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Is VASA Fitness legit?
VASA Fitness (vasafitness.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Reviewers frequently complained about unexpected charges, hidden annual fees, and severe administrative difficulties when trying to cancel their memberships. Consumers also reported that customer support teams were unhelpful, unresponsive, or rude when handling ongoing billing inquiries. People repeatedly expressed deep frustration over automatic deductions and strict policies that made terminating contracts feel extremely complicated.
Some people were satisfied with their personal trainers, noting that certain staff members were friendly and supportive during workouts. Many reviewers additionally mentioned having positive individual experiences with specialized coaching sessions despite the broader corporate and billing problems.
Auto-generated from all reviews of this business. For reference only.
Coercive and Unfair Business Practices, Lack of Transparency, Dozens of Hidden Costs and Fees
I began my membership at Vasa with a basic plan locked at $10/month, specifically paying a $60 annual rate guarantee fee to ensure my pricing would remain fixed. After several months of consistent attendance, a sales representative approached me with a "Studio" trial, explicitly promising that the membership would automatically revert to my original $10 rate once the trial period concluded.
However, the promised reversion never occurred. Upon reviewing my portal, I discovered Vasa had been billing me $45/month for multiple cycles without authorization or notification. When I contacted support to rectify this, they refused to honor my guaranteed rate or provide a refund for the unauthorized charges. Ultimately, they charged me an additional $71 just to cancel my membership. Having spent hundreds of dollars on memberships and training, I am appalled by this lack of transparency. Vasa utilizes a weak UI and coercive practices that should be considered illegal. I'm angry and disappointed; this service, lack of transparency, and general practices are disgusting.
My wife requested a new debit card and the expiration date changed. When it came time for the automatic payment, it declined due to the expiration date, Neither the club or the customer service agent was willing to reverse the fee of $25. To make matters worse, they added a month's fee to cancel. I have mine paid by Medicare and they want $25 to cancel. These are the most crooked people in the gym business. Never again will we or anyone we know do business with them.
Deliberately predatory practices. Illegally charged a card not associated with the account.
Cancellation handled through third party.
Honestly everything they can do to make you give up and keep paying.
Disreputable thieves.
This place is an absolute piece of trash. There is no flexibility with anyone on any team they employ, apparently. There are hidden fees everywhere, they still bill you for a month after you've cancelled (???) and the facilities themselves are very poorly maintained and extremely crowded.
I’ve been a loyal member at VASA (Church Ranch location) since 2018 and have been doing Studio Red for over a year, but my recent experience was extremely disappointing and honestly concerning. Note, I drive an extra 30 minutes one way out of my way to go to this specific location because of Muti, Olga, and Jason.
During the 5:30 PM class with Joanne on Wednesday, March 25, I was about five minutes into my treadmill run when a manager abruptly stopped my running and began yelling at me in front of the entire class. This was shocking, unsafe, and completely inappropriate—especially since the music was loud and I was clearly focused on my workout. It was out of the blue. My phone was simply resting on the machine, not in use. I was jogging, hands at my side. It was very jarring and created confusion, anxiety, stress, and frustration.
The situation escalated unnecessarily. Instead of addressing anything professionally or privately, the manager chose to interrupt my workout and create a scene. I left the class feeling shaken and upset.
When I went to the front desk for help, Riley initially acknowledged that the situation seemed like an overreaction. However, once it became clear that the person involved was their manager (who refused to give her name—black hair, bangs, septum piercing), the response shifted. I repeatedly asked for a private space to speak, but that request was ignored. The manager continued raising her voice despite me asking several times for a private space, since I knew being yelled at would trigger my defensiveness and I wanted to take the situation away from a public space where others were trying to focus and engage in their activities.
I do want to recognize Allison from corporate, who handled my complaint afterward—she was professional, empathetic, and truly helpful.
What’s most concerning is the lack of professionalism, de-escalation skills, and basic respect shown by management and staff. Stopping a moving treadmill alone is a serious safety issue. This could have been handled calmly and privately after class.
It’s unfortunate because I go out of my way to come to this location specifically for instructors like Jason, Muti, and Olga, who are respectful, professional, and create a positive environment.
I want to continue my membership, but this experience has impacted my sense of safety and trust at this location. I hope VASA takes this seriously and ensures better training for staff moving forward—no member should be treated this way.
The worst gym/company maybe ever. Do not give them your business. They are evil, like deadass just evil. Fee's out the wazoo, crazy employees. Someone needs to sue them I'm not even joking.
I SIGNED UP TO USE THE BOXING BAG ONLY . I DON'T USE ANYTHING ELSE ! THE BAG HAS BE UP FOR YEARS AND NOW THEY TOOK IT DOWN AND WONT REPLACE IT BECAUSE THEY SAYS IT'S BEEN RIPPED A FEW TIMES IN THE YEARS . I TALK A EMPLOYEE AT THE GYM AND TOLD ME THAT WAS NOT THE REASON THEY TOOK THE BAGS DOWN . HE SAID TO MANY MEXICANS' AND BLACK PEOPLE WERE USING THE BAG AND THEY WANTED TO KEEP A EVEN BALANCE IN THE GYM ??? HARD TO BELIEVE THE GYM IS RACIST BUT THAT WHAT I WAS TOLD ???? THEY NEVER PUT BAG BACK UP ? AND THEY BROKE MY CONTRACT .THEY SHOULD KEEP ALL MEMBERS HAPPY !!!!!!!!!!!!!!!!!!!!!!!!!!!!
You Will Not Get Treated Right from Corporate/Billing
Save your money or go somewhere else.
They advertise a low monthly rate, but the aren't transparent about late fees that are double the cost of the membership. These fees have no grace period and hit IMMEDIATELY.
You can't speak to anyone in billing at all. I've called, waiting on hold for an hour. I have selected their "call you back" feature multiple times. I never get a call back.
I have sent emails. I cannot get an email back.
I was trying to cancel my membership but I couldn't cuz I had to square up my late fees. I finally did, and got charged for my membership AGAIN after trying to cancel for two weeks. They don't care to speak with any customers and just want money from online charges.
I am furious I got charged again after trying to cancel for TWO WEEKS. I wish no one would go here.
Tried to cancel my membership for over 6 months without success. My membership $25 per month plus my trainer 2 X $90 per month is a total of $1,230 for the past 6 months. I kept getting assurances that it was canceled and finally cut them off with American Express. What a total rip off.
Avoid this business like the plague! They make it impossible to cancel without paying enormous fees. It feels like I am being held against my will. Before I can cancel, they are charging me a $19.99 upcoming membership fee, a $59.99 rate guarantee fee, and a $25.00 cancelation fee. So just for the privilege of cancellaing I have to pay $104.98 in fees! This is insane!!!
Honestly the gym and staff are great. Its the hidden billing. Like paying a fee to keep your prices locked. Simple math just makes it more expensive then advertised.
Also Honestly setting up cameras and taking up a piece of equipment to make Tic Tock videos is sometime that should be removed. The gym is to make yourself fit and not a filming studio.
I was not suprised to open up review portal and find a low rating for Vasa.
My experience with your customer support has been extremely disappointing. Responses take days, and every time I finally hear back, I’m asked the same basic questions about my contact information again. I have to repeat my request over and over.
It is nearly impossible to reach anyone by phone.
At the VASA fitness center, representatives give different information every time. When I came in person on January 29 to cancel Kid Care, I was told it was successfully canceled — but clearly it was not. I was still charged for February, even though my children no longer attend.
All I needed was a simple Kid Care cancellation — and since I was charged anyway, I am requesting a refund.
This has been a terrible experience and shows a complete lack of respect for customers.
This might be one of the worst companies I have ever given my business to. I never write reviews, EVER! This might be the first review of a company I have ever written actually and god is it warranted.
No customer consideration whatsoever. They charge you to cancel. When you try to cancel on the app (that you’re signed into), it sends you to a page where you have to look up your account (from the app you’re signed into). Once you do that for no reason, then it tells you that you can’t cancel your membership and that you need to contact an employee to do so.
DO NOT go to this gym. Trust me, It is way overpriced for so few amenities. They trap you into giving them 25 dollars after you sign up WHEN you decide to cancel because VASA inevitably didn’t live up to the hype.
If I could I would give it negative stars. 💩
Absolute zero stars – this place is a frozen hellhole masquerading as a gym. Barely open for a pathetic couple of months, and they’ve already managed to screw up the basics: zero hot water in the locker rooms, forcing everyone to endure torturous ice-cold showers that leave you shivering and miserable. Management? What a joke – they’ve been fully aware of this disaster but couldn’t care less, blatantly ignoring the complaints and letting the problems fester like an open wound. It’s downright moronic, incompetent behavior from a so-called “team” that probably doesn’t even understand the first thing about running a facility. Avoid this dump at all costs unless you enjoy suffering in subzero conditions!
My trainer, Michelle is a super nice and friendly person. As a coach she pushes me to work hard and keeps me accountable. In my 30 minute sessions with her, I sweat the most. I am always out of breath but that's only because of my top heaviness which we are working towards slimming down. Always happy to get there and train with her!!
Extremely predatory hidden fees in their contract.
I signed up for a 12 session engagement of personal training, and they failed to tell me that after the 12 sessions they will automatically subscribe you to a month to month at $280 a month, and require a 30 day cancellation of that unbeknownst subscription.
They now want over $380 just to cancel for a gym I can't even use because of how busy they are.
Well, I’m not very just satisfied right now. On the way to the vasa. Gym is being ran on Federal the pool is had several problems very cold dirty. The outside of the gym is round pretty well and kept pretty clean but as far as the pool maintenance and keeping the water at 83° and has been broke for over three weeks this is in Denver Colorado 7353 federal Boulevard.
STAY AWAY FROM PERSONAL TRAINING The gym is nice and the people are nice. However, PT is where the company really screws you over. I've spent hours upon hours on hold trying to get through to a real person. I attempted email, text and call back features with no response. I canceled all PT for me and my daughter back in October. They canceled mine and canceled the auto renewal. However, they didn't cancel my daughter's and have charged me $450 since October and are charging me another $270 for a 30 day notice. Understand, this is not part of my initial contract. This is after I paid it in full and they auto renewed my daughter's portion. They will NOT refund my money. THEY RIPPED ME OFF!
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