About Understood Care
Data updated- Website
- understoodcare.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/3)
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Is Understood Care legit?
Understood Care (understoodcare.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally helpful, patient, and knowledgeable their advocates are when searching for needed community resources. People truly appreciate the regular weekly check-ins, compassionate listening, and genuine care provided throughout the entire support process. However, some reviewers were not happy with communication, mentioning that advocates frequently failed to return phone calls or follow up as promised. A few other people also felt frustrated that they received no actual assistance or ongoing help despite reaching out repeatedly. Some individuals additionally noted unfortunate difficulties when trying to coordinate proper services or deal with unhelpful staff members.
Auto-generated from all reviews of this business. For reference only.What people say
Phone calls are returned quickly
Phone calls are returned quickly. My advocate, Mariah is very friendly, knowledgeable, and patient.
This is my second review
This is my second review, but I felt it was necessary. It is a rarity these days to find people who are genuinely involved in performing their company’s mission and services. I was at the point where I felt like a prisoner in my own house, I froze up when I heard the doorbell, stopped answering my phone and had anxiety problems through the roof. Since the day I started working with Corey, my anxiety levels came down and I have stopped being a hermit. He is excellent and has helped me out greatly and we’re still working on some things. I highly recommend Corey Nd UnderstoodCare. I feel like I’m starting to live again!
Electric bill
I recently had problems paying my electric bill and a advocate from understood care stepped in to help me her name is Talishia Williams she is so amazing even though we have very limited resources where I live she never gave up on me she truly cared about my situation and is still helping me.I would without a doubt or hesitation refer anyone having problems to contact this organization if in need of help and if your lucky enough to get her as a advocate for you consider yourself extremely lucky. Thank you again Talishia williams you have gone above and beyond for me even helped me through my anxiety. Your a blessing.
This is my first time with understood…
This is my first time with understood care and they have help me understand there is help for seniors i want to say thank you for all there time and patience with me and for giving me the information that was needed
Helping hand
I am a little confused about times and dates to make contact with Shayla I need quicker responses to my contacts
Tira is a great person she has been…
Tira is a great person she has been extremely supportive and helpful and that's what I need in my life right now.. she is in the process of helping me to get an apartment with washer dryer. So I can keep my things clean and for that I am forever grateful to her. I can feel she really cares about helping people
Miss jacquetta was very helpful she has…
Miss jacquetta was very helpful she has helped me with all my needs. I appreciate all of her help that she has done for me, with understanding and care
Communicate effectively
Kara was very informative, knowledgeable and listened to my needs and help with resources that I needed. She also follow up to make sure I got the resources I need.
Monica has been invaluable in helping…
Monica has been invaluable in helping me with all and any assistance I've needed. Yiur company has been so valuable to me, a novice in the Healthcare system, but with this aid, I am able to continue my Healthcare.
Andrea is helping me in so many ways
Andrea is helping me in so many ways. They are professional and friendly.
Thank you
Thank you, Irene. You’ve been very nice and helpful her I appreciate all what you did to me by helping me and talk to me and this difficult time.
My advocate has been working with me on…
My advocate has been working with me on the issue that we have talked about she stays in contact with me and is trying to get me as much help as possible
God will put people in your path to help you
Melinda has and is a God sent in helping me out on different issues.i didn't have any idea where to get help from or what was open for me.my roommate passed away and I was very frightened of what would become of me because I don't drive my roomate did. helped me with transportation,looking into helping me with my rent.i am behind on.also insurance issues.she is very kind and helpful as well as being very connected to her work.
My experience with my advocate has been…
My experience with my advocate has been great!
My advocate Tamika is been incredible
My advocate Tamika is been incredible, she always make sure I I need anything without he I will be lost she is the best boss lol I harder had tank your Tamika 👍🏼😜
Tiara has been wonderful
Tiara has been great she’s been going above and beyond trying to get me as much help I need as possible it’s been a pleasure working with her
Cancer No Voice…
I have no voice from stage 4 throat cancer among other health issues Cabg COPD etc. She was patient listening to my electronic voice Now I hope that she can find assistance for me
Very respectful staff and I appreciate…
Very respectful staff and I appreciate the kindness
I have NEVER had anyone working in my…
I have NEVER had anyone working in my corner as she is.i could not be happier. SHE GOES ABOVE & BEYOND! THANK YOU SO MUCH.I TELL EVERYONE I KNOW WHO ARE ALONE LIKE ME AND DON'T HAVE THAT TYPE OF CARE,UNDERSTANDING AND DETERMINATION. THANK YOU SOLACE.
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