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Beauty & Well-being

Truly Beauty

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200 reviews

4.3200 reviews
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About Truly Beauty

Data updated
Website
trulybeauty.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
108 reviews
Replies to negative
100% (31/31)
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About this business

Not your average clean beauty - Vegan ingredients combined with high end actives for long lasting, real results. We use the best of fresh, nutritious, plant-based ingredients in their range of serums, scrubs, cleansers and more.

Written by the business, not verified by us.

Is Truly Beauty legit?

Truly Beauty (trulybeauty.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the amazing skincare products for their delightful scents, clean ingredients, and wonderful ability to keep skin beautifully hydrated and smooth. People note that the website is extremely easy to navigate, making the ordering process seamless, while the support staff is consistently helpful and friendly. Some people were dissatisfied with unexpected subscription orders, billing issues, or unwanted charges appearing on their accounts after a purchase. Reviewers also noted genuine frustration when popular items were suddenly discontinued, leaving them unable to find their favorite skincare products on the website.

Auto-generated from all reviews of this business. For reference only.

What people say

伟大的公司

令人惊叹的产品和更好的客户服务。

Reply from Truly Beauty2026-03-15

Thank you for your wonderful review! We're so glad to hear that you’re enjoying the products and that our customer service made a great impression. Providing both amazing products and a positive experience for our customers is always our goal. We truly appreciate your support and kind words!

我最近 2 个订单有问题

我在最后两个订单中遇到了问题,因为我错误地输入了错误的送货信息名称。结果,订单无法交付并被退回。 Andrea、Angela 和 Danielle 能够使用正确的姓名重新发送订单。我衷心感谢他们为解决此问题提供的大力帮助。

Reply from Truly Beauty2026-03-15

Thank you so much for the review and for sharing your experience in detail. We’re glad to hear that our awesome agents were able to assist you and help reship your orders successfully. Mistakes can happen, and we truly appreciate your patience while the issue was being resolved. Your kind words mean a lot to our team, and we’re always here to help whenever you need us.

我爱真正的美丽

我喜欢 Truly Beauty,我买的所有产品的气味和质地都让我很满意。我给 4 星而不是 5 星的原因是因为我注意到有些产品停产得太快了。例如,纯素胶原蛋白增强系列已停产,我似乎在网站上找不到我最喜欢的、我认为最畅销的釉面甜甜圈焕彩霜。所以这是唯一真正的缺点。

Reply from Truly Beauty2026-03-15

We appreciate your feedback and are so happy to hear you love the scent and texture of our products! We understand how disappointing it can be when favorites get discontinued. Your feedback is valuable, and we’ll be sure to share it with our team.

感谢 Truly 的艾伦帮助我……

感谢 Truly 的艾伦帮助我完成订单,我非常感谢他花时间提供帮助

Reply from Truly Beauty2026-01-04

Thank you so much for sharing your feedback! We’re thrilled to hear that Allan was able to help you with your order and took the time to assist you. We’ll be sure to pass along your kind words to him — he’ll truly appreciate it!

喜欢那里的软服务产品

喜欢那里的软服务产品。希望他们能携带沐浴炸弹💞为我的下一个订单感到兴奋。喜欢所有产品

Reply from Truly Beauty2026-01-04

Thank you so much for your lovely feedback! We’re thrilled to hear you’re loving our Soft Serve products and are excited for your next order. Your suggestion about bath bombs is such a fun idea — we’ll be sure to share it with our team. We’re so happy you’re enjoying everything Truly has to offer!

出色的客户/影响者服务

令人惊叹的客户/影响者服务。顶级品牌,高于顶级客户服务。速度很快,超级友好。

Reply from Truly Beauty2026-01-04

Thank you so much for your amazing feedback! We’re so happy to hear you had such a great experience with both our customer and influencer support. Knowing you found our service fast, friendly, and top-tier truly means a lot to us. We appreciate you being part of the Truly community!

**我尝试在...上购买

**我曾尝试在你们的平台上进行购买;然而,虽然我的卡可以用于支付会员费,但随后我就无法完成其他付款。这种情况已经发生过两次。 此外,我购买了一些不符合社交媒体宣传内容的唇油。在提交投诉并收到将发送替换产品的确认后,我的帐户被封锁,问题没有得到任何解决。**

Reply from Truly Beauty2026-01-01

Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced with payments and the frustration surrounding your recent order. That’s certainly not the experience we want for you. We’d really like the opportunity to review what happened with your account, the payment attempts, and the replacement that was discussed. Please reach out to us directly at [email protected], so our team can look into this further and help work toward a resolution.

我在…的购物经历很棒。

我在 TrulyBeauty.com 的购物经历非常愉快!该网站很容易浏览,我找到了我正在寻找的东西。我的订单发货很快,所有物品都包装完好且状况良好。

Reply from Truly Beauty2026-01-04

Thank you for sharing your wonderful feedback! We’re so happy to hear you had a great shopping experience and that everything from browsing to delivery went smoothly. Enjoy your Truly goodies, and we can’t wait to have you shop with us again!

从剃须刀到……有史以来最好的产品

从剃须刀到剃须前油再到须后油,都是有史以来最好的产品。我的腿像黄油一样光滑。

Reply from Truly Beauty2025-12-21

Hey there! Thank you for your amazing feedback. We’re so happy to hear you’re loving everything from the razor to the pre-shave and after-shave oil. It’s wonderful to know your routine is giving you such smooth results!

我喜欢品牌

我喜欢这个品牌!希望在网站上看到按价格从低到高排序。

Reply from Truly Beauty2025-12-02

Thanks for sharing your feedback with us! We're so happy to hear you love the branding — that means a lot. And your suggestion to add a “sort by price: low to high” option is super helpful. I’ve passed it along to the team so we can keep improving your shopping experience.

易于导航

易于导航。易于订购。我真希望你有一页列出所有气味及其描述。

Reply from Truly Beauty2025-12-02

Thank you for sharing this wonderful feedback! We're glad to hear the website was easy for you to navigate and order from. Your suggestion about having a page that lists all scents with their descriptions is a great idea — it would make browsing so much smoother. I’ve shared this with our team so we can explore adding it in the future.

最好的

产品很棒,剃须油是最好的,我喜欢的新唇油😘

Reply from Truly Beauty2025-12-02

Thanks for the amazing feedback! We're so glad to hear you're loving the products — especially the shave oil and our new lip oil. It’s wonderful to know they’re both working so well for you. Enjoy every use!

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