re also sorry the discount code didn’t work for you. Please feel free to reach out to us at [email protected] so we can look into this further and assist you.