Understood Care (understoodcare.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally helpful, patient, and knowledgeable their advocates are when searching for needed community resources. People truly appreciate the regular weekly check-ins, compassionate listening, and genuine care provided throughout the entire support process. However, some reviewers were not happy with communication, mentioning that advocates frequently failed to return phone calls or follow up as promised. A few other people also felt frustrated that they received no actual assistance or ongoing help despite reaching out repeatedly. Some individuals additionally noted unfortunate difficulties when trying to coordinate proper services or deal with unhelpful staff members.
Auto-generated from all reviews of this business. For reference only.Hi. Misty has been a great service to me. She has helped with getting doctors to fill out forms to help me. When I had pneumonia. She called every week to see how I was. And if I needed anything. I feel like she really cares, and I feel like she is a ' friend' from far away. If I need her help. She's right there. Thank you misty!!
Brennan is very respectful of both me and my time. She allows me ti.e to juggle our conversations around my time. This is above 5 stars in my book
She's very caring supportive and understanding of my situation and disability what a refreshing experience!!! ❤️
Ashley has been wonderful. Some days she brightens my day. She has helped a lot. I recommend her for everyone.
Kennita is doing a great job at helping find resources for me. I appreciate her searching for me and helping me out so much.
Kierra is understanding and very helpful.
I’ve only talked with Jalisa once but she made me feel very comfortable. I really liked her personality, and she really knew how to help me get the most from my situation
My advocate has been awesome-I haven't received an outcome yet, but shes been amazing. She's friendly, understanding and very helpful.
Kristy is a great help she will go above and beyond in my eyes to help get the best care possible in as short as time possible
I respectfully Say honesty. I like the fact that britney who is trying to help me with my situation. Calls me gives me updates. And I feel that she is trying to help me and I hope that something does come up , because I do need the help. Sincerely, Paul king.
Alexandra is so cordial and professional. My doctor sent the prescription to my regular pharmacy and they advised me, they could not fill it. I called Alexandria and she told me another pharmacy will. She is very helpful.
Easy to talk to, we are in the process of somethings now.
Working with the Understoof Care advocate was a pleasure. She was helpful, pleasant and caring. Very personable. Tried her best to help.
Excellent attitude, great personality,listened and explained in understanding terms,very service oriented
My Advacate Donna has been incredibly helpful and has helped me have a peace of mind as I have been struggling handling my health care alone I’m very grateful for all the help!
They are being very helpful and supportive
Carlene is very accommodating. She listens to every detail in what l say. I am looking forward to working with her.l feel things to help me will be done. With Carlene 's help, things will get better.
Ruth consistently demonstrates exceptional advocacy, diligently addressing all assigned tasks, with one already successfully concluded. Her proactive approach, extensive expertise, and high-quality work are truly commendable. I am thoroughly satisfied with her performance as an advocate.
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