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Beauty & Well-being

Truly Beauty

ClaimedCollecting reviews

200 reviews

4.3200 reviews
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About Truly Beauty

Data updated
Website
trulybeauty.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
108 reviews
Replies to negative
100% (31/31)
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About this business

Not your average clean beauty - Vegan ingredients combined with high end actives for long lasting, real results. We use the best of fresh, nutritious, plant-based ingredients in their range of serums, scrubs, cleansers and more.

Written by the business, not verified by us.

Is Truly Beauty legit?

Truly Beauty (trulybeauty.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the amazing skincare products for their delightful scents, clean ingredients, and wonderful ability to keep skin beautifully hydrated and smooth. People note that the website is extremely easy to navigate, making the ordering process seamless, while the support staff is consistently helpful and friendly. Some people were dissatisfied with unexpected subscription orders, billing issues, or unwanted charges appearing on their accounts after a purchase. Reviewers also noted genuine frustration when popular items were suddenly discontinued, leaving them unable to find their favorite skincare products on the website.

Auto-generated from all reviews of this business. For reference only.

What people say

Broken product

Item in order arrived broken. Emailed truly & within an hour reply from Sallie received that replacement item had been ordered. Exceptional customer service.

Reply from Truly Beauty2025-01-17

Sorry to hear about the damaged product. We are glad that the team was able to help. If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!

Truly works!!!

I first started off using thee nice melons polish and noticed that my boobs were smoother and the stretch marks were lighter, then when I switched to the acai polish it was a holy grail! My boobs definitely regained some firmness and my stretch marks a nearly non existent. I'm very very pleased!!!!

Reply from Truly Beauty2025-01-17

That's awesome to hear! More goodies are coming this 2025 so stay tuned! If you need anything else we are here 24/7 to help! Thanks for being a Truly babe!

Love! Worth the buy!

This is my second purchase. I was worried at first, as anyone is trying something new, but I absolutely love these products! The way my skin feels and looks is amazing! And they last for a long time! So even though they seem high in price, you are getting full sized products that last for months!! Worth every penny!

Reply from Truly Beauty2025-01-15

Thanks for the kind words! That's how we value our customers! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!

I’ve been trying to get my order…

I’ve been trying to get my order re-shipped to the correct address for weeks. You made me wait until it was delivered at the wrong address which I did and now you’ve re-shipped it to the wrong address again.

Reply from Truly Beauty2025-01-15

Hi there! Thanks for the feedback! I'll forward this to the team for us to see how we can be better on this. In the meantime, if you need anything else, we are here 24/7 to help!

I am disappointed because I have been…

I am disappointed because I have been emailing for help to cancel my subscription for months.

Reply from Truly Beauty2025-01-15

Hi there! Sorry for the inconvenience this may have caused. I can confirm that your subscription has already been canceled. If you still need anything else, please let us know we are here 24/7 to help!

I didn't like the thickness of the…

I didn't like the thickness of the product. I also didn't like the smell, too strong for my sense of smell.

Reply from Truly Beauty2025-01-15

Hi there! Sorry to know that our products did not meet your expectations. I'll surely pass this feedback to the team as they are being tracked for us to learn and grow from it. In the meantime, if you need anything else, we are here 24/7 to help!

I love your product and I purchase it…

I love your product and I purchase it at T.J.MAXX, Target or Amazon but they didn’t have what I was looking for. Thank you Truly 💕

Reply from Truly Beauty2025-01-15

Self-care every day here we come! More goodies are coming this 2025 so stay tuned! If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!

I ordered the bundle and so far am…

I ordered the bundle and so far am pleased with the results. Beside smelling Devine the products started making my skin soft and super hydrated . My skin looks moisturized and glowing . Thank you ! Will keep using the products on both my boobs and booty

Reply from Truly Beauty2025-01-15

That's awesome to hear! More goodies are coming this 2025 so stay tuned! If you need anything else we are here 24/7 to help! Thanks for being a Truly babe!

I didn't want a subscription

Item I ordered was a subscription and I was never told that. I ordered a Christmas gift one time only and was wrongfully put in a monthly subscription. Should be reported to Better Business Bureau.

Reply from Truly Beauty2025-01-15

Hi there! Sorry for the inconvenience this may have caused. I can confirm that your subscription has already been canceled. If you still need anything else, please let us know we are here 24/7 to help!

Misleading bag and old smelling products

It took forever to get my order in and I placed 2 orders spent a lot of money the ad showed a train case bag that would actually hold products what I recieved was a child looking bag that you can’t fit any products in. The worst parts the unicorn that I was looking forward to getting smelled old there was nothing good about this smell their were actually a few products that smelled old I wish I could sent it ALL back

Reply from Truly Beauty2025-01-15

Hi there! Sorry to know that our products did not meet your expectations. I'll surely pass this feedback to the team as they are being tracked for us to learn and grow from it. In the meantime, if you need anything else, we are here 24/7 to help!

Product replacement

This company has an excellent help desk you send the help email and they get back to immediately my issue was solved immediately I think I worked with someone named jas so just wanted to let you know thank you I appreciate it and I have a replacement on the way

Reply from Truly Beauty2025-01-15

Sorry to hear about the damaged product. We are glad that the team was able to help. If you need anything else, we are here 24/7 to help! Thanks for being a Truly babe!

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