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Beauty & Well-being

Truly Beauty

ClaimedCollecting reviews

200 reviews

4.3200 reviews
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About Truly Beauty

Data updated
Website
trulybeauty.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
108 reviews
Replies to negative
100% (31/31)
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About this business

Not your average clean beauty - Vegan ingredients combined with high end actives for long lasting, real results. We use the best of fresh, nutritious, plant-based ingredients in their range of serums, scrubs, cleansers and more.

Written by the business, not verified by us.

Is Truly Beauty legit?

Truly Beauty (trulybeauty.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the amazing skincare products for their delightful scents, clean ingredients, and wonderful ability to keep skin beautifully hydrated and smooth. People note that the website is extremely easy to navigate, making the ordering process seamless, while the support staff is consistently helpful and friendly. Some people were dissatisfied with unexpected subscription orders, billing issues, or unwanted charges appearing on their accounts after a purchase. Reviewers also noted genuine frustration when popular items were suddenly discontinued, leaving them unable to find their favorite skincare products on the website.

Auto-generated from all reviews of this business. For reference only.

What people say

我喜欢他们的产品,但是......

我喜欢他们的产品,所有的产品都很棒,我只给了 4 颗星,因为取消是一件很麻烦的事,我再也买不起了,而且它还添加到了我很难取消的其他每月订阅中,从而使我的帐户出现负数。

Reply from Truly Beauty2025-10-21

Thank you so much for your honest feedback. We’re so happy to hear you love our products, but we’re truly sorry for the trouble you experienced while trying to cancel your subscription. We completely understand how frustrating that can be. Please don’t hesitate to reach out to us at [email protected] so our team can help you with any subscription concerns.

Purchasing was easy

Purchasing was easy, but I was upset that my favorite product had been discontinued. I am hoping that what I purchased will be a good alternative to my acne problem.

Reply from Truly Beauty2025-10-19

Thank you so much for your feedback! We’re glad to hear the purchasing process was easy, but we completely understand how disappointing it is when a favorite product gets discontinued. We hope your new pick works great for your skin, and we truly appreciate you giving it a try. ✨

I don’t usually order if you don’t…

I don’t usually order if you don’t except PayPal and probably won’t again

Reply from Truly Beauty2025-10-19

Thank you for sharing your feedback. We’re sorry to hear that not being able to use PayPal affected your experience. While our main website doesn’t currently accept PayPal, you can shop through our official TikTok Shop page, which does offer PayPal as a payment method. We hope this makes your next Truly purchase easier and more convenient!

Quality??? I'm not sure anymore

I do love the products but the prices...ouch! I enjoy a good "free" item though & wanted to support my girl with using her code. I ordered a pricey set, but it came with a pretty yellow... Like a mini trunk. Also comes with a dust bag type protective cover, which has stayed on it, even during traveling, unless I'm actively opening it up or moving it from the car to the house, obviously I use the shoulder strap for that. Has a regular handle & a shoulder strap. I use this trunk only when I travel. I've traveled twice since I got it. The strap broke right off as I picked it up with my skin/hair care inside! The zipper has been an issue since I got it and off course it came open & busted most of my skin care bottles right open. That stuff was expensive!! I'm kinda salty about it Truly.

Reply from Truly Beauty2025-10-15

Thank you for sharing your honest feedback. We understand your thoughts on pricing — our products are made with high-quality, clean, vegan ingredients we believe are worth the investment. We’re truly sorry to hear about the issue with your travel trunk and products. For future orders, please reach out to us right away so we can assist as soon as possible.

I am obsessed with this brand

I am obsessed with this brand. I was never that interested in skin care or self-care. Until I found Truly. Now I'm taking care of my skin and loving the whole process.

Reply from Truly Beauty2025-10-16

Hey there! We absolutely love hearing this! It makes us so happy to know Truly helped you fall in love with skincare and self-care. Taking time for yourself is so important, and we’re thrilled to be part of your journey.

Amazing

Lechelle Was amazing so king and friendly. I don’t even wait more than 3 minutes to received the answer after my concern. 10/10 customer service.

Reply from Truly Beauty2025-10-13

Thank you so much for your wonderful feedback! We’re so happy to hear that our sweet Lechelle provided such kind and friendly service and resolved your concern so quickly. We’ll be sure to share your kind words with her—she’ll be thrilled! Your support means the world to us!

I don’t get my product I’ve been…

I don’t get my product I’ve been waiting a lot

Reply from Truly Beauty2025-10-13

We’re so sorry to hear that you haven’t received your product yet. That’s definitely not the experience we want for you. Please reach out to us at [email protected] with your order details so our team can look into this right away and make sure your order gets to you as soon as possible.

My experience with this product is …unmatched quality and satisfaction,

My experience with this product is the best, the results from using it just amazing. I will continue to use it for as long as I can, unmatched satisfaction.

Reply from Truly Beauty2025-10-13

Thank you so much for your amazing feedback! We’re thrilled to hear you’re seeing such wonderful results and loving your Truly experience. Your satisfaction means everything to us, and we’re so happy to have you as part of the Truly family! ✨

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