Visible

I don't have consistent signal even…

I don't have consistent signal even when I'm sitting still and fluctuate too much going up and down when it comes to the signal strength I may be changing carriers or need a better deal going forward.

My phone works whenever I need it

My phone works whenever I need it, I can not say more or less!

Worth the money, but you get what you pay for

I've been using Visible for a couple months now. I got it because I needed to get off my parents' phone plan once I got to college. It's been very good so far. It is generally very reliable, there's no random charges, and it really is 25$ flat a month for unlimited. Very occasionally it's spotty, especially if you're in a rural area or underground, but you get what you pay for and it's something I can live with. I do have one complaint. I'm a student, and most of my money is in my savings, so if I know I have a bill coming up I will transfer money over. My visible bill is due on the fourth every month and 2x it's happened where they charge me preemptively before midnight on the third. It has been very embarrassing for my card to decline when I'm out with friends. I don't know if this is a consistent thing with bills, as it's my first. Regardless, this is very frustrating and I wish they would just charge me on the fourth, like when it says it is due.

Disappointed

The service is spotty. The phone is very, very slow. Some apps take 15 to 30 seconds to open. I was told i couldn't have a trial period because i had already purchased the galaxy A-17 on the offer. Getting set up was difficult in the beginning because i couldnt speak to a human until i received a call from Verizon to set up my phone. I just purchase an iphone and im hoping that i'll be able to transfer my e-sim without a problem. I feel like I'm trapped in a contract with a service i expected was going to live up to the expectations i had of Verizon.

Poor Mobile Data Service

My service for my mobile data has been cutting out a lot in the last couple months, mostly while I am at or near work near the ferry in Bremerton, WA. I’ll see my phone lose all bars and go into SOS mode or times when I try to go on an app on the internet, I can’t do anything since the data is not working, and this is despite getting real-time notifications from those apps.

Excelente service

1 Star

1 Star — Paid for a year, got broken service and no help I switched to Visible+ after researching it as an "unlimited hotspot" alternative to my previous carrier. The plan looked solid on paper. The reality has been nothing but problems. Service has been intermittent since day one. I travel for work and rely on GPS — it has dropped repeatedly when I needed it most. Text messages I send don't reach some contacts at all. Streaming something as simple as a music playlist buffers constantly, which tells you the connection issues aren't isolated incidents. There is no phone number to call when something goes wrong. You're stuck in a chat queue with an app that is not user-friendly and makes basic account tasks harder than they should be. When I finally reached a customer service rep to request a refund — three weeks into a prepaid annual plan — she didn't ask me what the issue was. She assumed she knew, told me what she thought my problem was, and got it wrong. When I explained I simply wanted a refund for a service that doesn't work, I was told their terms and conditions don't allow it. I paid for a working wireless service. I received an unreliable one. And when I asked for my money back for service I'm not getting, I was refused. That is not how a company should treat paying customers. If you're considering Visible, save yourself the headache. I went back to Mint Mobile, which gave me reliable service without the runaround. Do your research before locking into a prepaid annual plan here — three weeks in, I regret it completely.

Love this carrier

MailGuyUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-05

Horrible! Don't Do It!

In effort to escape the price games of Spectrum, I switched my phone from another prepaid carrier and left Spectrum for internet, bundling them with Visible. It was slow at times but worked for the first three months then it crashed. I have had service disruptions for a week and a half now and customer service has been useless. All they do is go through the same pre-written scripts and troubleshooting protocols, which have simply had me chasing my tail over and over all this time. The internet was so slow it barely functioned and they just had me power cycling the gateway every time I went back to them and they never told me to give it a factory reset. Google Gemini told me to do that and after a week, it returned to normal when I fixed what they never did or even advised. The mobile data speed returned pretty early on after a day or so but for six days now I haven't been able to make or receive calls. They told me when they created the ticket that the higher tier would get with me in three days and that never happened. Two days ago they told me they were working on it and would have the voice calling issue repaired in 24-48 hours and that has not come to pass either. Don't risk switching to Visible.

Good signal and an affordable price

It was so easy to switch from one…

It was so easy to switch from one carrier to visible. It took a matter of minutes, and I was up and running. I love the flat rate, and there are no hidden fees. I get good reception and a strong signal most of the time. I’ve never had my signal so low that I couldn’t take care of business.

Price is good

Price is good, service is unreliable.

Transfer service

I don't have a problem with the service and I can appreciate the lower payment for sure HOWEVER no having anyone to help you get signed up is awful!!! It took me MONTHS to finally get my phone switched to you all but I have tried for a month to get my son's transferred and still unable to get him switched out.

Steve BakerUnited States · 2 reviews · Experienced 2026-08-01 · Posted 2026-08-05

Great plans

Great plans, great service, and easy to use. I have used my phone locally and globally and its been a great experience

Great price

Great price, good coverage, good online aerv

Superior service

I was with TM for 25 plus years and never had service liken I have now. Extremely happy and the prices are incredible

Price is good, coverage could be improved

While the price is good, the coverage could be a bit better. While shopping in King Soopers, I didn’t have any internet service, while my friend with AT&T did. I think the coverage could be a bit better, but it isn’t a bad price for unlimited data.

I pay for the best plan so that I have…

I pay for the best plan so that I have 5g uw but half the time I am still only getting LTE. Also I only have 2 bars for the most part

Terrible customer service

Terrible customer service. Billing messed up and would not bill my card or any card for that matter. Almost had phone service shut off becuase of sysyem billing errors. Tooks days and several hours of my time and my account credits are still messed up.

Nua UngaUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-05

I expected basic service for the low…

I expected basic service for the low price, but Visible has been extremely disappointing. The only positive is the price — you truly get what you pay for. Network performance is average at best, and customer service is terrible. It took over a week just to get a SIM card. When they finally sent a physical SIM, it required a signature. No one was home, so the carrier left and returned it to Visible. Now I’m trying to get a replacement and the online chat rep isn’t responding at all. Something that should take one day has dragged on for 7+ days with no resolution. Completely unacceptable.