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Beauty & Well-being

Truly Beauty

ClaimedCollecting reviews

200 reviews

4.3200 reviews
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About Truly Beauty

Data updated
Website
trulybeauty.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
108 reviews
Replies to negative
100% (31/31)
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[email protected]trulybeauty.com

About this business

Not your average clean beauty - Vegan ingredients combined with high end actives for long lasting, real results. We use the best of fresh, nutritious, plant-based ingredients in their range of serums, scrubs, cleansers and more.

Written by the business, not verified by us.

Is Truly Beauty legit?

Truly Beauty (trulybeauty.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the amazing skincare products for their delightful scents, clean ingredients, and wonderful ability to keep skin beautifully hydrated and smooth. People note that the website is extremely easy to navigate, making the ordering process seamless, while the support staff is consistently helpful and friendly. Some people were dissatisfied with unexpected subscription orders, billing issues, or unwanted charges appearing on their accounts after a purchase. Reviewers also noted genuine frustration when popular items were suddenly discontinued, leaving them unable to find their favorite skincare products on the website.

Auto-generated from all reviews of this business. For reference only.

What people say

K
Katy RichardsUnited States · 1 review · Verified · Experienced 2025-05-31 ·

Glad I found Truly!

I stumbled across Truly beauty products by accident while on vacation and I’ve been hooked ever since! The positive effects on my skin and the fabulous scents are TRULY wonderful!

Reply from Truly Beauty2025-06-04

That's awesome to hear! More goodies are coming this 2025 so stay tuned! If you need anything else we are here to help! Thanks for being a Truly babe!

T
Tatiana CJUnited States · 1 review · Verified · Experienced 2025-05-01 ·

The first purchase was fine

The first purchase was fine, but about a month later, you receive an email indicating that the product is about to run out and that you can place the order again. However, without your purchase authorization, you receive an email confirming the purchase order and they debit your account. That's too bad. Because it's not a subscription, it was just a purchase.

Reply from Truly Beauty2025-05-04

Hi there! Sorry for the trouble this may have caused. I can confirm that your subscription has already been canceled. If you still need anything else, please let us know we are here to help!

Tammy GarciaUnited States · 25 reviews · Verified · Experienced 2024-08-22 ·

SUBURB products!!!! 5+++

Truly is amazing their products , which I was in initially hesitant on purchasing WORK! I have now joined and I get great discounts with every order. Their chest firming cream is amazing and I love their unicorn body butter. My favorite product! The prices are very well worth the quality !!!!! Customer service is excellent as well!

Reply from Truly Beauty2025-04-16

That's awesome to hear! More goodies are coming this 2025 so stay tuned! If you need anything else we are here to help! Thanks for being a Truly babe!

J
Johanna DiazUnited States · 1 review · Verified · Experienced 2025-03-31 ·

I placed an order and it was cancelled…

I placed an order and it was cancelled without explanation.

Reply from Truly Beauty2025-04-09

Hi there! After reviewing your order, we found that the address is associated with a reseller. We do not accept orders from resellers, as we do not partner with them. This is the reason your order was canceled. In the meantime, if you need anything else, we are here to help!

A
Antony KarolisAustralia · 1 review · Experienced 2024-12-03 ·

Keep taking money from your credit card

I ordered one order of products from Truly and paid with my credit card for a Xmas gift. They have continued to charge the same amount to my credit card every month. I have tried cancelling via their social media page, website, email, etc. no luck. I’m going to have to cancel my credit card to stop them stealing from me.

Reply from Truly Beauty2025-04-02

Hi there! We're sorry for the issue you're experiencing. It looks like your order was placed as part of a subscription, which auto-renews monthly when purchased at a 10% discount. Please contact us at [email protected] so we can assist with cancellation and any concerns.

BreaksConsensusUnited States · 26 reviews · Experienced 2025-03-25 ·

Very Disappointing – Spoiled Product and No Accountability

I placed an order with Truly Beauty on November 25, 2024, including over $200 in products, one being Buns of Glowry, which we’ve purchased before and liked. This time, the product was first opened late December and smelled great, 2.5 months later and the scent was completely off—rancid and putty-like instead of the usual fragrance. It was clearly spoiled. I reached out via their website. Their response (pasted below) blamed natural ingredient variation and cited a 60-day return window—even though they also claim their products last 6 months after opening. The product was well within that window. Regardless, they refused to replace it. We’re now throwing out more than half a jar of a product that is not usable, and Truly Beauty is unwilling to make it right. Their tone was dismissive and robotic, showing no genuine concern for customer satisfaction. After researching more about their products, I also found that many do not meet common clean ingredient standards on independent product safety apps. While their branding is visually appealing, the actual product didn’t hold up, and neither did their customer service. At this price point, I expect a company to stand behind their products and support customers who’ve spent hundreds of dollars with them. Sadly, I won’t be shopping here again—and I encourage others to look into the product quality and service policies before buying.

Reply from Truly Beauty2025-03-31

Hi there! Thanks for the feedback! I'll forward this to the team for us to see how we can be better on this. In the meantime, if you need anything else, we are here to help!

E
Emily KrauseUnited States · 1 review · Verified · Experienced 2025-03-01 ·

I received a package with damaged items…

I received a package with damaged items in it. They had the issue fixed THAT DAY. Princess was fast, informative, and super helpful. Definitely going to be a repeat customer.

Reply from Truly Beauty2025-03-03

Thanks for the kind words! That's how we do business because customer satisfaction is our top priority. Thanks for being a Truly babe!

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