Visible is the first all-digital wireless service in the U.S., offering unlimited data, talk, text and hotspot powered by Verizon’s award-winning 4G LTE and 5G networks. The wireless industry is more complicated than it needs to be, so Visible designed a simpler way to wireless. For as low as $25/mo, you’ll get flat-rate wireless with zero hidden fees, zero annual contracts, and zero need for other people to get the best rates. Visible offers two great unlimited plan options, both backed by an amazing network. On the Visible plan, you’ll get everything you need and nothing that you don’t, for just $25/mo, taxes and fees included. On the Visible+ plan, enjoy perks like premium data on Verizon’s 5G Ultra Wideband network and access to our fastest hotspot. All for $45/mo, taxes and fees included. Pay monthly for either plan, or choose Visible’s annual plan option and save. Get started with smarter wireless at visible.com. Sometimes the choice is just Visible.
Written by the business, not verified by us.Visible (visible.com) has a 4.0 out of 5 rating on OK.one, based on 138 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 71% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Price, User experience, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that they achieve significant monthly savings compared to other major mobile carriers without losing core connectivity. People also highlight that the digital transition and setup process is exceptionally smooth, fast, and very easy to manage entirely on their own. However, some customers also noted occasional issues with spotty cellular coverage in certain locations along with difficulties reaching responsive customer support agents. A few reviewers experienced frustrating network slowdowns during high traffic periods or found that getting helpful assistance with technical problems took a long time.
Auto-generated from all reviews of this business. For reference only.Good service for the price without all the bloatware and difficulty of Verizon. Reliable. The only downside is the inability to use Verizon call filter for most people, because there are multiple scam calls daily that leave lengthy voice messages. So you will need to find a reliable call filter.
East online setup & super cheap compared to what I was spending with tmobile. I highly recommend this service.
Worst app design on planet earth. I just finished writing intel And Visble CEO Lip-Bu Tan should go back to wrangling chickens in Malaysia for a living. This site is so malfunctioning, I spent from 9 am to 11:48 pm trying to change my debit card bc the one on file was compromised and my bank sent a new card. I could have written my life story in Russian in the time it took to figure out how to make a payment on the site. Craziest thing ever seen. No customer service and Ai bot that allows you to type the real problem so you can resolve It.
I am filing this complaint because of the unacceptable level of service I have received from Visible after upgrading my wireless plan in April 2026. Prior to upgrading my plan, my phone worked perfectly. I consistently had reliable 5G service, my text messages were delivered without issue, and I experienced no problems with cellular or internet connectivity. Unfortunately, immediately after upgrading to the more expensive plan, my service significantly deteriorated. Since the upgrade, I have experienced the following ongoing issues: I no longer receive the reliable 5G service that I had before upgrading. Text messages frequently fail to send, requiring me to resend them five to six times before they are finally delivered. Cellular service has become unreliable. Internet connectivity is inconsistent and often unavailable. I have made numerous attempts to resolve these issues through Visible's customer support. To date, I have spent approximately three full days communicating with customer service representatives and troubleshooting the problem. Despite investing an extraordinary amount of my personal time, the issue remains unresolved. The most serious incident occurred today, when I completely lost cellular service, text messaging, and internet access for more than six hours. During that time, I was unable to make or receive calls, send or receive text messages, or access mobile data. This type of outage is unacceptable, particularly for a service that consumers rely on for communication, business, emergencies, and daily life. After months of degraded service and repeated unsuccessful attempts to obtain assistance, I have lost confidence in Visible's ability to provide the level of service advertised and promised when I upgraded my plan. As a result, I have decided to cancel my service and move to another wireless provider. Desired Resolution I respectfully request that Visible: Refund me $350 for the months of degraded and unreliable service and for the substantial inconvenience caused by its failure to provide the service promised. Allow me to cancel my service without any additional charges or penalties. Review and address the technical issues that began immediately after my plan upgrade so that other customers do not experience similar problems. I believe I have made every reasonable effort to work directly with Visible to resolve this matter. Unfortunately, after repeated attempts and many hours spent with customer support, the company has failed to restore reliable service. I am therefore requesting the Better Business Bureau's assistance in helping resolve this complaint.
The price and the service outstanding the only problem is activation Is a little hard. Other then that I love it.
The service is reliable and less money than what I was paying.
Verizon had gotten ridiculously expensive. I switched over to another carrier, but the process was grueling and I lost some information on my phone. So I was hesitant to switch my husband and daughter who were on the same account. Then I learned about Visible. So I switched again. The switch was extremely easy, the cost is a fraction of what I was paying verizon, and we haven't lost any info. I'm thrilled. I typically hate phone companies, but this one has been a blessing.
Price, reception, coverage, data everything love it
Horrible experience. I was not able to keep my phone number. I have had the same number since 1997. I was charged six times for trying to connect my new phone with Visible service. My Visible account is set up on my old phone, which does not work. I went on the Visible website to cancel service. I can not find information on the visible site to cancel. It’s impossible to speak to a human being. I would not recommend Visible service to anyone. If anyone reads the this and is concerned with negative feedback please call me at 732-510-3955. I won’t hold my breath.
I tried to activate a iPhone 15 2 months ago,you guys charge me, but I never got service, the iPhone is locked, I when to a Verizon store, they never do eny thing.
I was a customer with Verizon since I had a cell phone. My bill kept going up to the point where it was $108 a month for my single phone. I always had good service with them, but I had to take a chance and get out from that high bill. I live on fixed income and am 70 years old so change is a little bit harder lol. My daughter told me about Visible and I checked it out online. I had never heard of this company, but when I compared apples to apples with My Verizon account, they were the same except for one thing, the price. I’m paying less than 1/3 of what I was per month. I have a girlfriend in Canada and I’ve used my phone up there just like I’m at my own home. This is the best thing that’s happened to me in a long time.
Wish I had made the switch years ago. I’m saving a ton of money, and the service on both cell phone and internet gateway has been excellent.
Price point is perfect and service has been great. No issues
Switched from Verizon 3 months ago. We live in a very spotty area and have noticed no difference at all in our service. Highly recommend.
I had Verizon service previously. Easy to setup and it's been everything I wanted. I especially liked the hotspot service when my home internet failed recently.
After two days of not being able to use apps on my phone, I contacted Visible by chat. I was told I needed to reload my eSim. I went through that process on my app and got a message that there was a problem, then I had no other access through my app. I asked chat for a human was told I was 146th in cue and never ever got a human. Then I decided I would just get another carrier instead of waiting on Visible and wasting my time online getting nowhere. I ported out my number, then tried to delete my credit card information on the Visible website, which is not an option. They only allow you to add a backup. Then when I tried to start another chat, I couldn’t, they had blocked me. What a sleazy company!
I'm happy that I switched to Visible and talk and text messages are fine but I did opted for the better plan at $45.00 @ month hoping to avoid lagging internet service but honestly stating it's unlimited is hardly accurate at times it's so slow I can't even use it 🙃
While it's virtually impossible to talk to someone 😆, almost everyone I've have had text message exchanges with have been super helpful
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