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About Understood Care
Data updated- Website
- understoodcare.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/3)
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Is Understood Care legit?
Understood Care (understoodcare.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally helpful, patient, and knowledgeable their advocates are when searching for needed community resources. People truly appreciate the regular weekly check-ins, compassionate listening, and genuine care provided throughout the entire support process. However, some reviewers were not happy with communication, mentioning that advocates frequently failed to return phone calls or follow up as promised. A few other people also felt frustrated that they received no actual assistance or ongoing help despite reaching out repeatedly. Some individuals additionally noted unfortunate difficulties when trying to coordinate proper services or deal with unhelpful staff members.
Auto-generated from all reviews of this business. For reference only.What people say
I am still waiting for reimbursement to…
I am still waiting for reimbursement to UHC for a fraudulent billing by Adam Bonder. I have reported this issue to the UHC fraud department.
Bad experience
I want to share my experience with Understood Care as a heads-up for anyone considering working there. Unfortunately, my experience was very disappointing. Hours were cut, and there seemed to be very strict expectations around submitting non-patient administrative time. I also did not feel supported by my team lead or management. When I reached out to managers with questions or concerns, I was often redirected back to my team lead instead of receiving help directly. Even on Slack, I sometimes felt that the focus was more on correcting small mistakes than actually helping employees. For example, if something was accidentally posted in the wrong channel, the response was simply to delete it or repost it in the correct team channel rather than offering guidance or assistance. I understand that every employee may have a different experience, and this is based solely on my personal experience. However, I felt that communication, teamwork, and support from leadership could have been much better. I’m sharing this as a heads-up for anyone considering Understood Care. Please do your research and make sure the company is the right fit for you before accepting a position.
i wouldn’t recommend this company to…
i wouldn’t recommend this company to anybody i’ve been asking for help with understood care since july 5th for advocate to help me find agencies to help with utilities haven’t received any help i don’t think the advocate doesn’t know what’s she doing or how to go by getting agencies to help you iam not going to put name on here but she wasn’t any help to me and it august and she still haven’t helped me with the utilities iam going to report to medicaid understood care shouldn’t be recommended to people for help because there not worth it and letting united healthcare know that understood care terrible company to recommend people who are disabled to get help for utilities because your going to be in the dark like i was and iam not taking this review down this time 😡😡
Lisa is always working hard for me and…
Lisa is always working hard for me and keeping in touch. I really appreciate her efforts.
Jennifer is very nice and always…
Jennifer is very nice and always professional to me. She also informs me and of program that could help or that she thinks I'd be interested in.
Kaye my patient advocate
Kaye my patient advocate is easy to understand and super friendly. She followed up with my doctor on a PA (prior approval) form and she was successful in getting my Zepbound for $50 month. Great company and great service.
Rachel has keep me updated but above…
Rachel has keep me updated but above all she listens to me made me feel like I still matter at 63 thank Rachel 😊
I want to thank you this opportunity to…
I want to thank you this opportunity to get to know cashmere. She is a very, very good for me in helping me to keep my doctor's appointments. And keep my my focus. Thank you. for in time in my need. Thank you so much.
Mr Donald Washer at Understood care is…
Mr Donald Washer at Understood care is taking care of my issue, heis brilliant as far as listening to me and carefully understanding and follow every little details. He is a great support and kind peeson of understood care.
Victoria is excellent thank u for…
Victoria is excellent thank u for everything as far as working to get me taken care of your the best I have had so far
Alexandra is great her knowledge and…
Alexandra is great her knowledge and respect is fantastic she listens extremely well and she shows concern about my situation it's a joy working with her
Adenike was a pleasure to talk with
Adenike was a pleasure to talk with. She is friendly, knowledgeable, and compassionate. She handled our interview professionally yet with a personal touch. Thank you for utilizing such people. They are are treasure.
Marlo it’s good and what she do I would…
Marlo it’s good and what she do I would love to meet her one day. We only have virtual conversations and advice. She has been working with me for about 4 to 5 months and I love every bit of it. She’s such a beautiful and pleasant person to talk with over the phone. Keep up the good work God Bless y’all!!!🙏🏽😍🫶🏽😇❤️
❤️ My advocate
I just started Understood Care and so far very pleased. I was contacted shortly after I applied. Fist a short visit with a Doctor following assignment of my advocate Michelle. She is an angel, very knowledgeable and willing to listen and help. We are working on getting my medication to affordable. Thank you for caring ❤️
So far there has been promises to help…
So far there has been promises to help me but have yet to see anything
Tasha has been very compassionate and…
Tasha has been very compassionate and understanding has been consistently in contact with me. I really appreciate her help.
Kiaralis is simply amazing
It'sbeen nothing but amazing. Imagine being in pain 24hrs a day and have someone you never met treating you like family. Calling you weekly and checking up on you. I know it's her job. Yet I can feel it in her voice and actions she's compassionate and truly cares about helping me thank you so much Kiaralis.
Mr Brandon is helping me with my bills…
Mr Brandon is helping me with my bills . Groceries.he is getting the best for me thanks for helping hands and every one that is helping Sincerely Donna Sue Hodge
I am 70 years old was overwhelmed until I met my Advocate Shomeka
I am 70 years old and I am overwhelmed looking after my husband and I this past year. I just started working with Shomeka from Understood Care and she is a good listener and she follows through with assisting me with simple things of getting the due dates changed on my Electric Bill and one other bill. I am still working with her on some major dental work I need done and getting some additional assistance on my utility bil. She has been a lifesaver just wish we could get her to be my husband’s advocate also?
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