She is so h helpful and when we hit a…
She is so h helpful and when we hit a dead end she right back at it I love her patience she good for me
About Understood Care
Data updated- Website
- understoodcare.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/3)
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Is Understood Care legit?
Understood Care (understoodcare.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally helpful, patient, and knowledgeable their advocates are when searching for needed community resources. People truly appreciate the regular weekly check-ins, compassionate listening, and genuine care provided throughout the entire support process. However, some reviewers were not happy with communication, mentioning that advocates frequently failed to return phone calls or follow up as promised. A few other people also felt frustrated that they received no actual assistance or ongoing help despite reaching out repeatedly. Some individuals additionally noted unfortunate difficulties when trying to coordinate proper services or deal with unhelpful staff members.
Auto-generated from all reviews of this business. For reference only.What people say
I’ve only been with understood care for…
I’ve only been with understood care for a few weeks so far things are going good thanks to Mai
Her kindness and willingness to listen…
Her kindness and willingness to listen and do a lot of work for me. I am grateful and blessed to have her helps and sweet tone always.
All the questions were answered with…
All the questions were answered with expert and caring concern. Very precise and honest. She always got back with all the information that was needed. Always polite and knew what was needed to help solve my problems.
I need help
I'm new to the program in the starting process it's nice to have someone to help me to receive the benefits I need and knowledgeable in the services that are available to assist in the improvement of my life style very excited to have someone who is interested in my well being. Thank you Christle
Maryam was my advocate and she was…
Maryam was my advocate and she was wonderful. She tried everything humanly possible to get me the help I needed. I would recommend her to anyone that needed help.
My care taker is great she is working…
My care taker is great she is working hard to help me find housing we have not found any yet but I have applications out waiting 😔 n section 8 to open in December. Edweige has kept in touch with me she is great.
Raquel Fred is my patient advocate
Raquel Fred is my patient advocate, and she is dynamic!! She answers ALL of my questions and then some!!! I wouldn’t have it any other way. I feel listened to and cared for. I had a pre conference with the doctor first. He was also very professional and relatable. He listened to all my concerns and answered all my questions. I am SO pleased with this company!!!♥️🙏🏻
Schennita has been more like a friend…
Schennita has been more like a friend than an employee for Understood Care. She is so knowledgeable and helpful. She is so helpful. I highly recommend her!
Bridget is very knowledgeable
Bridget is very knowledgeable and empathetic, I know she has had to have someone going through the same hardships that I am experiencing right now. She allows me to be 65 with the lack of computer knowledge that entails and seems to really care. Thanks to all of you for your help and support. Sincerely, Paul Holbert
I recently changed advocates with…
I recently changed advocates with Understood Care. My new advocate is doing much more than my old advocate who did nothing.
Love it they help
That Rachel listens great.
Rachel has been great she is trying her hardest to find the resource I need to get some help. She is a great a great listener to all that is going on. And I appreciate that. Everyone who gets the chance to work with her is very lucky. Thank you Rachel for all that you are.
Vivian was very professional and…
Vivian was very professional and attentive. I enjoyed working with her .
Donald Washer is the Greatest
Donald Washer is absolutely amazing I’m so happy I didn’t leave the company I’m so excited that his Supervisor reached out to me I would’ve missed out on such a wonderful person very insightful I just want to say thank you so very much
I'm a 66 year old cancer patient who…
I'm a 66 year old cancer patient who has been fighting for housing and living out of my car to save money to find a place to live. Prior to being assigned an advocate through Understood Care, I was experiencing so much burrocratic bs, there was no relief in sight to a never ending delima of finding a safe living inviourment which I could afford. Ms. Heidi Foraker, an Angel by all means, has went above every avenue and scope of her advocacy to make sure my needs were met. She is kind, understanding, knowledgeable, supportive and has no problem rolling her selves up to put up a righteous fight for her patients and their rights. I've been on a waiting list for housing for over 2 years. Ms. Heidi not only got responses from housing authoritues but, I'm fixing to be housed. Understood Care and Ms. Heidi, are the best advocates by far anyone has to offer and I would recommend them to anyone. Thanks so much for the support, care and understanding of my needs Understood Care and Ms. Heidi Foraker. May God bless you and yours
To the Worlds Greatest Advocate from 05/01/26 to present
My name is Pamela Young. I am the care giver for a cancer patient Billy Everett. This review is for Ms. Heidi Foraker Mr. Billy's advocate. This lovely lady has gone way beyond our expectations on helping us with the housing authority here in Ft. Smith Ar. She is very understanding, caring, and considerate of his feelings and his well being. I have tried for months on top of months to get us a safe place to live with no luck nor call back from people or places. Where this lady made just a few calls and got the ball rolling in the right direction and to the right people to help us get a safe place to live. She is truly a Gods send ANGEL TO US. And we can not thank her enough for the love, care and support she has given to Billy while he is having to go through chemo and radiation treatment 5 days a week for 7 weeks. I want everyone to know that this lady really cares and love the people she helps. She also calls just to check to see how he is feeling and doing. To us that means a lot. Thank you Ms. Heidi Foraker for being in our corner.
I'M A 71 YEAR OLD ON SSI PARTIALLY…
I'M A 71 YEAR OLD ON SSI PARTIALLY DUABLED AND LIVE ALONE. CORY HAS BEEN A GREAT HELP TO ME IN KEEPING IN TOUCH AND PROVIDING ME WITH VALUABLE INFORMATION.
I've worked on a good job for me
My opinion
So far this company has done what it said it would. I have another appointment in home on the 20th of July we will see how it goes I’ll let you know
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